Envoy of Woodbridge

Visiting Friend

I had reservations about even visiting this facility based upon the horrible reviews on the web, however, I was EXTREMELY surprised upon my visit and interaction with the staff while there. This center is obviously under a new manager and she is dedicated to the 'betterment' of the care for each patient there. My loved one is there for rehab and the therapy is great. She doesn't much care a lot for the food but the manager assured me she would make sure her preferences were honored. All in all, I think this facility has been given a bad rap based upon a bad past history. I would recommend this center to anyone. By the way, it does NOT smell at all and the patients appear happy.

Audrina

My grandmother had a stroke and she can't walk her self to the bathroom and can't even barely feed herself. The nurses just leave her food tray there and just left. Lucky my aunt came in and fed & cleaned her up, she saw the mess my grandmother had made trying so hard to feed herself and made a terrible mess with the spaghetti all over her face. No nurse was around and it's crazy because I'm sure they would know who can and who can't feed themselves and the ones that needs help with feeding, they should be able to just sit there and feed the patients! It's not hard at all to do that!! These nurses went to school for this and paid or got grants whatever the case is and come here just to be lazy ! Something seriously needs to be done to this place. I know it's not the upscale nursing home but at least a nurse should be able to do what a nurse needs to do!!! Stop neglecting these elderly's that need a lot of help and get on your f'n jobs! The freaking jobs are so simple !!! Clean them, bath them, feed them, change them, assist them... Like omg these staff members are going to hell! Nobody deserves to spend their last days on earth living like this !!!!

tsb1970

It is unfair that they make you rate. I rate 0 stars! I went to visit my cousin who was admitted yesterday. When I entered the building there were no workers anywhere to be found, not even at the front desk. I saw many elderly people in wheel chairs just sitting unattended. After 10 minutes I went to seek a worker. I saw a lady come into a room but she did not address me or even look at me. I asked if she worked here and she said yes. I told her who I was looking for and she had no idea. She directed me to the first floor. I finally found my cousin and was shocked to learn that she had arrived at around 2:00 the day before and no one had yet to give her any of her medications. The bi-pap machine was ancient looking was last inspected in 2000. She said no one had dressed any of her open wounds. No physical therapist had come. I was there for over 3 hours and not one person had come to check on her. I will be sure to go be with her each day to ensure she gets the attention and therapy that she needs so she can go home soon.

Airforcewife

Disgusting place, it smells and looks dirty. Find somewhere else for your loved ones! Nurses and aides don't even pay attention to the patients and look at you like you have two heads when you ask them to do something. I give it no stars!

DisgustedbyEnvoy

Not worthy of any stars but won't let you submit w/o clicking one. Please don't send your loved ones here. We are fighting to get my grandmother out. Her legs are black (have pictures) from a nurse drying her a bit too vigorously after her shower. The stench is enough to make your eyes water. A man wandered into my grandmothers room yesterday and no one said anything. But they saw because they told me his name and said he's the social butterfly. Seemed harmless enough until he stepped out of his wheelchair and walked to my grandmothers bed. I'm so glad I was there. He was childlike and I'm sure he meant no harm but...how do we know? Point is, when the nurse saw him, she should've escorted him out. The doctor is always too busy to talk to family, giving an arrogant flip of his hand and tells you "talk to the nurse, I'm busy". This isn't a rehab center. It's not a place where anyone could possibly get better. It's dirty, with rude staff, a rude doctor, and neglected patients. It's the saddest place I've seen in my 44 years.

jelly123

I have a complaint I live here and the staff don't pay attention or listen. they don't ask sanatize , ask if I need a shower, empty my urine bag. they moved me to another room without even asking me, I ring my bell no one ever comes until an hour later. they go to the residents room and watch tv. and walk in the room sleeping. they yell at us. they very disrespectful to us. nobody knows my condition I been here for a month and didn't even know I cant walk. this place is very disrespectful and not caring.

Caring103303850

My father is currently at Envoy of Woodbridge. The facility is outstanding, and the staff is fantastic. They treat me very nicely. Their dining area is outstanding. I haven’t tasted the food, but my father seemed OK with it, and to me it looked good. They do a variety of activities from what I could see. They have games, and the time I was there I saw that they have a TV for football. I would recommend this facility to anyone.

horribleplace

A friend was here for PT Rehab. He was in a shared room – very tiny rooms and my guess is these were never meant to be for more than one. Twice while I was there, he rang for someone and no one came the first time, the second time a young lady came, he asked for his medication, she looked at him, never answered, left and never returned. My first visit I noticed a few young female workers just standing in the hall talking. I am not sure if there are specific times for meals but the first time I was there, lunch came at 2:30, didn’t look appetizing and my friend said the it was cold. He said care there is nonexistent; however, he could not say enough about the OT/PT staff which suggests that they are independent contractors rather than employees of this place. A good start would be to fire everyone, start over and re-staff this place from the ground up. It’s bad enough being there temporarily for PT rehab but I absolutely could never in good conscience leave a loved one there for continued nursing care. People deserve so much better than this place is apparently capable of providing. Am another that would rate it no stars if that were possible.

J Walton

My mom is in Envoy for rehabilitation. The staff there are so bad!! They walk around all day like they don't have anything to do! I visit my mom everyday and take her food. One day when I got there her lunch had just arrived and I couldn't even tell you what is was and it smelled awful. I asked the nurse what was he and she said she didn't know. My mom is only in this place because it's closer to my home. If you know your love one is going to need long term care PLEASE do not send them to envoy!

Caring88087350

Mom was admitted to Envoy. They did what they had to as far as making sure she is fed. I thought it more of a job rather than caring about the patient. I personally didn’t like the feel of it. When you ask the staff about what was going on, it was like no one person really knew. It was always they had to ask someone else about what was going on. I felt that whoever was caring for her that day or at the time would have given me more information on that. The overall atmosphere just wasn't comfortable for me. It was more like a hospital. When you walk in, there are different patients that are doing different things.

caring for the elderly

My father has been at envoy since 2003, he is doing ok there that is only because I am there 5 days out of 7 to make sure he is treated fairly. The food there is horrible, I don't understand how they could give that kind of food to a human, the nurse's are uncaring, they only want to get paid, they do not have the compassion that is needed in that line of work. they don't take the time to really care for the patient, I was there last Sunday just have to look at my father's ankle and realize they swollen, i made a cna come in and take his sock off they had ankle socks on him that were to small cutting his circulation off, when the took his sock off my heart broke his feet were horrible, being a dietbic it is improtant to take care of the foot, he had scales on feet that were as big as quarter. It broke my heart. My father is still there but I make sure i am there to see what goes on it really sad when we treat our senior that way. They built the our foundation.

MissLo

Awful Place to Send Your Love Ones. I have visited my friend on several occasions at the facility. Her room mate can't feed herself. The nurse brings in her food tray, uncovers it and walks out telling the patient that someone would be back to feed her. No one ever came and the patient just sat there helpless. I begin to feed her myself out of the kindness of my heart. Later, my girlfriend told the head nurse that I volunteered. This lying lazy nurse walked out on the patient and made no effort to feed her as she was required. The younger nurse are extremely lazy and don't care about the patients. I telephoned the Director and spoke to the Asst Exec and reported it. The nurse will lie to any extent to cover themselves. Why would I feed a patient, its not my responsibility. Some of the nurse's only care about a paycheck and that doesn't cut it in that type of environment. They take advantage of the seniors in that environment. If you have a loved one at that facility and can not check on them on a daily basis, then its not the place for them. Hopefully, my girlfriend will be out of there sooner than later. They are not used to dealing with people who will actually tell on them. Awful place for seniors to be......I rate this place...NO STAR!

Upsetbeyondwords

Envoy of Woodbridge is so bad I would not even send my dog or worst enemy there. If I could give it no stars I would. I wish I had know of the conditions before I had to send my dad there for rehabilitation due to his weak immune system. My dad was only there for 3 1/2 weeks before he was rushed to the hospital at the demand of the family due to him being unresponsive. The doctor and nurse did not want to call 911 to send him to the hospital. My dad died 2 days later from MRSA. We found out from the hospital that he contacted MRSA from Envoy. Please do not even consider sending a loved one to Envoy. Unfortunately for my family it is too late but hopefully I can save someone else from going through the pain we are going through.