Greenspring

cg375

My issue is concerning the storage bins on site for residents. I had a suitcase in a relative's storage bin for a few weeks. When it was retrieved several small expensive items were missing. Blood pressure cuff, cell phone etc. The large items were still in case. There was a lock on the bin. When I alerted General services and security they could clearly care less. They said to their knowledge this has never happened. Who knows how many seniors are missing items that they don't even know about yet. I would never live there based on their lack of response or concern for other residents belongings.

Valerie

I was visiting somebody that lived in a senior living community. Everybody was very happy, very cordial, and very welcoming. Food was good. We were just visiting a friend. I went there off of Fairfax County Parkway. My friend had her own apartment. The staff was great. The residents were great.

E.P.

We went to Greenspring. It's expensive, and it didn't look that good. The staff was nice, the rooms were nice and clean, but for a one-bedroom and a den, for $4000 with one bathroom, it just seemed over the top. They gave us a meal, the food was good. They had an excellent pool, the pool was good, but everything had an added cost. The tour was great, but it was more than what we wanted to spend. The place was small for us. They were not telling you about the thirty dollars here and there, and it's not free parking.

Charles

Two weeks ago, I visited Greenspring in Springfield. It was obvious that it was made to be very helpful to senior citizens who were having difficulty in getting around and to provide a lot of assistance to these elders that needed assistance. I personally don't need assistance physically but I know there are a lot of people who depend on the community to provide help to them. A lot of people were using walkers to get around and the person I visited had a power wheelchair that he uses to get around. I was impressed by the number of restaurants, 6 in all I think, 4 deluxe restaurants and a bistro along with a fast-food facility. They had a swimming pool, arts and crafts center, and a pharmacy onsite. I was very impressed with the facilities that were provided to people who obviously were not able to get out and around.I was impressed with the services being provided to those that needed special assistance like food delivery to their apartments. People could get around traveling from one end of the facility to the other without going outdoors. It is a huge facility with 2,000 people with many apartments, it was pretty impressive in size and the services provided. It was large but it was easy to navigate and that impressed me.

Donna N

There is a saying that if something is too good to be true it probably is. My mom fell in love with the physical location and layout of Greenspring. Everyone seemed so friendly and helpful during our tour and the move in process. However, the true colors of the administration were revealed when my mom experienced an issue with loud noise waking her up all hours of the night coming from another residents TV and radio. After trying unsuccessfully to resolve the issue with the other resident herself, she turned to the administrative staff for assistance. After eight months of constant pleas for help, the issue remains unresolved and the situation has taken a toll on her physical and mental health. The administrative staff are unwilling to help her in any manner, they are unresponsive to her communications and are downright condescending to her. If you want a beautiful physical facility to live in, Greenspring fits the bill. If you want compassion, assistance or any type of intervention when you encounter a problem, as everyone living in a facility like this will need at some point, steer clear or at least go in with your eyes wide open.

Robert

Greenspring was a very nice senior community for all levels of care, and it's very well run. My stepmother stayed there for eight years. The rooms were very nice. She had two bedrooms, a kitchen, and two bathrooms, and she had decorated it with her own furniture. She ate a couple of meals a day at their dining facilities, and the food was very good. It's well managed from what she told me. They had an exercise center and classes, a library, and activities that they can get involved with. It's a very nice village. I was very impressed, and she really loved the place. It's well organized and easy for the residents to get around. The food was good. She was very happy there, and she had made lots of friends.

H.W.

Greenspring was very nice. I loved it, and it's a great community. It's a big campus with beautiful rooms that are very modern. It has everything and every activity you can think of. They have a number of restaurants and a lot of dining options; it's very self-contained. They have their own store, a post office there, a fitness center, a swimming pool, and a gym. It's nice and big with nice walking pathways. I like it, I'm just not old enough for it. The apartments are expensive too, because there's a down payment. You have to buy into it. They have activities like movies, billiards, and every building on the campus has a club house with card and board games.

A Visitor

Greenspring looked nice and they give help and advice for the residents moving in. They have a theater and they always give you really good food, but the apartment were small. They spend a lot of money on marketing. They're always mailing things to you about their events. They must have a hundred different clubs that people can belong to once they move in there. It seems like it would be a very stimulating and fun place to live. The people seemed happy and very friendly. It looked like a good place and it had normal height ceilings.

Gerard

Greenspring was very impressive. The person who helped me did a wonderful job. When she took us around, we interacted with other people who were staying there, and they knew her. It was a large community with a lot of walking, so there may have been some concern, but other than that, it was well run and clean. Actually, it would be the choice for my mom if she were ready to go. They serve three meals a day, and one is included with the plan. They have 50 or 60 activity groups, clubs, and movies, and people get together for all kinds of events. They also have a van to take people around if they want to go anywhere. The place is quite large, so they have a commissary right there, all the medical folks were right in there, and they have doctor appointments, which you can get right there. It is a little village, and everything is very convenient. It seems to me that the staff members were very attentive and engaged with the residents all the time. It was a friendly, involved place. It was very clean too.

IMO Review

There's a lot to like and a lot to dislike about Greenspring Village in Springfield, VA. While the property is expensive and requires a substantial down payment with monthly fees, it does have a great deal to offer it's "Independent Living" residents. There are endless organized activities, clubs, special events, trips, special services, dining options, fitness, re-hab and healthcare facilities available. The "Assisted Living" section of the campus is an entirely different world and leaves MUCH to be desired in every respect. The real down side to the Springfield location and Erickson in general is with the Administration and employees of the HQ offices. Once they have your money...their lack of professionalism, efficiency, record keeping and support is appalling and devoid of real customer service. You can count on them; to lose documents, not accept responsibility, not communicate effectively (or at all), be unprofessional and downright rude. This is based on my direct experiences over a 14 year period and primarily with the Administration, Admissions and Accounting Departments; the one's you would think would be the MOST professional and efficient. If you have a problem in one of these area's...good luck getting someone to accept responsibility, follow-though or even call you back. - Caveat emptor!

Alice P.

My parents were in Greenspring Retirement Community. It is massive, bigger than any other place I've ever seen, and it has many multi-level buildings. It's like a small village. The residents are treated nicely, and the staff is considerate, but the fees are absolutely exorbitant. The décor is tasteful, but outdated, and the fixtures inside the room are old. They pay a total of $13,000 a month for the two apartments, and they charged my mom a $7,000 redecorating fee to go from one apartment to the other apartment. Literally, they just repainted a very small apartment, and they had to pay $90 for an aide to push my father in a wheelchair to the dining room and back. If we move my parents, the cancellation fee is $ 40,000. The food is good, very diverse, you can order meals to go, but you have to order it physically and come down and get them. There's a place you can go for painting, and near the dining room is a room where they have a pool table and card games. They used to do water aerobics, and my dad used to play Pickleball with a regular group of men and women.

Steve L.

My parents live at Greenspring and they couldn't be in a better place. Yes, it is expensive, but as they say, you get what you pay for. My mother recently had knee replacement surgery and was able to do her rehab in the Greenspring campus in their own rehab center. Both mom and dad have severe mobility issues, and Greenspring home support has provided aides to help them get dressed, prepare meals, and pick up around the apartment. My sisters and I sleep better at night knowing mom and dad have round the clock care a phone call away.

Kath

My visit at Greenspring went fine. They all seemed friendly and nice. My friend's 2-bedroom is spacious and nice. They had all kinds of activities, like Bingo and water exercise. The place was clean.

Larry K

I'm surprised that Greenspring has not been rated on this site. Greenspring is one of the finest independent and assisted care facilities in the DC area. My mother was reluctant to move from her townhouse, but thrived when she moved to Greenspring for the two years before her passing. The facilities, staff and food are top notch. I found the staff to be compassionate and caring. The community is not inexpensive, but is worth the cost. My wife and I are not yet ready to move to an independent living community, but when I am, Greenspring is on the top of the list.

George P.585844

Greenspring was fine. It’s a huge facility. Anything you want to do, they will accommodate. They have lots to do and lots of transportation facilities. It is just a huge place. Like I said Greenspring was a huge facility, and we were walking to see one of the units. You’re walking down this long hallway; it’s a big place. It is many buildings, and they’re all inter-connected, so that you never have to go outside. You can go and visit everybody, and I don’t know how many hundred rooms they have there. But they’re all inter-connected, and they have this long hallway that goes down to a center hub. We were there around dinner time. We were walking to see this unit, and there was a stream of people, one after the other, either walking or in wheelchairs, using walkers or something like that on their way to eat. And it was just enough for me such that as great a place as this is, it just wasn’t for us. I just decided that I’d rather just take care of my wife in our home.

Rose240022

The tour I had at Greenspring was very comprehensive and very pleasant. I enjoyed seeing the different apartments and the different facilities. I liked that the buildings were all connected by climate-controlled hallways.

My pets

DISCLOSURE OF WAITING PERIOD TO GET YOUR OWN MONEY RETURNED TO YOU. I put $1000 down to hold me a spot should I decide that I wanted to move to Greenspring Village. (This was over 2 years ago) I have now decided that I will stay in my own home and hire Caregivers when the time arrives that I need them. Last week, I called to say that I wanted my deposit returned because I won't be moving in. I sent a registered letter stating my desire to cancel the deposit. Guess how long it will take me to get the deposit---45 to 60 days. What could be the hold-up. I gave my money with good faith and it was available immediately but to get my own money back it is a 45-60 days waiting period. I think this should be disclosed when you give them the money or before so you can make a better decision on how to spend the $1000.

John122512450

I think that Greenspring is very nice, the people are nice, and it’s a good atmosphere. I think they have one- and two-bedroom apartments. The one that I saw only had a single-bedroom, and it was very nice; if that’s all you want, and that’s all you really need. The thing that really bothers me about Greenspring- and I’m sure other people as well- is what do you do with the lifetime of stuff you’ve accumulated? How can you stuff it into one or two rooms? I guess that’s a general problem that a lot of people are going to have; going from a three- or four-bedroom house into two rooms. They had a number of activities like movies occasionally. I guess the thing that makes it most attractive to me would be the kind of system setup they have if you needed medical care. I’m quite concerned about meeting certain needs. Any degrading in medical care is not something that I could easily accept, but I guess what they have is good. They have the cleaning; you don’t have to pull stuff around, and so forth.

Anonymous120628450

You have to buy-in a unit at Greenspring. Upon my death or if I move out, they keep 10% of the cost of the unit. That’s their new policy now, so that’s stopping me from moving in. The atmosphere is nice. If you go to the dining room to eat, you have to do a lot of walking. The apartments are nice. I like everything about Greenspring except the long walk to the dining area from the apartment that I’m looking at buying and the fact that they get 10% of my hard-earned money.

Reham1

My mother was in Greenspring, and the place was outstanding. They're on top of their game. They take care of their patients and make sure they have their medications on time. If patients needed to do physical, occupational, or speech therapy, they made sure they're scheduled. If they have appointments outside the facility, they make sure that transportation is ready for them, and even make the appointments for them. They're just outstanding. The room that she was in was hospital-like because she's was in acute rehab. It had her bed, TV, phone, and a bathroom but no shower; they had scheduled shower time for their patients. They kept the residents active. If the residents want to go outside for some air, they do that. They try to make the residents go to the dining area instead of having food in their room, so they can associate with other residents. Their food was good, and their dining area was nice. They have people serve whatever the residents want to eat at the time, and everybody had different tables. They had an entertainment area with a TV and other places where they can associate or interact with one another.

Margery1

I saw a whole lot at Greenspring, and the residents there were very active and interesting people. The staff was very nice and helpful. It was good. I am hoping to locate there.

caring107314850

My parents have been living in Greenspring. The staff is friendly. They have a two-bedroom apartment, which is just perfect for what they need. They have a lot of activities available to them, but if you want to take a class, you have to pay for it. One meal a day is included with their dues. The people who live there seem to be very happy. But it's too costly. If you have to go to assisted living, that triples your price. They pay $3000 a month, and they get one meal even if they already haves owned and paid for their place. No appreciation when you no longer need the apartment, but they give you back your original investment minus the apartment cost.  They have a weight room/exercise facility available to the residents. The dining facility is fine, and the food is excellent.

Iris5

Greenspring is a very nice facility, and it is large. They have a lot of options for the residents. People were nice. My father liked it, and he is working on his final decisions right now. The rooms were very nice, and they have a wide variety of different floor plans available. They were very well lit, has a lot of closet space, and has a nice kitchen. In terms of activities, they did have a lot of activities such as arts and crafts and wood working, and they have some classes that you can pick from. They also have a swimming pool. Overall, the facility did appeal to him.

FlyBrandA

While the direct care staff is generally very good, this can be "spotty". For Administrative staff, again a very mixed bag. Communications can be very slow and difficult. If considering moving in, please read the details of the "end-game" very carefully. In my mother's case a very large deposit was held for years. If you change care levels, you can be billed for both rooms until GreenSpring gets someone else to take the old room (you pay for the room and 90% of the services [that you are not using]) This is even worse if your loved one passes away.. It currently appears that we will be charged for 3 months of extended care (after my mother's passing) - approx. $30k for facilities not used and services not received. We are still waiting for the deposit return (may be an additional 45 days on top of the 90 already passed). While trying to resolve this final refund, I currently have 3 e-mails and 1 phone call that have not been returned by GreenSpring. I now have to consider using a lawyer or a consumer advocacy group (7 On your Side?) to get Greensprings to return over $150k in deposit.

Caring101556150

Greenspring was too big and overwhelming for me, plus it was also too expensive. It was one of those rehabs where you had to sell your estate to buy into it. I had a number of neighbors that had done that. They sold their houses and moved there. Also, one thing about these institutions that doesn't seemed to ever come up in the literature or description was that they were all focused on activities. They were focused on social events and activities, and I was just the opposite. I was a raging introvert, and I was looking at the opposite. I was looking for peace and solitude. They had just an institutional dining room, but it was a nice restaurant. The food was pretty good, I guess. It was a top, but it was a very expensive place.

Caring96398650

We are in Greenspring, and we are very happy here. We have an apartment with a big living area, two large bedrooms, and a kitchen. We have never found anybody who is unpleasant and it is by far the best of its type in the Springfield, Virginia area. They serve three meals a day, and one is included in your rent, so we take dinner in the dining room, but we cooked our breakfast and lunch. The food is institutional food, and it is a very good, very varied menu; there are four major dining halls with three or four other eating facilities on the campus, and we are roughly 2000 residents here. There are 24 buildings on campus, and you have to be 62 years old to get in here. They have bridge clubs, quilting clubs, exercises, and they have one fitness center with all kinds of exercise machines, they have a post office, convenient stores, a pharmacy, and a medical center. They have a number of doctors on campus who served almost any kind of ailment you can think of. Plus, it is not expensive.

mary0218

Greenspring at Erickson Living looked nice. There were a lot of activities and a lot of people to do activities with such as card playing, swimming in their indoor pool, and a lot of other things. I am planning to move into their independent living section. Depending on the size of the apartment you want, there are 19 different styles of apartments and depending on the one that you pick, there is so much space. The staff was kind of attentive, but the food, I hear, is very good and we did have lunch there. I would like to see more restaurants rather than having to walk through the park to get to one.

Caring94132750

I was not impressed with Greenspring at all. The staff was rude. When I went there, I had an appointment, but they lost my appointment. I had a gentleman look at me and say, "Normally I'm not here on Saturday, but I'll make an exception, but we will have to do this quickly." That right there is a red flag for me because you're supposed to be telling me how great you are, but you're just showing me that you don't care about anything. I wasn't impressed with a place that expects you to pay out a big deposit and then your monthly fee, and then this man is acting like this? I saw people sitting in wheelchairs, and they weren't being taken care of. I got to see one of the rooms that were up for rent, which is an efficiency, it was okay, but I just wasn't pleased with the staff. I was kind of disappointed. For as much money as you're putting into this place, I wasn't impressed at all. I didn't see any activities. When you come in, it is almost set up like a hospital. I went down to one room, and people were just in there sitting, nobody was really doing anything, nobody was interacting. It just reminded me of a very glorified nursing home. I was looking at the assisted, which also had skilled there. I wasn't allowed to see the skilled area because they didn't have my appointment. To me, that's like telling me, if I can't go into a room except when you know I'm coming, there is something up. I was rushed in and out like a yo-yo.

Monique4

Greenspring is a very big place and it's very expensive. The few apartments that we visited were very nice and you can cook your own meals if you want to. They had a lot of people coming in to visit that day, and we took a tour at the premises. We had a meal in the dining room which was very good. It's a huge place they have a golf course, swimming pools, different buildings that cater to different levels of care for the residents. The place is very clean. They had a lot of activities to offer. They take people to shopping or to visit museums. It was very well organized.

Caring Daughter9

I'm very impressed with Greenspring. I visited this place for my parents, and right now, they are just on the waiting list. They showed us around and showed a number of different units. We also talked about the financial arrangement. Because my folks want to have extended care that lasts until they die, they decided to do buy-in to Greenspring. My parents also wanted two bedrooms and one-and-a-half bathroom and they happened to offer that particular model. We are actually waiting for that one to come up. Their staff was very nice and very professional. They have activities as well. I know my parents like their swimming pool and their training room. We talked about other activities but I just don't remember them in particular.

Greenleeaj

My experience was my first at a retirement community and they were much different than I thought. the Campus itself was very large yet the building set up was very tasteful and upscale. The fees for residency were around $20,000 a year which seemed very expensive to me but the quality of life was very good and the amenities offered were excellent and the community seemed self-sufficient and to some degree very self-sufficient. There were convenience stores as well as a pool, gym and a fully functioning dining service which notably was extremely luxurious. The food was excellent and although it was somewhat reminiscent of a cafeteria the actual dining hall was very large and very well designed with picturesque views and ambient lighting that created a large restaurant vibe. Overall despite the price I think the community would be an excellent choice for those tired of dealing with rent, mortgages and property upkeep.