Deer Creek of Wimberley

RATSmith

Please, please, do not place your loved one in this horrid place. I read reviews, looked at Medicare ratings, I thought I had done my due diligence. My 79 year old Mother was inpatient for 6 days in a local hospital. She needed continued care for pneumonia and inability to move around on her own due to the weakness caused by the illness. She was transported to this facility still on oxygen and a cath. The facility had started working on the ins auth on Thursday, she wasn't moved until Monday. They knew she was coming. They didn't have a room ready for her. They plopped her on an air bed with a plastic mattress in another room. Her transfer bedding was all jumbled and not completely under her so she was laying mostly on the plastic in a hot room for hours. They brought her food, in a togo box, and plopped it down in front of her and walked away. She would not have been able to get to it to eat on her own. At this point I'm furious and go looking for someone to help. Ast don follows me back down the hall but didn't come in to the room to speak with me or the patient. Call light had been pushed non stop almost from the beginning. A lady came in and asked what the problem was. Moma was saying she needed to be moved out of that bed. The CNA and this lady prepared to move the patient with a rolling lift. While trying to get the sling underneath the patient they rolled her unsupported head and shoulder off of the bed. I rushed over and pushed her back onto the bed. They then began lifting her, in the sling, off of the bed and I had to stop them to ask if her head was supported. The CNA giggled and readjusted the sling. My mother was rolled across the hall and placed in another bed. At this time the CNA proceeded to yell my Moma that the did not have her regular medications and that the her nurse (that we hadn't seen in more than 2 hours at this point) would have to enter info into the computer for meds to be delivered. My Moma has high BP that is tightly controlled by meds that have taken a few years to get the dosages and times working. So sick, nearly dropped on her head, and now being told she won't get her meds. Needless to say I lost it. I went back to the office, the don said " I stayed late on a holiday just to do this". My Moma and I made the decision to get her out of there. She didn't feel safe. When the don heard this she came into the room (finally) and advised me she was reporting me to adult protective services and that I couldn't leave without filling out an ama for. I called 911 asking for EMS. After explaining the dispatch said he would send Deputies. Hays Deputies show up and were amazing. They listened, suggested, and advised. Wimberley EMS comes for eval but other than slightly elevated BP and low O2 level (the oxygen tank they had put her on when we arrived had never been checked and was empty) she was not in medical distress so the couldn't transport her. Again, Wimberley EMS, amazing. They listened, advised, educated, suggested, and went out of their way to try to help in any way they could. Please just hear that mt Moma was mistreated, almost dropped, ignored, and placed in real danger in this place. All within a few hours and all with me right here. I shudder to imagine what happens to those left hear without supervision.

Provider Response

pauline m

my mom has been here over 8 years in general she loves it here while not perfect , the food is lacking a lot, the staff are great and will go out of their way to accomidate you , she has built a relationship with most of the staff and so have we, after 8 years they are like extended family as are many of the residents and their family, the management [MJ] is allways quick to help with any concerns you may have. yoga, bingo, crafts, ice cream socials,afternoon movies, garden club, are just some of the things to keep you busy. the place is clean and pleasent, i spend 3 or more days a week with my mom so i see more than some, and other than the food which i agree with the residents about this is one of the best places

Philip P.

I had a stroke 7 years ago, and have been in and out of nursing homes in this area, and all over the coastal areas of Texas. I came to Deer Creek for Rehab after surgery. This is absolutely the best place I have ever been!! The Rehab is fantastic, the nursing service is great, and all the staff are very competent and compassionate. Food was good, and building was very clean and odor free. I hated to leave when I was discharged! I highly recommend

Armitta s

I love this place! I love the people! I Love all the staff! Couldn't be in a better place! And hey the MEAT LOAF is the best ever! You will find loving , caring people here~ It's a FAMILY!! I wouldn't go anywhere else!

jo mitchell

My husband has been in Rehab at Deer Creek after a hospital stay. In 14 days his improvement it fantastic. The fine group of people that work here, the nurses, aides, therapy, business staff and the folks that prepare the meals have all been amazing. I recommend Deer Creek highly. Very friendly and family and dog friendly. We gave lived the care.

Anna056310

I stayed at Deer Creek of Wimberley because my mother had gone there when she had fractured her hip, they did rehab on her, and they were really good to her. She had enjoyed her stay there, and they got her up and she was able to go back to her home. They are excellent, and I loved the programs. I had fun while I was there. The residents enjoyed Bingo, we had yoga and exercise on the wheelchair, and we always had something going on. I was in rehab, so I met with the speech therapist and physical therapist. It’s not perfect, but it was really good and I had a good stay. Their nurses are good, and the food was OK, but you kind of get tired of it after a while. The cook though was really good and always trying to come up with different ideas.