The Broadmoor at Creekside Park

Mark mullikin

Place is beautiful, though the care does not match the building. Here for IV antibiotics and wound care.. been here 32 hours and have not received my antibiotics yet, received insulin once, and wound vac has leaked with no one fixing it since it was applied

Provider Response

Charles Young

Room was very nice and cleaned meticulously everyday. “Staff “ was very professional and met every need/request with a smile! Limited activities somewhat due to Patient safety Covid priority. Short term and long term guests treated with dignity and respect. I smile thinking about my time there. Blessed. CY

Provider Response

B Wallace

Please do not leave your loved ones here. This is a horrible place that doesn’t take care of patients and their lack of communication is awful. My dear mother in law was in this place for 14 days. Her mind is good and she could at least let us know what was going on. She only received one bath in the two weeks she was at this facility. A nurse would not help her to the restroom because they told her she just went. I can’t even imagine not helping someone! They called me twice to meet her at the...

Provider Response

enurse1943

If you love someone do not place them in this facility. This place is unsafe and I left before I was there 24 hours. As a retired RN I know patient care and this is not safe or compassionate care. I will report this experience to the Medicare review board. I was afraid for my safety . Never send a human or animal to this place. The rooms are not too bad but difficult to regulate temperature. Staff was the worst I have ever seen. I did not witness activities and no amenities I can speak to.

Provider Response

Antibiotic

I was not a skilled nursing patient but rather an IV antibiotic patient that required a nurse to administer three times a day. I was able to don't even know where to start at how terrible it was. I'm surprised the state has not shut them down. I would rather use this platform to call out the few that were exceptional. Nurse Michelle and Ricardo were phenomenal. They were kind and willing to help patients. Becky who was my social worker came by my room every day to address my concerns wi...

Provider Response

Loretta Talley

I cannot give them 0 or I would! Do NOT take your loved one or enemy to this facility. My mother was transferred there from the hospital for physical therapy. At which time she could get up from bed with assistance and walk to a chair and sit up. The damage this facility did in 3.5 days is unforgivable. My mother is on a renal diet because she only has one kidney, which means we have to watch her sodium and potassium intake. After speaking to the Broadmoor daily, they continued to give her pot...

Provider Response

HHBJ

We trusted this health care facility with my wife's care, recovery and rehabilitation. We are extremely sorry and we deeply regret that we ever made such a horrible mistake. This mistaken placement of our trust in The Broadmoor was by far the biggest health care mistake of our lifetime. I strongly suggest that you not bring a loved one to this facility and wind up regretting it just as i do now. My wife's health and recovery went backwards so badly that we had to get her to a hospital emergency ...

Provider Response

Mareen

Horrible place. Loud, bad food, bad staff. My Dad was suppose to have a bath on Tues, then Wed, then Thurs, then Friday. Never got one. They always had an excuse. On the bright side-the PT/OT folks were fantastic. Brian is the best my Dad has ever had. Very caring and kind. The A/C was not working and the microwave took 3 days to get fixed-then a kind lady changed it out with another empty room. House cleaning was non existent. It took anywhere from 45 minutes to an hour to answer a call from th...

AAJW

I do not recommend. I worked there for 4 days and in my first three days 5 ppl left the building, they either was fired or quit and State was there, but by my last day it was a total of 7 or 8 ppl gone. The place is nice looking, but looks are deceiving. The aides are over worked and under paid they are short staffed, the most(not all) nurses or med aides don't answer the lights. They sit isolating carts in the patient rooms instead of outside of the rooms. Some of the CNA'S won't answer call li...

KayDuff

Caution! Do not consider this facility if you care about your loved one! The Broadmoor at Creekside park is the sorriest excuse for a care facility you could imagine. I have a parent that had to be admitted to the hospital due to their lack of care, concern, nursing or doctor. Two weeks my parent was there and never once was there a doctor checking on him yet things were supposedly "ordered" like tests, xrays, etc., however there were never any reasons given other than the doctor ordered it. T...

Lash

What a disgrace and huge disappointment the Broodmoor was to my Mother-in law. She was basically pretty healthy and was only there for only 5 days when she took a fall and died at their facility. On the second day she was there they tried to give her her next doors rooms patient's meds !! None of the nurses/staff dressed her on a regular basis, made sure that she ate her food and when the supervisor was asked about these issues she said "it is not a perfect world". For all we know they gave her ...

Medical POA

STAY AWAY! MRSA ALERT!! MSRA all over..unclean facility...ALSO: 1) Only ONE nurse for a whole wing of 36 patients at night 2) Nurses will NOT give a patient their pain meds when requested by the Medical POA. ( and when the Rx is Prn..meaning as needed..)...3) This facility RESTRAINS patients via physcho-tropic drugs. 4) They keep patients in wheelchairs (a form of restraint) for 12-18 hours. 5) Ants in the rooms 6)

Do not bring a loved one here!

My parents were brought here in Hospice. The first day there, a nurse came in and asked my brother if these were both his parents. He answered yes. The nurse's reply was, "Wow! You got a double whammy!" He did not respond. Out in the hall she repeated this again; perhaps she thought he had not heard her. Again, he did not acknowledge her unkind and uncompassionate comment. This nurse represents the callousness and lack of compassion and care we have experienced over the past week. Only...

Klamb

Do not bring your loved one to this facility. You will regret it as I do now. Horrible experience with management, nursing care, etc. Rude and incompetent people who just do not care to do their jobs. STAY AWAY.

JJuan

My mother entered the Broadmoor at Creekside after having partial hip replacement surgery. She was there for five LONG weeks. We chose the facility because of its Medicare government health ratings and because the facility was clean, attractive, homey and the staff seemed friendly during our tour. The first night my mother was there, it became clear that there was an issue with communication between the nursing staff - especially at shift change. No one could figure out when or even which me...

Linda237178

She was at Broadmoor for two days, and that’s where she had fallen and broke her femur. I cannot give them a good report at all. She was there for two nights, and they called me today after the two nights and said that she has fallen but then I never could get a right answer on how she had fallen. I was getting conflicting reports. Needless to say, I didn’t want her back there again. It was a rehab facility as well as skilled nursing. The room was nice; they just didn’t have enough help, and th...

Donna830084

The Broadmoor at Creekside Park's staff seemed really nice. The facility was excellent, clean, new, and modern. It was a little pricey, but I liked it a lot. There was a salon and physical therapy. The food looked good.

Karen112952350

My mother was in The Broadmoor at Creekside Park for rehab. I was not as impressed with the care she received recently. The physical therapy was great, but I felt the nursing staff was a little bit more limited. The rooms were nice. They were clean, and they were all about the same size. The facility itself is nice. They had an activity director who is very nice. They got her involved in as many activities as she wanted to be involved in. The dining area was very nice, and the staff was very hel...