The Broadmoor at Creekside Park

Mark mullikin

Place is beautiful, though the care does not match the building. Here for IV antibiotics and wound care.. been here 32 hours and have not received my antibiotics yet, received insulin once, and wound vac has leaked with no one fixing it since it was applied

Provider Response

Charles Young

Room was very nice and cleaned meticulously everyday. “Staff “ was very professional and met every need/request with a smile! Limited activities somewhat due to Patient safety Covid priority. Short term and long term guests treated with dignity and respect. I smile thinking about my time there. Blessed. CY

Provider Response

B Wallace

Please do not leave your loved ones here. This is a horrible place that doesn’t take care of patients and their lack of communication is awful. My dear mother in law was in this place for 14 days. Her mind is good and she could at least let us know what was going on. She only received one bath in the two weeks she was at this facility. A nurse would not help her to the restroom because they told her she just went. I can’t even imagine not helping someone! They called me twice to meet her at the doctors office and let me know a family member had to be present. They never showed up with her. The lack of information was awful and their excuse was they didn’t have my number. I thought that was a strange excuse since they had called me several times. Find another place that cares about people because this one doesn’t!

Provider Response

enurse1943

If you love someone do not place them in this facility. This place is unsafe and I left before I was there 24 hours. As a retired RN I know patient care and this is not safe or compassionate care. I will report this experience to the Medicare review board. I was afraid for my safety . Never send a human or animal to this place. The rooms are not too bad but difficult to regulate temperature. Staff was the worst I have ever seen. I did not witness activities and no amenities I can speak to.

Provider Response

Antibiotic

I was not a skilled nursing patient but rather an IV antibiotic patient that required a nurse to administer three times a day. I was able to don't even know where to start at how terrible it was. I'm surprised the state has not shut them down. I would rather use this platform to call out the few that were exceptional. Nurse Michelle and Ricardo were phenomenal. They were kind and willing to help patients. Becky who was my social worker came by my room every day to address my concerns with the facility. She also went above and beyond finding a rehab facility when they were full and/or would not treat me unless I required detox. She made the necessary calls and was able to secure a space at my first facility of choice. I don't remember everyone's names but I was very impressed with Lynnette and Stephanie.

Provider Response

Loretta Talley

I cannot give them 0 or I would! Do NOT take your loved one or enemy to this facility. My mother was transferred there from the hospital for physical therapy. At which time she could get up from bed with assistance and walk to a chair and sit up. The damage this facility did in 3.5 days is unforgivable. My mother is on a renal diet because she only has one kidney, which means we have to watch her sodium and potassium intake. After speaking to the Broadmoor daily, they continued to give her potatoes, orange juice, etc. One night they took her dinner tray after I called and never brought her another with food she could eat. They also gave her incorrect medications. They took it upon themselves to give her potassium pills. HELLO she's on a Renal Diet! Her legs and feet were so swollen when I picked her up. The final straw was letting her sit in soiled undergarments for more than 3.5 hours. She asked to be cleaned up and the nurse told her she'd have to wait they were busy. However my mother could see them laughing and walking around drinking sodas. They did not clean her up until I was in the lobby to get her. The Director was supposed to come speak to me and after an hour of waiting, I left. She walked by into another office and never came over. Thank you Broadmoor for sending me this request to write a review.

Provider Response

HHBJ

We trusted this health care facility with my wife's care, recovery and rehabilitation. We are extremely sorry and we deeply regret that we ever made such a horrible mistake. This mistaken placement of our trust in The Broadmoor was by far the biggest health care mistake of our lifetime. I strongly suggest that you not bring a loved one to this facility and wind up regretting it just as i do now. My wife's health and recovery went backwards so badly that we had to get her to a hospital emergency room by ambulance. One of the EMS team told me that my wife was the third patient that the local EMS team had to pick up from The Broadmoor and take to a hospital emergency room on just that one day alone and this was not unusual. Our experience with and opinion of The Broadmoor's nursing staff and administrators was one of what we would best describe as a complete lack of patient concern, neglect, evasiveness and disgracefully unprofessional conduct. There were multiple failures of not following my wife's physician's orders and they truly did not seem to care at all. The atmosphere in our opinion, presented an almost daily state of confusion and anxiety, instead of peace and recovery for my wife and family. The Broadmoor's nursing staff seemed to be constantly and critically understaffed and overwhelmed with the extremely high number of patients that they were apparently assigned to care for. This place appeared to be a so called revolving door for nursing staff. We would suggest that attractive buildings not be mistaken for a sign of good health care. The only positive things we found at this facility were an attractive building and rooms. There is usually a "Worst Of The Worst" in almost everything and we believe that in the health care field, this place is it. Knowing what we know now, we wouldn't even want to see our worst enemy in this place. Our strong recommendation is, STAY AWAY!

Provider Response

Mareen

Horrible place. Loud, bad food, bad staff. My Dad was suppose to have a bath on Tues, then Wed, then Thurs, then Friday. Never got one. They always had an excuse. On the bright side-the PT/OT folks were fantastic. Brian is the best my Dad has ever had. Very caring and kind. The A/C was not working and the microwave took 3 days to get fixed-then a kind lady changed it out with another empty room. House cleaning was non existent. It took anywhere from 45 minutes to an hour to answer a call from the room. This was hardly a 1 on the scale. I will notify medicare.

AAJW

I do not recommend. I worked there for 4 days and in my first three days 5 ppl left the building, they either was fired or quit and State was there, but by my last day it was a total of 7 or 8 ppl gone. The place is nice looking, but looks are deceiving. The aides are over worked and under paid they are short staffed, the most(not all) nurses or med aides don't answer the lights. They sit isolating carts in the patient rooms instead of outside of the rooms. Some of the CNA'S won't answer call lights if the patients aren't in their group and some of the aides hide out in rooms and talk on their phone to avoid helping others, staffing is horrible. The staffing coordinator has a BAD attitude and walks away from you when you're trying to talk to her. When I quit she threatened to put abandonment on certification in her words "I will FIND away to have abandonment put on her certification" ...... I hadn't clock in nor did I except an assignment, before she had approached me in front of other staff(not in private) with a lie then refused to hear my full explanation, so I left because I don't like drama nor do I like to be lied on or disrespected. They talk(most DEFINITELY need to learn how to communicate better) down to the CNA'S and it's sad because they do have a few really good and caring CNA'S. I have been in the field for a very long time and I have never seen a high turn over rate like this place, I'm surprised that it has 2 stars. The good things I can say with the short time I was there, is the rooms are nice and clean, it has no smell, the patients aren't no problem, and SOME of the workers are good workers(and deserve much better treatment).

KayDuff

Caution! Do not consider this facility if you care about your loved one! The Broadmoor at Creekside park is the sorriest excuse for a care facility you could imagine. I have a parent that had to be admitted to the hospital due to their lack of care, concern, nursing or doctor. Two weeks my parent was there and never once was there a doctor checking on him yet things were supposedly "ordered" like tests, xrays, etc., however there were never any reasons given other than the doctor ordered it. THERE WAS NO DOCTOR! AND there is no doctor on site! Absolutely disgusting service and help...HORRIBLE!

Lash

What a disgrace and huge disappointment the Broodmoor was to my Mother-in law. She was basically pretty healthy and was only there for only 5 days when she took a fall and died at their facility. On the second day she was there they tried to give her her next doors rooms patient's meds !! None of the nurses/staff dressed her on a regular basis, made sure that she ate her food and when the supervisor was asked about these issues she said "it is not a perfect world". For all we know they gave her the wrong meds which may have dis-oriented her the night she died. Pathetic care and such little concern for patients welfare.

Medical POA

STAY AWAY! MRSA ALERT!! MSRA all over..unclean facility...ALSO: 1) Only ONE nurse for a whole wing of 36 patients at night 2) Nurses will NOT give a patient their pain meds when requested by the Medical POA. ( and when the Rx is Prn..meaning as needed..)...3) This facility RESTRAINS patients via physcho-tropic drugs. 4) They keep patients in wheelchairs (a form of restraint) for 12-18 hours. 5) Ants in the rooms 6)

Do not bring a loved one here!

My parents were brought here in Hospice. The first day there, a nurse came in and asked my brother if these were both his parents. He answered yes. The nurse's reply was, "Wow! You got a double whammy!" He did not respond. Out in the hall she repeated this again; perhaps she thought he had not heard her. Again, he did not acknowledge her unkind and uncompassionate comment. This nurse represents the callousness and lack of compassion and care we have experienced over the past week. Only one caregiving aide (Kim) and one dining aide have shown any compassion and training with hospice residents. I regret deeply having chosen The Broadmoor as the final residence for my two precious parents. The "I don't care" attitude is there motto.

Klamb

Do not bring your loved one to this facility. You will regret it as I do now. Horrible experience with management, nursing care, etc. Rude and incompetent people who just do not care to do their jobs. STAY AWAY.

JJuan

My mother entered the Broadmoor at Creekside after having partial hip replacement surgery. She was there for five LONG weeks. We chose the facility because of its Medicare government health ratings and because the facility was clean, attractive, homey and the staff seemed friendly during our tour. The first night my mother was there, it became clear that there was an issue with communication between the nursing staff - especially at shift change. No one could figure out when or even which medications were given to my mother. We chalked it up to getting settled and figured that we came in late in the day so they were still getting her case settled. However, that was just the beginning. Depending on which nurse and aids were on duty, every day was exhausting in terms of getting information, answers to questions, timely assistance, and even meals. It was like starting over every day with a different nurse. Requests were forgotten or not passed along from shift to shift. No one at the nursing stations even acknowledged us when we came in to see my mom (which we did every day). They didn't even bother to look up from their computers, ipads, phones or lunch. Not one administrator or nurse came to introduce themselves to my mom or us until after we officially complained against one particularly rude aid the second week we were there. We were extremely confused about how the place operates - who does what, when, why, etc. The first two weeks were nothing but acronyms and business cards, but no real introduction to the how's and why's of being in a rehab facility. Apparently, they are supposed to get a photo of the each patients upon admittance so that the med nurses can identify the correct patient/meds, but this was not even done until the day before we discharged five weeks later. The aids never had badges on, and one refused to tell us her name after snapping at us because we had the audacity to question why it took her over 30 minutes to respond to the call bell. Aids often kept patients waiting, with buzzers ringing, because they were either on a break or "between shifts" or just plain overworked. We were actually told by an administrator that it's not surprising how the aids act considering how little they get paid - not reassuring or professional. We were under the impression that this was 24/7 care, but these shift changes seemed to be a real problem because during them, it was often impossible to find a nurse at the desk or an aid willing to help. The night staff was definitely more frustrating and hard to find, which was particularly worrisome because that is when my mom was alone there. We left several nights worried that her meds would not be delivered on time or at all, or that she would fall trying to get to the bathroom unassisted because her bell was not answered (sometimes for over 35 minutes). We actually had to file complaints against nurses because of their rude and inappropriate attitudes. It seemed like they were doing us a favor by doing their job which is caring for their patients. I can count on one hand the number of times I saw a nurse leave their station to see to a patient personally - usually they just said an aid would be there shortly. My aunt and I were there everyday until my mom went to sleep at night, so we saw day in and day out the way the place is run. There were some fantastic nurses, too, but sadly they were the exception and not always on duty. The immediate reaction seemed to be to point the blame at someone else and make excuses and more excuses. No one took accountability for any mistakes - of which there were several. We were very surprised that the director of the facility never bothered to contact us considering the amount of mistakes made and complaints filed. I would have expected her to get involved, considering the seriousness of some of the issues, not to mention it really is her responsibility to keep up with customer satisfaction. We never met my mother's doctor, even though we made it clear that any medical information needed to be shared with us, as my mom was having some cognitive issues, and was not in the right mind to make decisions or relay what was told to her. We would have moved my mother to another facility had it not been for the PT/OT/Speech team. The therapy she received from them was good and they were always professional, courteous and seemed to actually care about the patients. She was there to get stronger physically, so we kept her there. It turns out that we should have taken her out because a major medication error was discovered by a young pharmacist when we went to fill her prescriptions after discharge. We are pursuing that with the State. I would NEVER recommend this place to anyone. Don't be fooled by the pretty façade...the administration and nursing staff (with the exception of two fantastic nurses) were completely unprofessional, inadequate and frankly should not be representing this facility at all.

Linda237178

She was at Broadmoor for two days, and that’s where she had fallen and broke her femur. I cannot give them a good report at all. She was there for two nights, and they called me today after the two nights and said that she has fallen but then I never could get a right answer on how she had fallen. I was getting conflicting reports. Needless to say, I didn’t want her back there again. It was a rehab facility as well as skilled nursing. The room was nice; they just didn’t have enough help, and the staff was not efficient at all. It didn’t think they cared that much.

Donna830084

The Broadmoor at Creekside Park's staff seemed really nice. The facility was excellent, clean, new, and modern. It was a little pricey, but I liked it a lot. There was a salon and physical therapy. The food looked good.

Karen112952350

My mother was in The Broadmoor at Creekside Park for rehab. I was not as impressed with the care she received recently. The physical therapy was great, but I felt the nursing staff was a little bit more limited. The rooms were nice. They were clean, and they were all about the same size. The facility itself is nice. They had an activity director who is very nice. They got her involved in as many activities as she wanted to be involved in. The dining area was very nice, and the staff was very helpful.