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Sonterra Health Center
18514 SONTERRA PLACE, San Antonio, TX 78258
Featured Review
5
|
June 24, 2020
Excellent care team. Administration is incredibly easy to work with. Everyone listens very well especially when it comes to my mother’s health. Thank you, Sonterra!!
Community Comparison
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Bedroom Type
one bedroom apartment, studio
Starting Price
$4,125/mo
Care Types
Assisted Living, Nursing Homes
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About Sonterra Health Center in San Antonio, Texas
Sonterra Health Center, located in San Antonio, TX, specializes in memory care and assisted living. The facility features apartments that come with living rooms and kitchenettes, offering residents a comfortable and practical living space. The setup provides the flexibility and privacy of individual apartments, contributing to a cozy and familiar environment.
The amenities at Sonterra Health Center are designed to enhance the quality of life for its residents. It includes outdoor common areas where residents can relax and enjoy fresh air. The community is pet-friendly, offering companionship and joy for animal lovers. A variety of organized activities and programs are available, geared toward engaging and entertaining residents. Meals are provided, catering to nutritional needs without the concern of cooking. Social activities and events, WiFi/internet access, and communal dining areas contribute to a vibrant social atmosphere.
Additional amenities include opportunities for yoga and stretching, as well as facilitated field trips and outings, helping residents to stay physically active and connected with the broader community. Shared common areas are available for socializing and group activities.
Sonterra Health Center provides several services to support residents, including general transportation services for easy access to appointments and outings. Housekeeping services ensure that living spaces remain clean and tidy, allowing residents to focus on enjoying their time and activities within the community.
To learn more about this provider’s license and review other available state reports, please visit:
Texas Long-Term Care Provider Search
Medicare
Health
3.0
Overall
3.0
Quality
5.0
Staff
1.0
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Reviews of Sonterra Health Center in San Antonio, Texas
4.2
(7 reviews)
Facility
3.7
Staff
3.7
Food
3.7
Activities
3.7
Value
4.0
nos4a2
2
|
July 28, 2020
no activities, not allowed outside, even in full sun, food not recognizable at times, other just some blender of yesterdays leftovers. never served hot, nor warm maybe not cold. staff way under-manned or just not trained to handle the residents. room temps deplorable-way hot-the cna's choice or equally cold. they control the temps. arrogant, ignorant staff, slamming doors at all times. dispensing wrong drugs to patients, forcing them to take anyway. waking up patients at any hour for no reason, all the lights on. the staff treats everyone like resident sheep.
kstout
5
|
June 24, 2020
Excellent care team. Administration is incredibly easy to work with. Everyone listens very well especially when it comes to my mother’s health. Thank you, Sonterra!!
mishamisha
5
|
August 7, 2019
My mother was an extended stay patient on the skilled nursing side of Sonterra Health Center. She came in with severe spinal injuries and in a lot of pain and anxiety from her poor experience at a different skilled nursing facility. However, Sonterra Health Center showed her with truly compassionate care and provided it respectfully. She had one minor issue that was immediately addressed and corrected promptly and effectively. There were many people who really went out of their way to show kindness, caring, and consideration to my mother in her time of need and I really appreciate it. One stand out person was Sean Palacio who was patient, respectful, and went out of his way to make our experience smooth. Administration ensures a friendly upbeat atmosphere that the patients and family can feel. I would recommend this facility anyone who needs to ensure the comfort of their family. Thank you, Misha
A. Trevino
5
|
October 3, 2017
My mom was there for 2 years and received great care. I was happy with the nurses, CNA's and all the staff were very caring. They handled all special, requests we had with rapid response and a cheery attitude. My mom spent her last days there after an extended stay in the hospital and we were treated with a great deal of love and respect. My mom often told me it was the best place she could be at. Thanks for all the great service.
Ramos.I
5
|
September 10, 2016
Great faciluty! I highly recommend Sonterra!
Paula39
5
|
December 30, 2014
Everything there was great. I didn't really participate in that community. I pretty much stayed in my room. I was in a wheelchair during that time, so I was very dependent. And Sonterra was very accommodating to the needs that I had. They had Walmart outings, and they take them out for pizza. They have sit down exercises for people with wheelchairs. They had movies. I wasn't in the mood to be around people just yet, so I always ate in my room. I loved the staff; my nurses were great. I don't know a lot, but the lady who runs the activity would come and find something from the store and bring it back to me. From what I remember, the food was good. I would recommend this place to others.
Sand hammer
3
|
September 12, 2013
The aides, the therapy, & the RNs are really good; some LVNs are too, but not all. this place is terribly understaffed, working the employees to death, the food is cold, & most of the time the morning coffee is also. But worst, the doctor that was assigned to my mother is incompetent. She prescribed potassium, along with a no-salt diet for my mother, yet didn't bother checking her electrolytes via labwork, resulting in an extremely elevated potassium level & extremely low sodium, which was discovered when I took her to the ER, sick & in pain. Terrible experience & unacceptable. This facility is considered a skilled nursing facilty, but some of the staff have shown incompetence in wound dressing, & issues with my mother's biliary drain. The aides are good, sweet people & I have no complaint against them, in fact am grateful for them. I just wish they weren't so overworked. The place is clean & fairly new, so a very nice facility/ home.
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