The Heights On Valley Ranch

Debbie

Our experience with The Heights on Valley Ranch was very good. What we liked about them were the very responsive caretakers where if we would ask a question or bring up a concern, they responded very quickly to it. They had a very nice dining facility. Mom was having difficulty swallowing so if we weren't there, they had someone with her during meals to help her, and she responded very well to that. Initially, mom was in a two-person room, which was very tight and difficult to visit. There was only one chair in her section. It was her first day in the facility so they were kind of assessing what her needs were going to be. They wound up moving her to an observation room so she could be near the nurse's station and they keep a close eye on her. In that room, she was just the only one there with extra seating, which was very nice for the family. Her stay there was all covered by Medicare, but comparing it to other facilities, the pricing seemed to be appropriate. Their attention to detail was very good when they had to transport Mom to the hospital. After returning her from the hospital, they made sure that all of her papers made it with her so that the hospital knew who to contact. With Alzheimer's, that's very important. I was very, very pleased with all of their consideration and how they handled that.