Parkway Place

Kenneth

My mom moved into Parkway Place three weeks ago. It's safe. The people are extremely attentive and helpful. And the place is modern and clean. They have one and two-bedroom apartments with full kitchens. And then they have breakfast, lunch, and dinner. They have full amenities. And they have convenience stores. The staff was excellent. They're helpful and knowledgeable.

CookiesAndCream

My mother recently spent ~10 days in Care & Rehab after heart surgery, so this review is only about the skilled nursing wing. Her intake and care team was wonderful; I’m very demanding when it comes to my Mom and I will say they excel at their work. I’m not easily impressed with “pretty lobbies”; I want to see professional and effective medical facilities and care. I watched and evaluated their adherence to COVID and disease prevention protocols, the cleanliness of all parts of the facility, inspected the common spaces and any open storage or “staff only” rooms for fire and safety code compliance, checked for odors, and even observed how they were interacting with several “difficult” residents, who they were all treating with dignity and care. Any healthcare worker stays busy these days, but the staff always took time to check that Mom’s medications were correct not only with the hospital records, but also sat with me to ensure I understood and approved the complete list to ensure there were no mistakes. They made sure she had everything she needed, all was working and correct in her room, and that she was comfortable. She’s a picky eater, so they brought her special treats and extra things she liked throughout the day. She doesn’t want to ask for help and forgets to use her walker, so someone was always close by whenever she left her room (and they let me know when she WAS using her walker and cane as required). I came by every day and her room was always clean, she had fresh water/ice, snacks, and was happy about the day’s special activities and her personal care. They got her up and out of her room every day so she wouldn’t be completely isolated, and encouraged her to walk down the hall to “visit” the nurses’ station every shift in addition to her formal physical therapy. Her physical therapists, RN, social workers, CNAs, and other caretakers worked well as a team. Every day, a duty nurse would fill me in on Mom’s progress, updates on new appointments they obtained for her with our local doctors, and assisted me with ensuring all went smooth with insurance. A couple of days prior to release, her entire team met with us to discuss ongoing requirements for therapeutic exercises, physical limitations, and what to expect for a successful recovery at home. I was given a comprehensive summary of her stay and a list of follow up appointments she had in the coming months. This is a well-run, professional, clean and effective skilled nursing care site. As a bonus, it also has some inclusive resident activities, daily entertainment, and is thoughtfully designed with mini-libraries and common spaces, some “pretty” lounges and nice outdoor walking/seating areas.

Provider Response

MS

I visited Parkway Place. They offered activities, scheduled transportation, exercise and wellness program, woodworking shop, and a lot of different things. They had several different sized apartments, either a 1 or 2-bedroom apartment. I'm sure I saw a 1-bedroom, probably one of the smaller ones since it's just me. I told everyone I don't want a big place, and I'd like a very small microwave and a refrigerator, that's all. It's been several months, so I'm trying to remember specifics. The dining areas were very nice. Some of them had a formal dining room that was more upscale, and they said, "This is a place where you could invite your family to come and we'll be happy if you'd let us know. We'd have a meal for them." They had a separate room, too, that was a little quiet if you had a family that you wanted to celebrate something, so that was nice. I don't remember specifics about the staff, but there wasn't anyone that I was put off by or felt was rude in any way at all. They were all extremely nice, polite and very professional and obviously knew their job well and were ready to answer any questions. It was an open-arms type, "Please, if you come live here, we'll make sure you'll enjoy it." It seemed very clean. Immediately when you walk in a place, you could tell it's clean and they care, that it's sanitized and everything.

Provider Response

Frequent visitor in Memory Care

I am the friend of a Memory Care Resident. I used to work in Senior Care and Housing in Houston and also was an Advisor with A Place for Mom. The Memory Care Unit is under the direction of Miss Olivia who does a wonderful job and manages a caring group of professionals. Each resident is treated with care and respect, family and friend are welcomed, meals are good and entertainment perfect for the residents. I very much recommend that you put your trust in this facility.

Linda378034

Parkway Place was absolutely beautiful, and I could live there very easily, but I thought they're high priced. They offer 2 meals a day, and you get to choose which 2 you want.

Elizabeth P

My father-in-law has been in Parkway Place for 2-1/2 weeks now. We found them very helpful. It's a beautiful place. The meals, the space and the care are good. We're very happy. The staff has been very helpful and taking very good care of him. The residents seem nice. They have independent living, assisted living, memory care and skilled nursing. They have a lot of activities everyday. They have a dining room, outdoor space, a beauty parlor, and various groups that go on during the week.