Lake Point Assisted Living & Memory Care

Terry

Lake Point Assisted Living & Memory Care was a beautiful facility. It's like a farmhouse with different rooms for family members. My mother-in-law was septic twice and almost died once while she was in their care. She was dirty when she got to the emergency room after she went septic the last time because they had not been cleaning her well. They were negligent in their medical care for her. She had fallen a month before she went to the hospital and had staples in the back of her head. After a month, they still had not been removed. Her room was nice, but there were two or three times that we went in that it smelled like a sewer. They were not diligent in keeping it clean. This may not be the experience of everybody that was there, but this was our experience. For me, it doesn't matter how pretty it is, how good the food is, or how nice the dining room is, if they're medically negligent, that overrides everything.

Phillip

Lake Point Assisted Living & Memory Care were very helpful. I just had an issue over when we were needing some nursing help with my wife. We couldn't get a hold of anybody to come see her. So, we ended up in the emergency room. I understand it was the holiday weekend, but that's just the way they handle things on a holiday. Overall, the staff was very attentive. I just wish we would have had an RN at night with her. She had Lewy body dementia, but they made sure they were up during the day. They had somebody come in on the weekends to do painting, planting flowers, or singing songs. The food was very good. My wife ate it, so there were no issues with it. It was served in a timely manner on schedule. If they needed to do something extra, they would do that, like a milkshake late at night or provide a peanut butter jelly sandwich at night. They kept the rooms clean and all that, but there were some issues with bugs. I was paying a premium price, and with the issues at night and things like that, I think they could have done a better job.

Tonya

My mom has moved into Lake Point Assisted Living & Memory Care in Denison. It's great; they've got just 16 residents, so it's not overcrowded. They've got their chef, and they have round-the -clock care; it's nice. She's been taken good care of. It's like a little apartment; it's a little assisted living apartment is what it looks like. We had to bring all the furniture, it was just a blank room. So, we brought all of her furniture and made it homey for her. Maintenance and upkeep are excellent. The staff is just really good with the people. They seem to care a lot, and they take really good care of her. The dining area is great. There are only 16 people, so it's just two tables full of people. They've got a nice bar in the kitchen areas. You can see that it's nice and clean; it's just overall a nice place to eat. They have great activities. My mom plays the piano; they have one and they let her go out there and play quite a bit. Then they have an area for the TV, and they have an area that they can sit and do whatever it is that they want to do - if they want to color or paint their nails, or whatever. They have a garden that they grow in this summer. It grows vegetables, and they take turns tending to it. They have a barbeque area where they have barbecues, hamburgers, and stuff. They have a front porch area that's got a bunch of rocking chairs on it, and they go out there and watch people go by. It's very expensive, but it's good.

Provider Response

Karen

My husband is in Lake Point Assisted Living & Memory Care. It's new and they remodeled it. The staff is pretty good and knowledgeable. Care is just minimal. He has three meals a day, and he can eat in his room or eat in the dining room either way. There's a resident that is across the hall from him and he seems to be belligerent and dangerous because he wanders and he doesn't know exactly where he's at. He's pretty demented and he just wanders. He has a single room and there's no bathroom. He has to walk about 20 feet and he shares a bathroom with two others. He's on one wing that has four rooms, two on each side, and then there's a bathroom in the middle, but the bathroom and everything have all been remodeled. It's a walk-in shower, but it's shared for four people. I think that most of their patients are pretty far gone. Whenever I go to visit, at least four or five women are sitting out in this huge room by the TV or in there by the dining room. They're all in geri chairs. They're like leaned back. They sent me a picture one day of them playing bingo, so that was nice. They got him out and playing bingo. They have some activities, but I've never seen anybody go out because it's a locked facility. It's secured. I think there are about seven or eight ladies and four or five men. It's only a 16-bed, but I've never seen more than like 10 or 12 residents there. They have three staff in the morning, three in the afternoon, and then they have two at nighttime. There's been a couple of times when I was with my husband up there and they had a couple of new ladies that had come from another facility. They had come up and they were like arguing. They were argumentative and my husband seemed a little afraid of them. I was a little concerned, but I didn't say anything. I liked the regular staff that was there. The new lady was asked to do something like, "Can you go and pick up this patient's tray?" or go check on this lady, she needs to have her depends changed. The staff member just blatantly said, "No, I'm doing my job and that's it and you're not going to tell me what to do." She looked at me and then she sort of shrugged her shoulders. The other lady went off and my husband was sitting there, too. He said they're not that good. I don't know what that meant, but I was a little concerned. I've been back there a couple of times in the evening just to drop off medicine for him, and they weren't there. The food is good. When I go there to visit him, they always feed me. They said I could stay in his room with the door shut because they were on Covid. They brought us some stew that they had made. They're always making fresh food in the kitchen. It isn't a lot, but it's adequate and it's fresh and healthy. I don't see them doing many activities. There are two guys that seem to have been there a long time, one uses a walker and one uses a cane and they seem pretty good. Other than that, I've never seen any of the ladies that are there do anything but sit in the geriatric chairs. They don't converse. They're just pretty far demented or they're like nursing home patients. There's nothing there. It started where they were going to charge me $5000 a month and I said I can't afford that. Then the lady who does the admissions said, "We got him to drop down to $4200," so I gave them $4200 the first month. I got a bill this month and it was $3650, so I didn't question it. So, it went down from $5000 to $3650, that's a hefty amount, but that's an awful lot of money. He has a room and he's on hospice, too, so they provided the bed. All I had to do is bring a dresser and a couple of nightstands and his clothes.

Provider Response

Mrs. Arthur

Maria and all of Lakepoint’s staff have been extremely helpful in my father-in-laws transition to this beautiful facility. They have been nothing but caring, loving and professional in every aspect of memory care with my loved one, Art. The care center is spotless, the activities are on point and my family has become a bigger family with all of the staff and other guests. I wouldn’t have him anywhere else.

Provider Response