Pecan Point Assisted Living & Memory Care

DAB2

Do NOT put your loved ones (LO) here in Pecan Point (PP). Poorly run. My LO vacated building 2 months ago and STILL has not received refund check ("float"). They wanted to move my LO from Assisted Living (AL) to Memory Care (MC) on Day 7. And wanted it done in the next 3 to 6 days. I had just moved my LO in there, and they wanted to move him again. They never replied as to whether they would have their maintenance man move him for free. Same maintenance man "reminded" me and the movers not to remove the microwave and small fridge. DUH on move-out day. Just because they had someone do that before supposedly does NOT make us thieves as well. NOTE: PP charges extra for everything, $7 here, $250 there. Plus the move from AL to MC seemed like punishment (especially from my LO's point of view), moving my LO from the 40-person residence with a piano, eating with those 40 people, sharing a patio area with those 40 people, to the MC side with its 4 people and eating with them and having its own patio, plus no piano. By Day 9, PP Nurse stated they would reconsider MC again on my LO's Day 30 there. But my LO moved out before that because more was going on. On Day 9 they were not using special BP machine at all, since Day 1, required by heart doc to have 3 BP readings a day, transmitted by special BP machine. I told both PP Nurse and PP Admin of this at a "closing" meeting. I sent at least 3 reminders of this via PP Nurse email. Still they could not do what they stated they would (on many levels). On Day 10, a Friday, at 4:39 p.m., they were down to ONE heart pill, calling me to travel 49 miles to the pharmacy, when they were 2.9 miles from same pharmacy. The caller tried to guilt me into this, saying, "You don't want your loved one to run out of heart pills, now do you?" HOW DARE SHE SAY THAT. PP was in charge of meds mgmt. They failed to count my LO's pills over the first 10 days there? PP caused the problem. PP should have hired a courier to go pick up the pills they were so cavalier about. And heart pills are to be taken AT THE SAME TIME EACH DAY. PP should have sent the PR person to pick up the pills. On top of the heart meds, PP had ordered 2 other prescriptions as well. PP FAILED TO DO ITS JOB and was playing mind games with me. Shame on them. They have in-house communication problems (ask PR lady and PP's Nurse, who seem to have a history of this). They have a PP Nurse email address that does not always answer emails (PP Admin suggested calling instead). While nice people do work there, PP's procedures (or lack thereof) are lacking. Laundry lost one set of navy sheets for my LO's full bed, which I never found, had to repurchase. Imagine doing that every month. SMH. One day my LO looked like he had been dressed from the Lost & Found bin (at best, a laundry mix-up; at worst? I don't want to go there). DO NOT PUT YOUR LOVED ONES in this Pecan Point facility. I'm reporting them to the various authorities (See 40 TAC Sec. 92.11). Now my LO is in a wonderful place, where they go beyond just what they say they will do. My LO has acclimated well, and I can breathe a sigh of relief that he is in good hands now. The added stress that PP placed on me was not what I expected from a place that was supposed to relieve me of my meds management duties and those 3 BP readings a day, while I have my own full-time job to attend to as well. Thankfully PP is no longer in our lives. With the exception of my emails to remind them to SEND THE REFUND CHECK ALREADY.

Provider Response

Margaret

Pecan Point Assisted Living and Memory Care was a very nice place. They have lots of activities, which I've seen going on when I was there, and there's a lot of involvement. I know my mother would be interested in it. The rooms were spacious. Their price was comparable. The social worker I visited with and all the staff I met there were very friendly. They have an onsite culinary chef (who was also a dietitian), and if you don't like what's on the menu, they'll make anything you want. That's a plus. They have an enclosed courtyard that was beautiful as well.

Provider Response

HP

My parents-in-law are in Pecan Point. They're in assisted living, but they're going to be moved pretty soon to the memory care facility. It's a nice place overall. Their room is nice and clean. It's a two-bedroom with a kitchen. The staff is nice, but their people are quitting and they're getting new people, so once you talk to someone about what the care that you need, the next day you go there it's not done because there's a different girl. The staff turnover is way too much. The food is not very good, but the dining area is nice and clean and looks like a little restaurant. They have an outside patio, which is nice and clean and has a lot of flowers. They have an activities director. My mother-in-law had to go to the hospital across the street and their staff brought her over there.

Carla

Pecan Point was a very nice place and very clean. They were very welcoming and did a very nice job of giving us the tour. For my mother to be able to go into assisted living, she'll have to sign everything that she owns over to the state, so she said no. They allow pets, which was important for my mother. They also had scheduled activities that weren't required but available for the residents to attend. They had a nice dining facility, social area, and courtyard. They said that if my mother wanted to have this or that done, they'll be happy to do it for her.

Don

We liked the layout of Pecan Point and the open areas for camaraderie. It was very clean. Everybody seemed to be upbeat. It was a nice place. They had a little sunroom that they could garden there. They had a snack counter where anytime during the day they could go in and get snacks. They had a lot of puzzles and a reading room. They provide three meals a day and had local transportation. The staff was great. We had a lot of questions, and they were pretty thorough and very forthcoming in answering all questions.

CLH444737

I have both male friends and female friends living at Pecan Point who are all very happy with where they are. The rooms are small and clean. It appears to be a very happy place.