Park Manor of Conroe

Mark8

My mother-in-law is at Park Manor of Conroe for rehab. The walkthrough is nice. The facility is decent. The employees and staff are excellent. They're very kind. The food is not good, and sometimes they don't quite answer the buzzer in time. My mother-in-law has to use the bathroom, and she goes on by herself. They're bathing her every other day, which is fine. Any time that she has an accident, I'd like for her to be bathed, but sometimes they don't bathe her.

hollysmithhock

the facility is easily located near interstate 45, its clean and well kept inside. there are no odors. my dad was released for rehabiltation after having a stroke. while visiting every day for 4 days in a row, i witnessed no acitivites going on, im unsure what the community has to offer residents. what i can say is the staff is terrible. i spoke to muiltiple staff members over the days i was there. not one person was kind and helpful. and i was shocked when a kitchen staff member corrected me for leaving the food tray in the wrong place. i was appalled when i overheard a staff member tell an elderly person to go get their walker. i was beside myself when my dad was yelled at for asking for a pull cord for his bed light so he could turn it off. i spoke to a manger yesterday again about the light, and i hope soon its repaired. i would not recommend this place. i cant believe people are allowed to work and speak and interact with elderly & disabled residents. all staff i interacted with were very low grade people. i hope this review is helpful & read by family before they choose this facility for their loved ones.

Cadorette2

The staff at Park Manor Conroe was so attentive, caring and patient with my Dad. They really went out of their way to make him comfortable and also treated us so well. They genuinely cared about him. My family and I highly recommend Park Manor. We were blown away at the level of care they gave my Dad.

Amy Jane b

This place is the worst facility I have ever seen. My grandmother was not bathed or changed for hours on end. When we went to visit they did not even check our id, and just let us in to wonder the halls and find her our self. She was left in a chair while having a seizure or stroke until my aunt came to visit and check on her, my grandmother's room mate was hysterical as my grandmother was slumped over in a wheelchair for hours having a seizure or stroke.

lmay

I very rarely give reviews but our experience at Park Manor was just so unbelievable I felt I had to share so that maybe I can help prevent another family from going through what we did. My mother needed a place to be rehabilitated from a 6 week hospital stay. Our insurance gave us 2 choices Park Manor and 1 other. The other place did not have the staff to accommodate my mom so we went with Park Manor. Our first impression was great. The admission process was quick and all the administrative staff was very helpful and they seemed to have everything covered. The real trouble started about 2 days after she had been there. There were so many issues involving the nursing staff but I will just list the ones I felt were the most neglectful and down right dangerous for times sake. First, my mom is on continuous oxygen at home and there. One morning the staff brought my mom to have a shower. They hooked her up to a tank of oxygen to transport her. When they got back to her room they unhooked her from the tank and somehow forgot to hook her back up to the wall concentrator in her room. It took them about 30 mins and allowed my moms O2 levels to drop to 83% before they realized what the issues was. I am not a healthcare professional but I would think that would be one of the first things I would check. When I asked the nurse about it when I got there later that day she acted like it was no big deal, when in fact it is a huge deal! Next issue, I texted my mom one night about midnight just to check on her. She said she had just pressed her call light asking for them to change her diaper. I thought nothing of it. I was about to go back to bed so I texted her 45 mins later and asked how she was and she said they still had not come in. To me that is unacceptable. I mean what would happen if my mom was having a medical issue? 45 mins is a long time. So I called the front desk and asked them to check on her. Of course they came right in and changed her. But later that night she needed to be changed again. She pressed the call light and they came in but when she told them she had soiled her diaper they said they change everyone’s briefs at 4 am and they would come back later and do it. This was about 2:30 am. So they let my mom sit in her feces for that long. I really feel they did that out of retaliation for her calling me earlier in the night. Unacceptable. Next, While my mom was there she had a PEG tube in her stomach for feedings. One time the night nurse told me very nonchalantly that the day nurse had forgot to feed mom that morning….. The last and final straw. My mom has lung issues. She does breathing treatments every 4 hours at home and was supposed to be getting them there as well. One night about 9pm the nurse tells my mom they are out of Albuterol, the main medication that is used in her breathing treatments. Apparently when she had her last treatment at 5 that evening the nurse took the last vial and didn’t inform anyone it was the last. The pharmacy they use is an offsite pharmacy so they were not sure when they would get any more. In my opinion so many things are wrong with this situation. Number one how does a medical facility run out of a medication that is prescribed to a patient and no one notices? If my mom does not have these treatments she has a very difficult time breathing. And also why was no one informed that this had occurred? When I spoke with the manager the next day they had no idea about it. My mom eventually called my sister who had some Albuterol at her house so my sister had to come up there at 3 am to give my mom a breathing treatment herself and that was almost 6 hours late! After how this situation was handled we decided it was more dangerous for her to be there than helpful and we took her out earlier than expected. It really was unfortunate because the one thing that was amazing there was the physical and speech therapy that she was receiving but we just couldn’t risk anything else happening that might cause her more harm. When we spoke with management they were all apologetic and really was trying to accommodate us so that mom would stay. But by this time my mother was almost in tears thinking of spending another night alone there. It was all a little to late. It is so hard to allow other people to take care of your family members. But you trust that they will treat their patients like they were their own mothers. That is for sure not the experience we had there. Just take our word from it. Keep your loved ones away from this place. It’s a joke.

Elizabeth

My husband was a resident of Park Manor for 2 years and 1 month. He passed away on January 31st 2019. I was very happy with the place and so was he. They were kind and caring people, and if I were still in Texas that's where I would want to be. They were wonderful. The food was fine, any facility, everybody has their own little personal preferences, but it was fine. My husband had no problem with it. They had an activities director and she was very good. They always had things for the residents to do, they had outings, they would go out. I liked it, I thought it was a good layout. It was very pretty outside when you drive-up, you'll just have a good feeling.