West Bay Care and Rehabilitation Center

Maya Pauley

My mom was there for 4 weeks . She was in very bad shape when she got there. Even though my mother doesn't understand or speak any English, nurses and all the stuff were more than nice and understanding towards her. Care they provided for her was outstanding. I felt 100% safe that much mom was in safest possible institution. I would highly recommended to my family and friends.

cdr

This facility is a joke. The nurses are overworked. The nurses all have low moral. Pre scribed medications are often late or forgotten. Forbidden food Iitems are routinely fed to individuals.meds are not ordered in atimely manner cauding out of stocks. Laundry routinely loses clothes. Call lights can take upwards of an hour to answer. They have nice brochures and are well rehearsed upon entry. All down hill

ashlyn04

Our dad has Alzheimer's and was in here for a few months. On visits we noticed he would be unbathed and in the same outfit for days. We complained to staff that he had infected bedsores repeatedly and without any action by them. We ended up having to care for his sores ourselves as well as bathe him and groom him ourselves. Despite their courtyard, he was never taken outside. He was not taken to any activities. He was made to sit in a wheelchair all day and at times sleep in it instead of ...

unhappy3

We had a loved one at this facility for approx. 2 weeks on the dementia care unit and under circumstances would we recommend this facility to anyone looking for this type of care. The patient to staff ratio is terrible, there were far too few staff members and the staff that were there were stressed and overworked, sometimes to the point of rudeness to us and our loved one. The communication we received, about the medication our loved one was (or wasn't) receiving was poor at best. We could neve...