New Albany Rehabilitation Center, Skilled Nursing & Assisted Living

Ruby718746

New Albany Gardens was very clean. Some of the staff members were not so friendly, but other than that, it was really good. The pricing was reasonable, but it's not too homey as it gives you more of a clinical feeling.

Amanda Jackson

I am a friend of a patient and they are fantastic at New Albany. Very caring and the activities department is very attentive and great with requests. The bistro menu is very good and I feel comfortable with the staff.

Sally Fields

Commenting on assisted living. Things are going down hill here. Was better a few years ago, but within the last 6 months has gotten worse. Two excellent nurses quit in frustration. A few good employees hold this place together. Fairly new administrator who seems nice but does not follow through. Does not seem to have much experience. Cleaning is an issue. Currently the person doing housekeeping does very little when she cleans the room. No one inspects her work. . Aids and nurses overworked. . Since the 2 nurses left, there seems to be no real checks and balances on how and what is done. Management seems more concerned about money than residents care... See individual residents suffer as a consequence..

Concerned CitizenNIAZP

I am living at New Albany in assisted living to get my husband's VA benefits. There aren't any activities. They clean the room, and I go down for the meal, but I do most everything else myself. My husband's deceased, and I can't live on my own, I know that, but there's got to be other places for assisted living that's not as bad as this. It's just got worse as time went by. There's nothing to do here that stimulates my mind, but I am forced to stay in assisted living to get my benefits. They also have an Alzheimer's/dementia unit, and when I came here, there were other people that could play card games. Right across me, there's a woman that has dementia who can't play anything. When I first moved, we had at least 15-20 people we could do things with. At this point, I don't even think we have four people to play cards with out of 36 rooms. I help the person next door to me by bringing her down to get meals because she forgets how to get down there. The qualifications are that you should be able to function by yourself, go down to meals, get dressed, and do activities. I want to leave. Management is non-existent, but there's a new administrator. We had a bus that we could take to go to restaurants, shopping, and doctors' appointments, but all of a sudden, the bus no longer runs. We keep asking if we're getting a new one; it's been six months. We're supposed to have an award-winning chef, but we don't. The food is served cold, you can barely cut through some of the meat, and they run out of food and desserts. I don't know how they get away with that. They have a monthly meeting where you explain all this and they take notes, but nothing gets done. It's a poorly run business. The aides are asked to do too much, and they don't stay. I have been trying to see my doctor because my throat and mouth are burning, and I have told the nurses who supposedly let the doctor know. Then they started me on cod liver oil that's so thick, that when you swallow it, I throw up from it. Last Monday, I went to urgent care. I'm paying for it but not getting the care.

Sara904

I had to come for rehab after knee replacement surgery. Sure the place is nice and new looking but all they cared about was milking my insurance. A guy visited me at the hospital before I came to tell me about the place. He wore an obscene amount of cologne and was very much an insincere salesman. I was really put off by him but I was desperate to get into the facility because it was close to my aging parents. I was feeling a lot better after a week and a half but admissions kept aggressively pushing me to stay longer. They didnt care about my well being just getting as much as they could from my insurance. This place is all about the money.

Caring Daughter-in-law8

My father was in the rehabilitation center at New Albany Gardens for six weeks. The staff was very good. There were two gentlemen that would take him for therapy that my father really liked. They were so thoughtful and kind to him. My father did not eat in the dining room as the food was always brought to his room, but he liked the food and said it was good. The apartments at the assisted living were very pleasant. They had an activities sheet and a bus that would take them shopping on various days of the month. My father’s stay was very pleasant. He was happy and would go back again if he had to. I felt that I was fortunate to have my father have a positive experience with care there.

Carol85251650

My mom-in-law is at New Albany Gardens and Care Center just last February. It's an excellent facility and very clean. The people take great care of her and she likes everyone there. They keep us informed on what's going on. She also likes the food. She said she had extra smaller portions because the food was too much for her, but she said the food was very good. She had a private room with a little bedroom, bathroom, walk-in closet, and a little sitting area with couch and TV. She doesn’t feel like the facility is an institution. She likes all the activities and the outings. She played bingo. She is in a knitting club and a cooking class. They bring in entertainment and she enjoyed the piano playing and the singers. They also have a movie night.

Caring81664150

My dad stayed at New Albany Gardens & Care Center for about a month. The staff was very friendly and very helpful. When they didn't know the answer, they found a person who did. My dad took all of his meals in his room, and we were free to eat there if we wanted to. The only thing my dad complained about was the schedule. There really wasn't any set time. He had therapy sessions, they all came. The only complaint was he never knew when they were coming. My sister toured a bunch of them, and she liked it because it was nice and clean, and the people were friendly and helpful.

Teresa29

My father is in the New Albany Care Center. The staff is wonderful and friendly. They go out of their way to make sure that everything is comfortable and clean. The rooms are absolutely incredible. They separate the bedroom, the living area, and the bathroom. I have not eaten there, but every time I go there and he is having lunch or dinner, I see there is a nice variety and very well balanced food. They have activities like bingo, and he goes to church there. My father is in better health now than he has been in three years, and I am very pleased.