Heritage Crossing

Carey

I toured Heritage Crossing. It's going to fit my needs very well for my mother. The rooms were nice. The pricing was fair from what I'm seeing with the market. I liked it because there were more individual residents versus couples, which made it easier for my mother. In the lobby, everything is very welcoming. I like that they have very nice gathering areas all through the facility, so family and friends can always go off into a private area with beautiful furniture or fireplaces. They have a theater room. The activities that they have are fabulous. I met the chef. The restaurant looks wonderful. There's enough to pick some off the menu without being too much. I did look at the menu. It looks like a bistro-type menu. It was very nice, chicken waffles and that kind of stuff. I think the chef makes maybe one special for the night. Then you have a couple of other choices if you want. They had a trick-or-treat there yesterday from the kids' school. Kids in the area could come through. The residents made Halloween hats and cast and costumes and we're excited to have the kids there. I was impressed, like sitting in the lobby while I was waiting to talk to the medical director about my mother's situation. The housekeeper team, they're joking around with the managers. I love that. I just thought that they all seemed to enjoy each other's company.

Provider Response

Ruth87

My aunt has moved into Heritage Crossing. The staff there seems to genuinely care about the quality of life for their clients. They seem genuinely concerned about what my aunt's specific interests are. My aunt has been there and I'm in another state, but they talk to my sister and my mom about what my aunt would like to do. My aunt likes to arrange flowers, so they said that they could maybe go to Hobby Lobby and get some flowers for her to arrange. There's a lot of sunlight in their common areas, and several different seating areas so that people can gather in groups. It's bright, sunny, and very inviting. They're the cleanest and most well cared for facility we visited. A couple of places that we looked at were not so nice, but I think Heritage Crossing is of excellent value.

Provider Response

Marnigirl7

The facilities are phenomenal… clean ..uplifting and bright! The staff was friendly and caring. The rooms are well thought out As well as the sitting areas throughout the facility. Morgan who gave us our tour was so personable and answer our questions so professionally as well as Kimberly. I would live in this facility which made our decision so much easier to choose for our loved one.

Amy

We picked Heritage Crossing because my sister and I did some research and this facility just seems like it would fit my mom's needs. The people were very helpful. The last place that she was in was going to charge my mom for an entire month's stay, but Heritage Crossing said that they would take care of it for us, so that was big. The people here are very friendly. So far, we're very pleased. We're able to go visit my mom outside for now while the weather is warm enough, and they're very cooperative about that. They're supposedly using all the measures possible to protect against the COVID-19 virus. She says that the food is good. So far, they have activities two days a week. My mom has been enjoying them and it got to a point where she's interested in the activities.