Pacifica Senior Living Heritage Hills

Jessica

We have been extremely pleased with our experience with the staff and their care for my mother during her stay. Management and facility staff have been very helpful and accommodating, and communicate frequently with our family regarding my mother's care. The community itself is well kept, clean and has a variety of activities/events to engage each resident. Overall, there is a family-like feel at Heritage Hills and it has been a great place for my mother to call home.

Albert P

It is very nice living here, they are very welcoming and helpful.

Barbara

I have been here for about a month. And I feel very much at home here. I find the staff more than 10****. And I have enjoyed their caring for others.

Cros

Since my wife and I moved here 4/1/2021 we have nothing but the best of care and professional courtesies extended to us. At every level here in Hendersonville, they are nothing but great people helpful and willing to go the extra mile for you as a member of the community. The maintenance crew is top notch, if you have an issue they are there to get it corrected. The staff makes themselves available and are willing to answers questions you may have. Always on top of the pulse of the community and there for us. I have recommended this facility to many of my friends looking for a place to live. This community is lead by very good people who care about the members of the community

Dick

We have been official residents of Heritage Hills for only 3 weeks, but have been experiencing their wonderful service and over-the-top advice and friendship for the past 4 months. The staff at all levels is very responsive and caring when dealing with our needs, concerns and questions as we move into this new stage in our lives. The residents we have met have been extremely friendly, while also giving us "room" to move into our new home in our own way. Having individual homes like we do here with all maintenance, utilities, and TV service provided... plus a delicious meal each day in a comfortable dining venue-- well, it brings us joy and hopes for our future at Heritage Hills.

Lindsay

My grandmother is doing great at Pacifica Senior Living Heritage Hills. We found her a great home. I'm really happy about it, and she loves it there. I haven't actually talked to her one-on-one just yet because I have just been working overtime if not full-time throughout the week. I keep in touch with a few people that work there, and they're like, "She's loving the food," and they send me pictures of her, too. I visited her out of a window last week, and she seems really happy about everything. They keep wonderful communication, and they're there every step of the way. It's really beautiful there. My grandmother has just moved in there two weeks ago, so I don't know what activities she has been a part of just yet. She is still basically in quarantine, but I know she can walk around the halls and have her meals. They have a lot of nice activities, too. So far, from what I understand, they still have not had one single Covid case and I think that's just because they're really extra careful, and all the staff that work there, being aware of the situation, are doing their best to not get it. I also like how much they really want to get to know the residents as far as what their likes are and what their preferences are.

Kirby

We've been twice to Pacifica Senior Living Heritage Hills. We're moving in. We liked the setup, we liked the fact that all of the units were independent homes with yards and a garage. We liked the fact that there was no entrance fee, no upfront fee that needed to be paid, so it's virtually like a lease option, or a rental, and that fits our financial situation much better. We liked the people that we met there, they were all really, really nice, and met some of the tenants, and they really enjoyed it, and we liked some of the amenities. They pay for all of your utilities except the internet, and they provide a substantial meal every day. They have activities, a craft house, a woodworking house, a place you can exercise, all of the things that we were looking for.

Robin

The services are good. The food varies from good to fail. I think you try hard—it must be difficult.

Baxter

Our local manager and staff are great and take good care of us.

B.K.

Moved here from Florida, and I'm so happy I picked Heritage Hills. Love my new home!

Jennifer

I'm so happy my grandmother lives at Heritage Hills. They have been so good to her. Thank you so much! Awesome!

Paul

Dad passed away but lived at Heritage Hills for years. The staff took such good care of us while we were in town. Dad liked it here and I can see why.

Steve & Burma

Great neighborhood! Friendly staff and residents who are caring and very helpful. Access to clubhouse, dining room and activities is very easy. There are many activities, get-togethers, and road trips each month. There is a very nice walking trail and pets are welcomed and known by name by the staff and neighbors. Great chef! Delicious meals!

Paula

Pacifica Senior Living Heritage Hills was very nice. The staff was very helpful and very good at their job. The home there was very nice, but they didn't have all the levels of care. The dining area was very nice. They have a pool and exercise classes, and it's in a very nice location.

BilllW

Excellent facility, independent living suits me well. Food (one meal per day) is very good and a nice variety. People are friendly and welcoming. I attend meetings (Bible Study, Computer Club, singing group, and excursions). Homes are clean and tidy (maintained by cleaning by staff every two weeks). Entertainment is provided weekly, and is enjoyable. Overall, I am very pleased with my living at Heritage Hills.

priyam

My mother lived here for a handful of years. Right after Christmas she fell in one of the bathrooms. The emergency button did not work. So she had to crawl to her bedroom with a broken leg to get to her cell phone. I contacted the ED and he did some testing and told us that everything worked fine. My brother went to the house and proved that one of the buttons did not work. We have requested several times to have documentation around testing and maintenance and no one has provided us with this information. I have reached out to the Corporate office as well, I talked to one person there and have never heard back. Other residents of this property have also had issues with the emergency response system. Do not live here. It is not safe and the people running the property do not care about the residents.

nanndan

We've been here 2 months and love it! The people who work here are the best and most helpful in anything that come about. The individual cottages are so comfortable and roomy. Santa even found our cottage this week and what a surprise. Would highly recommend this community to anyone who's looking to downsize.

JanJJ

I like the separate houses with garages, the close proximity of hospitals, doctors, airport and cultural opportunities. The staff is very capable and caring. We love it here!

Helen

I thought Pacifica Senior Living Heritage Hills was very well maintained, and the community was very quiet. They seemed to have staff who organized activities for them, which impressed me. A couple of the residential units had been turned over, one to stained glass making, and another to woodworking, which I thought was very generous of them rather than renting those units. There was a meal plan option for dinners, but I was not impressed with their dining room. The woman who took me around was very informative and very friendly. I saw a stand-alone unit with two bedrooms, two baths, a small kitchen, dining room, and living room. Some of the units also had decks on the back and some had access to their own gardens; it depends on where the room is located and what people before have done to each unit.

Sten

In Pacifica Senior Living, we were very pleased with everything there. In fact, I think it is my wife's No. 1 preference. However, they didn't have assisted living, which was a major drawback. Otherwise, everything was nice. They had a central clubhouse with an activity room, library, computer room, and excellent dining hall. We were served outstanding dinner there. We want to be in a separate home, and they did have homes there, so that was very positive.

Beth37

Heritage Hills has a beautiful location. The people seemed to be a little younger than those in the other facility I visited. They take residents to concerts and plays in the area. They only offered one meal a day which was the evening meal. The dining room was very attractive. They were very nice to me. The cottages were beautifully appointed.

Bernardino2

I have only been in Heritage Hills for six days. I chose this facility because of the people and their friendliness. Also they allowed me to bring my dog. I got a free-standing cottage, which has a one bedroom and a bathroom. They're all recently painted. I've also got my own drive-in garage with a door closer and a laundry room with washer and driver. It's pretty neat. The staff is excellent. They are caring people and overseeing me and my well-being. If I have a need, I can call them and they would come and help me with it. They also care for my dog as much as I do.

Geraldine6

My husband and I move in to Heritage Hills and everything is fine. They have a lot to offer. They go to the apple festival. They go to waterfalls. They take trips and they go to theaters. We have one meal a day and the food is very good. We have an individual home and it is nice. We have two bedrooms, two bathrooms, a living room, a kitchen with dining area, a full size garage, a sunroom and a deck and a little backyard. The staff is so kind and helpful. They never deny us of anything that we ask. They even allow our dog to live with us.

Lydia4

Heritage Hills seemed good in the sense that the people in the facility seemed to be as active as possible. The staff seemed fine. We saw several activities, but I don't remember what they were.