The Riverside

jacquie12

I was sent to The Riverside for rehab after a fall. The PT and OT were high quality. HOWEVER, I have little else to recommend the place. It is understaffed and can take an hour to get assistance using the bathroom. The food is awful and usually arrives cold. For laundry, the labelling was amateurish, no one keeps track of laundry pick-ups (a week went by without a pick-up and many of us ran out of clothes) and drop-offs. Some of my laundry never came back and I have yet to be re-imbursed. This i...

Provider Response

uptheriver

The PT staff and gym are excellent. Food is generally passable, but often inedible, and most often cold. Aides are overworked due to understaffing. People lay around for hours in wet diapers waiting for help. Riverside billed my insurance with diagnostic codes that had nothing to do with my condition. I'm confident they related to a roommate. The mice are a real problem. Wifi not available in all rooms. The rooms are dark, but clean. I would never recommend this place, nor would I ever go...

Provider Response

Umass10

don't send your loved one here, avoid this place- it ignored my mom and she eventually developed an infection and died

Provider Response

Stephen

My sister is at The Riverside, and so far, so good. She's in a private room, and it's very clean. I saw gathering rooms. I was impressed with the cleanliness of the facility. I have no problems with it.

Bob

I'm satisfied with the care at The Riverside. My wife's room is OK. She has another woman in there who is about her age. Overall, I think it is really good for my wife to be there. There are quite a bit of entertainment. She doesn't take part in it, but they tell what is available at 2:30 p.m. upstairs, which is what they call the penthouse. They get her out in the morning, and they bring her to breakfast in the dining room. They come and get her for occupational therapy. Half an hour after lunc...

WMarx

I wish you could give zero stars!!! We just had to remove my father from the facility only 3 days in, he was told he needed 20 days. The treatment and lack thereof by the staff was horrendous in nature. My dad who has severe COPD and is oxygen dependent, was first put in a room with the ceiling literally water stained and plaster falling from it. After several complaints went ignored, he was finally moved to another room. Once he was in the new room the staff disappeared. He needs assistance get...