The New Homestead Retirement Residence

samantha0123

Ill start of by saying the neighborhood is wondeful. I travel to new york once sometimes twice a year to visit my aunt. The facility is well maintained. Very home like environment. The aids and med techs are very respectful, professional and helpful. The Administrator changed from my last visit but he seems to be a good fit. Always walks around during meal times, talking to residents, making sure they get what they ask for. Im very fond of the front desk, very welcoming staff. Overall very good place, and most importantly quality of care is good.

Steph glenn

My mother is at the New Homestead, the place is beautiful and is a home like environment!!! It was redone recently and well maintained. Everyone is so nice to my mother, and whenever I visit they are very welcoming. My mother told me that she loves the food, and there is always different options during meal times. MY mother needs help with showering and getting dressed, the staff at the homestead work around her schedule that whenever she is ready to shower they are there to help her. All staff at the homestead are amazing!! they are patient, and respectful to my mother!! I've seen plenty a time how the staff handled certain situations that came up, they dealt with it in a real caring and professional way. They also have very responsible med techs who take care of my mothers medications, I feel very good about it. They have excellent recreation activities, my mother is always busy, even when I call her she asks me to call her back because they either have some kind of entertainment, or game etc!! The management team is amazing, they work with us together, they encourage us to ask for whatever we need, and they make sure to take care of it immediately! They have a wonderful administrator and case manager! I was very impressed that the administrator is in the dining room during all meals, he walks around and makes sure everyone has what they want, and chats with all the residence. The operator is also very involved, he was the one that gave us the tour of the facility, he kept his word as to our agreements, and was very upfront about everything. Overall its a very pleasant, warm facility, in a great location, very affordable!! I recommend it to anyone looking for a facility for their loved ones!!

Hema

I most say how impressed I was when I first walked in. The place looked clean, and smelled good. unlike other facilities that have a urine smell. The residence all looked well taken care off. My cousin looked great and told me how happy she is there!

June La

While my father was in the hospital for two months, I paid for his room at The New Homestead. During this time, every time I stopped by his room to pick something up for him, there were staff members using it as their lunch break room. I found nylon stockings in the drawer and food in the clothes closet which explains the roaches in the closet. There were problems before this: staff entered the room in the middle of the night to sort laundry while having loud conversation. This was very disturbing and disorienting to my father who became confused about whether it was day or night. Despite my attempts to stop this, it continued. The owner is way more interested in every last penny he can get from residents than in their well being. If my father hadn't died in the hospital, I would have found another place for him to live.

Debbie King

I don't even want to give this establishment 1 star, but they give you no option to leave ZERO stars. I was looking to get my Father into this assisted living facility because he has Idiopathic Pulmonary Fibrosis on 24 hour oxygen and currently lives on a fourth floor walk up. He can no longer manage those stairs, and is currently using a motorized scooter to get around. My Wife and I met the owner, Stephen, who told us anything we wanted was possible, nothing was a problem. So we brought my Father there in a wheelchair and Stephen asked numerous times if he could walk with a walker, which we told him no. My Father asked him outright if his scooter was allowed in the facility and Stephen replied "Yes, that's no problem". The room he showed up had a lot of twists and turns to get into, and he assured us that he would work hard to find a room that goes straight in for easy access with the scooter. Asked us to give him a couple of days and handed us the medical forms needed to be accepted. A couple of days later, I had left a message for him and so did my Father, three days later, he called my Father back and asked AGAIN if he could walk with a walker and how much his income was, making a comment about his income being high. My Father again told him, he could NOT walk with a walker. Stephen said he would get back to my Father in a few days. A week later, my Father was taken to the hospital for an infection in his lungs, which is being treated. Now we are scrambling to get in touch with Stephen to get the room ASAP, so that straight from the hospital my Father wouldn't have to get up the fourth floor walk up again. I left a message for him at the office, two messages on his cell phone and went to the facility to speak with him. He was not there and didn't return any of my messages within the past two days. My Wife and I, go there again and speak a man named Jacob, who tries to call Stephen. Stephen tells him to tell us, he will call us when a room is available, but would not return any of our calls. We find out later in the day, that assisted living facilities cannot by LAW take a resident who cannot walk on their own. Electric scooter or wheelchairs are NOT allowed. Had Stephen told us this three weeks ago, we would not have wasted so much time and energy. I personally, do not know this information as this is the first time I am going through this situation. I believe that Stephen was VERY UNPROFFESSIONAL and downright rude for not being honest from the beginning. Wasting our time at such a delicate and stressful moment in our lives. I WOULD NOT RECOMMEND anyone even attempt to put their loved ones in a place where the owner does not care about people.

Noreen467564

Homestead Home should be shutdown. The building is very old, and he has not put any money into the building at all. The people looked like zombies. I didn’t even stay to eat. I was so turned away by the lack of closet space, and the bathroom was horrible. I saw some people waiting to go in to eat, and they all looked like they were zombies. To get to the dining room, you have to walk four or five steps or on a ramp; elderly people can’t do either. Everything was old, dirty, and disgusting. The door should have been replaced. He showed me four rooms, and they were all disgusting. The only good about that place is they seemed to have a medical room with a nurse on staff.

Marilyn F.

New Homestead Home for Adults was terrible; it looked like a nursing home, and it smelled. The room stunk, and there's no little refrigerator. It was much cheaper but really bad. The staff was nice, and they try to help.

cocobutter59

(WARNING) Not a place if your loved one has dementia!!!! My Father was not properly taken care of. His first room mate urinated on the floor in the room and on my Father. Had to file a complaint with the city!!! Then they kept him over medicated. I used the residents bathroom by the cafeteria the walls covered with smered feces disgusting!! I have many pictures of my Father alone sleeping no one was there to watch him. I also have a picture of a man with a towel stuffed in his mouth sitting in the common room. Why I kept my Father here was lack of funds and he refused to leave,

Robert118599350

My aunt is at New Homestead Residence. The place has a very nice surrounding area. The room she has is very spacious, well furnished and is very well attended to. They check upon her periodically. They also provide meals three times a day with two snacks. They have lots of activities like bingo. They also have live entertainment that comes in regularly. They medical staff available and doctors twice a week. Medications are dispensed on a daily basis and monitored.

Mark34

We placed my mom in New Homestead. We chose it because of its location and price. The staff is upbeat. The rooms are more than adequate. Every morning they have yoga. They have some kinds of games. Sometimes they have singers or musicians come to perform for them. It is a nice mix. There seems to be a good friendly group. So, I like it.

Cat3

mom is there.it is nice. I am deaf and the facility made the transition easier on me and mom.

Alan-1

My Mom was a resident for about 5 years. The care was without doubt the best I have ever seen. No matter what Mom wanted or needed their staff was always there to help. There was a lot of hand holding and Mom was always comfortable. Anytime we went to visit, there was always smiles on the faces of the staff and residents. Mom was always involved in the activities, she even learned how to use a computer at age 90 during their computer class. Food was great and they even used one of Mom's recipe's. You can't ask for anything better.