Monroe Village

Charlie

I like that Monroe Village has a lot of activities. It is very modern, and they offer a lot of things. The apartment is pretty nice. It has a kitchen. It's a nice-sized apartment. There's a stove and a refrigerator. The staff member who toured me around was very helpful and very nice. They serve three meals a day. They have a garden area and a greenhouse as outside spaces.

Provider Response

Disappointed Resident

The introduction and tour of the facility was very good. We were glad that our Mother was going to a place that appeared to meet her needs and she moved in approximately 1 and a half years ago. Unfortunately since she moved in, she has experienced a steady decline in services. Some of the decline was understandably due to COVID but the facility has not evolved since, with lack of social services and an extreme drop off in both the quality of the food and the availability of food service. Many of the residents feel the same way and have voiced their concerns to management, which have not been addressed adequately.

Provider Response

disappointed social worker

My parent has had nothing but grief from this management. Her bathroom was flooded by a customer who was not appropriate to live in independent living. my parent called for help to mop up and was told that maintenance wasnt available after five. she did it herself. when we complained to corporate , they made her sign an agreement where she promises never to complain again. can you believe this? there are no lights in the parking lot for days. they are ignoring our calls to fix it. there was a customer w altzheimers in the independent part who was banging on the doors at two am. it took them 7 months to get her moved. another flooding occured in their apt, when the plumber upstairs made a mistake when he was fixing something. no apologies, no checking for moistness. and the attitude is so horrible, speaking down to residents, have heard this from other residents. stay away from Jay and cindi, the managers. for the first few months of covid, i complained that staff werent wearing masks properly and were entering the apt. Some of the kitchen staff is very sweet to the residents.

Provider Response

David

Monroe Village was the best and most comprehensive facility that I've visited. My parents are not there yet, but the rooms were all very nice, relatively new, well-kept and in very good condition. The staff was informative, professional, and polite. It was a very good experience. The dining area was probably one of the nicest parts of the place. It looked beautiful and it resembled a ski lodge, like there's a lot of wood, it's warm and it's very nice. They had a full calendar of daily events, transportation services, a big new gym for the residents, and an indoor swimming pool.

Provider Response

Helaine

My mom is going to be moving soon to Monroe Village. We toured it, and it was absolutely fantastic. It has been a slow process for us, but they have been absolutely fantastic. The salesperson, Karen, was not forceful. She's super kind and super helpful. Every person that I spoke with on the way has been absolutely amazing, and I am pretty picky. The room that we chose was the model. Even though it was the model, it was beautiful, and they will still be repainting it and changing the carpeting. The dining area was beautiful. It was called the Fireside, and it had a big brick fireplace in the middle of the dining room. Of course, they changed their seating plans and all because of Covid. In fact, my brother and I both said it reminds us of a Florida hotel rather than a residence. It was absolutely clean, and everything was updated. I was very surprised that it is a 30-year-old facility; I thought it was absolutely new. Everything was updated including the carpeting and the painting.

Provider Response

SH59

I am very impressed with Monroe Village. The woman who took us on the tour was wonderful, very informative, and really helpful. They have tiered costs that you have to pay upfront, plus a refundable deposit versus a non-refundable one. You can pay extra to ensure that if you require hospitalization or skilled nursing, your cost would not change. They have a pool and an auditorium for concerts. They have a couple of different options for eating: formally or buffet-type. They have a very nice dining room, library, and a card room. They have some larger apartments that are kind of new. It seems to me that when someone vacates an apartment and if that apartment has not been upgraded, they will upgrade it before the new person comes in. It’s like moving into a new apartment. They put in new cabinets and change the carpeting. Each apartment has a nice, enclosed three-season room, which is the balcony but enclosed enough that you could spend winter out there also. They have a nice courtyard to walk around in. The people were very nice. They are also building a very large skilled nursing facility in the property. I think it’s going to be a 100-bed facility.