Willow Springs Rehabilitation and Healthcare Center

Honey Leach

The rooms were very nice. Only thing that was cleaned daily was the trash. Had to demand them to clean toilet that had feces on it for many days. Had to ask them to sweep floor. Mop floor, food had been spilled on it , the bed was moved to cover it up. When bed was moved back the stain was still there. The aides tried their best but what can three aides do when one has to stay in the TV room with people that belong on the second floor, one has to get the food from the kitchen and serve it. the other aide is left with the care of the occupants. Don't bother to ring for an aide, it takes 15 to twenty minutes for some one to get there. The nurses do not help the aides. they sit at there desks and make themselves busy. They come out to give medicine and then return to there desks. I interacted with the staff on a daily basis. Either they hated me and ignored me or they tried their best to understand the situation. not many were helpful. But those who were were wonderful. My mother enjoyed going to bingo and listening to the music upstairs. Only when my sister and I brought her up. While she was there I received a call saying my mom stubbed her toe. They put neosporin on it and a band-aid. The toe was so big and the toenail was black. It was horrible, looked like a bowling ball fell on it. Each time I tried to take her home something happened. She was sent to the hospital, she was serverly dehydrated and her calcium was nil. it happens twice, the second time they claimed she was having seizures. the lack of calcium makes you spasm. I had gotten a call saying mom fell out of bed while going to the bathroom Mom keep complaining that her side hurt. She didn't go to therapy for two days. I told them that something was wrong and I wanted it checked out. They said x-rays showed nothing. I said do another test. They said doppler showed nothing. I finally called another rehab to get her transferred. They called and then I got a call from Willow springs saying my mother had an appointment to have a cat scan at the hospital. I was there when we got the news that her pelvis was fractured, not from brittle bone but from severe trauma. They claimed it must have happened in the ambulance or in the hospital. Denied calling saying she fell. Mom stayed in hospital and did not return to Willow Springs. When I went to pick up her belongings everyone was in the room . I was so mad I could not contain myself. I screamed at all of them even the man who runs the place. I told them to get the proper people to help. They do not have enough to help everyone the way they need to be treated. I would never recommend this place to anyone if they love their family. I wouldn't even send a sick dog there, BEWARE!!

AngelaT

I wish I had read the reviews before I came to this awful place DO NOT SEND YOUR LOVED ONES HERE. The aids MOST of them have very bad attitudes. They DO NOT answer the call bell. I have waited over 1 hour many times for an aid, or a nurse. Getting your medication is a JOKE. I have been left in HORRIBLE PAIN for over 2 hours. on more than 10 occasions. The aids are VERY BAD, seem as if they hate every second they are here. Most of the nurses are the same except 3-4. I have seen many nights 3 or more call lights on for more than 30 mins and ALL of the nurses were at the nurses station laughing or on the phone. You WILL SUFFER in pain in this place and most likely pee your bed, because they just flat out DO NOT COME when the bell is rung. Therapy is good, it's better than nothing, although I have been left sitting in my wheelchair for 20 mins staring into space because nothing was being done. The food is THE ABSOLUTE WORST. Cold, nasty, garbage. The Supervisors are the ONLY staff there that really seems to care. It's just to bad that they can not get things taken care of. PLEASE do not come here, it's VERY frustrating EVERYDAY all day and night.

dorp

All the staff here were caring and friendly. There were activities for residents to participate in. The dining room atmosphere was cheerful and the food was good and varied. My Mother was well taken care of during the two weeks she spent at Willow Springs.

bigguy61

Tbis place is worse than a prison. No hot water, elevator doesn't work, food is cold, physical therapy is horrific- they don't know what they are doing, they don't have sheets, they don't have diapers, they take the patience's on and off medications as they wish, they can't get transportation right. Whats right is 2 aides....Dominique and Tim are only ones who know what they are doing.

Provider Response

Gary146133

Willow Springs was nicer than it used to be. The downstairs was nicer than the upstairs. They just opened a new wing downstairs. The upstairs seemed like a hospital. The people were very nice. The staff seemed to be good. The only negative thing that I could say is they seemed to put a lot of attention on everything except the food. My mother had a difficult time eating. She was not happy there. They needed to improve on the food because 90% of the time, what they gave her was not what we ordered for her.

Nanonabike

My mom was placed there last week and it was the worse 6 days of her life!! One of the Dr,s at Meridium Hospital told me to,go check it out for my Mom who was needing rehab for siatic back pain. He said it was all redone and was much different and I should give it a try. I went and was very surprised. The place was all redone and was very nice. They had just opened a private room wing and there was no extra charge for the room. They had room for her so I talked it over with one of my sisters and we decided to move her there.. The biggest problem is they don't have enough help and the techs will tell you that. Her bell went unanswered all night and we found her in bed in a Puddle of urine more then once. One morning they forgot to bring her breakfast. Took 2 hours or more to,get her pAin mess. She was there last week for a total of 5 nights. Also if you don't go to the dining hall it takes forever to get your food and it is cold. Orange Juice was watered down. One morning my sister could find no one to help her get my up on the toilet. No one was at the desk. We should have read the reviews before we made this terrible decision!

Dissappointed123

Other than the aids and a few select nurses, this experience was beyond horrific. There lack of medical attention would leave you speechless. The lack of attention to each patient was appalling. Other than a soup or two, the food was inedible. Please, please do your homework before sending a love one to this facility.

Nightmare over

This is an awful place and I am so glad my mom only had to stay there 1 week she kept asking me to get her out of there and I couldn't because I didn't have doctors orders and they said if I took her out its against doctors order and insurance won't pay. i had to tell them when my mom had an accident I. Bed and wait a while for someone to come help me get her all cleaned up and I told them someone was stealing her clothes that I had just brought in to her. Mind you my mom kept telling them also but apparently they didn't chose to listen to me or her and the outcome was my mom actually caught the person doing it and the facility chose not to say anything to us and made my mother who is up there in age and sick needing surgery and there with a bad concussion have to fight to prove the clothes where hers. And than finally one night in November they where having a party and while it was taking place, they wouldn't let anyone take showers cause they where partying and when you ask for a shower the next morning cause they didn't get it the night before like they where suppose to people got told no because than management would know they didn't do them the night prior. Now when the mom needed to go somewhere for care after surgery before she comes home all she says to me is please not that place. Worst place thank god it was only A week because one week is plenty. I would never recommend this place and this place was referred to me well I went back to the hospital that recommended it and told them all about that place. It's bad, don't take your loved ones there.

IrmaD

If you are reading this , please for the safety and mental and physical well being of you or a loved one, do not consider willow springs. The people that run this place are mean, they don't follow rules, and they greed is unreal. Not to mention the awful slop they call food. Plus they cant keep nurses or aids for any length of time. Place is a horrible nightmare come true for all residents. Elderly loved ones deserve better then this. Please do your homework carefully. There are some wonderful places in the area. This is NOT one of them.

Help now

Nurses and aids were wonderful. The rehab part was absolutely awful. My mother did not physically get any better in 3 weeks The rehad personal other than Manny were horrible and insensitive. My mother was left in a wheelchair for 30 to 45 minutes while a rehad personal was documenting something on the computer when she said something to the guy he said I have to do the first so horrible need to have new physical therapy staff and program. Again aids were wonderfull. And nurses were wonderful. The food was so horrible my mom didn't eat at all. Need to change food 100 percent.

Beach lady

My mother became a resident in January. She was living home alone and needed more care than we could provide. She was never a people person and just liked to watch TV. Now she is outgoing, loves the activities, has gained weight from the terrific food. The Social Worker found her the perfect roommate and they are best friends! The aides give her great care and treat her like family. The nurses always keep me updated on her care. The place is spotless and her clothes are clean from the laundry. Willow Springs is a wonderful place to live for my Mother.

Irish060

My 97 year old mother has been in this nursing home I cannot say enough about the staff there from maintence all the way up to the director. No stone is not unturned. I am grateful to all of them. They have a hard job keeping them happy and do exactly that. Thank you to all

Caring80861450

Burnt Tavern is in a neighborhood my aunt used to live in. It's a small nursing home. They're very caring and very good to her. The food and sanitation is absolutely good. She is having a very good experience there. I will absolutely recommend them to others.