Monterey Park Nursing Center

Sam

My husband is in Monterey Park Nursing Center at the moment. The facility looks very nice and they keep it very clean. The care has been great, so far. They're very kind and considerate. I see them often, and they are very understanding of his needs. He's getting exactly the care he needs for the moment. The food that they serve looks good, and they have a good variety.

urgent concern

Warning!!! Do not take your loved one to this facility. Short staff. Staff that act like your a bother and obviously could care less about your needs. Cold food, late meds. No blood sugar checks that are ordered, no diabetic diet. Call lights not answered for 30 min or longer. Ask for water and not brought or acted like it was a inconvenienc. When calling for info on loved one several times nurse desk call not answered. Asked for director and was told she wasn't in and she did not have a voice mail. Message left and call was never returned. Loved discharged "medicare won't pay any more." The ONLY positive was the PT staff. Lastly when talking to director of nursing during Discharge she was rude, uncaring, unprofessional.

POLO

My mother was brought in yesterday for rehab to gain her strength. She was in the hosp for almost 2 weeks they got her blood pressure under control with 4 pills a day and blood pressure checked every 4 hrs. Since around 2 yesterday she got her meds at midnight and nothing today and BP taken once. She was also a fall risk at the hospital and now they want her to walk around alone. I called and asked for someone in charge and was told to call back in 30 minutes they are in a meeting.

Elisa2022

I just transferred my Mom out after 2 weeks, should have done it immediately. Staff turnover daily, most are agency and have no real say in the care. No intake or care plan. No one answers phones at night, patient room phones only work part of the time. Ancient medical equipment. No communication if they change meds. Rooms are dark and dingy. There is very little that was positive.Do not send your loved one here.

Kristy

We love Monterey Park Rehabilitation & Health Care Center. It's very nice and the grounds are pretty. The nurses are attentive and kind to my mom. It's clean and smells nice, which I think is important. The food is really good. My mom says the food is delicious and she's very picky. The portions are big and it comes hot too. I've tasted a couple of bites and it's good. Her room is clean and large. It has nice bay windows that look out onto the courtyard with flowers. So, it's pretty out there. They have a salon and other amenities as well.

aaaJBL

March 1, 2019 * * * * * Jan B I’m sure anyone could agree that end-of-life care decisions can be the most difficult to make of any in our everyday lives. And everyone’s situation, whether personal or that of our loved one, has to be uniquely different. But when we needed it most, the staff at Monterey Park, from the top to the bottom, stepped in to provide all that could possibly be expected of anyone outside of our mother’s own concerned family. We found them ready and willing to find solutions to any concerns…always helpful (even when circumstances stretched them very thin), with heartfelt attention to resident needs. And even when our requests sometimes went beyond the call of duty to address day-to-day experiences they worked with us to meet those needs and often considered and implemented change. Our 97 year old mother, though not a willing participant at first, settled in to her new digs and situation with reasonable grace, but not without many care worker’s and staff member’s continual support and efforts to help her feel like part of their family. And because of our acceptance and hers, mom quickly came to feel cared for and loved by all those around her. There will always be times or circumstances when things don’t go as planned or even as needed…can anyone not identify with that? But we always found that recovery time for any lapses at Monterey Park was swift, effective, caring and sometimes very creative. They cared for her heart as well as her limbs, and for that we will always be thankful.