Laurel's Edge Assisted Living

Chuck

I am Conservator and Guardian for my mom who was diagnosed with Alzheimers Dementia in 2017. My mom was at Laurel's Edge/Laurel's Street memorycare facility in Mankato from 2019 until August 2023 before having to be hosiptalized. Upon arrival at the hospital ER. we learned from the attending physician that she had a skin breakdown due to poor hygiene. Laurel's Edge staff never mentioned the skin breakdown at all. prior to recommending she be taken there because of behavioral disturbances. Upon recieving this information I asked the Assistant Nurse Manager (at that point there hadn't been a Nurse Manager for 10 months) whether she or her staff were aware of the skin breakdown? She said she wasn't aware of it. During the months leading to her hospitalization we notified staff and management of concerns about Mom not being changed or toileted as frequently as necessary. We were told by management, when we could reach them, they would make sure it was done. It wasn't. Short staff, inattentive staff (on cell phones), and unresponsive management were a constant with that facility during the last 15 months my mom was there. After this experience I cannot recommend Laurel's Edge/Laurel's Street Memorycare to anyone.

Reviewer#as0921a

I would not recommend Laurel's Edge Assisted Living. We got there, and they were disorganized. They were late for the appointment. The facility has an awful smell to it, and you can tell it's not clean. It was disgusting. They took us into the memory loss area and I wouldn't put my worst enemy there. It was dirty, you could smell urine and poop, and it was icky. We stayed for a very, very short time. I have zero good things to say about that place. The rooms were like little shoe boxes, they were not clean, and I would never put any of my loved ones there. I saw the common area where people were sitting and nobody was interacting with them. It's a very depressing environment, and the smell was horrible.

Doug

Laurel's Edge Assisted Living was a very good place. They had activities for the residents like exercises, swimming, card games, and puzzles. They had good amenities and the staff was very cordial, very accommodating, and very proactive on calling and following up.

Kathy

We visited both the independent and assisted living at Laurel's Edge. I did not like it. They made us wait for ten minutes while they were working in the office because we were a few minutes early, which I didn't like at all, because my time was as valuable as theirs. Also, one of the people who showed us around was just learning, so she didn't know much. We didn't see anybody but the people who showed us around. It's a little run down. There's a maintenance issue outside that needed upkeep, and there's paint peeling on the outside of the building. I didn't like the vibe of the place. It didn't make me feel comfortable, but it was clean. The rooms were a little small, but it wasn't just one room. There was a bedroom and a living room, so I like that there were separate areas.

friend of LE

This facility is fantastic. The rooms are spacious and beautifully decorated. The staff seems to be very consistent and friendly. the food is pretty good and the staff in the dining room is very hard working.

Annonymous3

Residents are not getting the quality of care they should be getting. Laurels Edge overworks their employees and takes them for granted. Staff are overworked and the staff is always short. Being short staffed all the time does not allow the time to perform the quality of care that these residents deserve. I would not want any of my family to stay here.