Regency at Waterford

Helene

Nice facility, great for rehab. Good communication with staff.

disappointed

If I could rate them a zero, I would have. While there were a few that were incredibly caring, the overall experience was negative. The food was horrible and many days I had to go out and get something to bring in. The housekeeping was disgusting and wouldn't clean floors for days let alone the surfaces. They had a horrendous fruit fly infestation. I had to resort to cleaning the surfaces myself. Nobody saw an issue with putting food next to a urinal that was on the tray instead of in the holder or taking care of it. Unit Manager would chastise employees in the hallways. Staffing was inadequate and there were times that they would have only 1 nurse for the entire unit. Patients would search down the nurses for medications. My husband only received sponge baths and even though I brought the toothbrush and toothpaste and specifically asked that they make sure the teeth were brushed, the staff wouldn't do it! Many times the call button would be pushed and the staff member would come in and ask what was needed, turn off the call button and then tell the patients that they would be back---only to have the patient wait for at least 1 hour and many times more! I walked in one day and there were call lights going off in about 8 rooms and nobody was attending to the needs of the patients--in fact they were looking at jewelry and braiding someone's hair! Walked in another day and husband didn't have clothes on and was shivering he was so cold. I have given my family members strict instructions that if I am told I have to go to that facility, that they just drop me off in a ditch!

katie66

My Mother is their. The service is bad. The food a dog would not eat, they give them cold food. They do not get showers for weeks. They do not change their beds. Their is one nurse on the week ends. They do not have adequate staff to run the place. The hallways reeks of urine. I sure my mom pays a hefty price to live there. When she complains about constipation they tell her they will be right back and comes 3 hours later. They change her every three hours. The doctor changes her medication. The place has a lot of residents and not enough staff to support their needs. Something needs to be done about this facility. The reviews are true and accurate. The rooms are clean when I visit. They staff that their are respectful. They do have a schedule of activities for the month. Only amenities I see is hiring adequate staff and nurses that enjoys working with seniors. I see no volunteers their at all.

Cathleen

My sister is in Regency at Waterford. I wouldn't have chosen it but it was the only one that, with her criteria, could take it and they're doing a nasty job. She doesn't get fed. She has to wait two hours to go to the bathroom. I had to go and give her a sponge bath. She hadn't had a shower at that point in two weeks. I don't want anybody else to go through that. It used to be a decent place, but now, they don't have enough staff, and that's their excuse for everything. You can't eat the food; it's horrible. My sister has lost 50 pounds in the last two months because she's sending the food back. I looked at her plate one day and it was supposed to be cauliflower and it was light brown. I couldn't even tell they were scalloped potatoes. I didn't even try them. I just looked at them. They put gravy on ham and they threw her dinner roll in the gravy. That was all yucky. She hasn't been in any activity because they haven't let her out of her room. They keep saying she's on COVID restrictions, but I said she's been there two months. I guess they had music there one day, but we didn't find out about it until later. It's not been a good experience. All I do is I go in there and go to her room. I've gone to the business offices and Social Services and the director. When I brought her back from the hospital, I wound up going into her room and cleaning all her furniture, spraying Lysol, and cleaning her windows. They do a bad job cleaning, in her room at least. I had to call them to take her to the bathroom after she's put her light on 14 times. I had to put her in the hospital because her toes were turning blue and she had a breakdown under her breast and in her groin area. She had a urinary tract infection. She was in the hospital for two weeks after being there for about a month. I'm just not happy. They don't do care. She wants a cup of hot tea, and she's lucky if she gets it and it's never hot. The care is awful. I had to tell them to check her legs to find a blood clot. This is just not a good situation. They started passing dinner at 5:00 yesterday, and she didn't get it until 7:00. Naturally, it's cold and her ice cream is always melted when she gets it. It's one issue after another. They've taken her pension, her Social Security, and Medicaid, and they won't give me a statement of what they get for Medicaid or what they're charging them. They're getting $3000 from her every month and I don't know what they're charging Medicaid, but that's way too much money for the services she is not getting.

mom202

My husband is bedbound. He cannot even sit up without help. He was there for 4 days of respite care. Came home with an inflamed coccyc area, two small open wounds (bed sores), and blood sugar after lunch of 274. I don't believe he was ever turned from side to side to prevent the bed sores. When the hospice aide came to bath him, his roommate tried to get out of bed and fell. She put on my husband's light and no one came. She went to the nurses station and they were all standing around talking and told them his roommate had fallen and hit his head. My husband's skin was perfect before he went in. Very upset does not begin to describe my feelings.

Helen

My uncle is at Regency at Waterford for rehab. He was there first for three weeks, then he came out for a day and went back to the hospital, and now he's been back again for a week now. I haven't been able to get in because right now he is in quarantine for two weeks. When he got out the first time, he complained about the food, and his wallet also got lost. He had to go out for dialysis so it could have happened then; he used to carry it in his pocket. The second time he went in, I dropped off a bag with his clothes, his hearing aids, and a shaver. His hearing aids were in a case. There were three of them in there, and two of them have gone missing since I dropped them off. I'm kind of not happy about that. I've just been in the front door; they don't let me go any farther, but I've talked to the social worker a bit on the phone. I've also talked to the nurses, and they were helpful and answered my questions. The social worker is nice, too. When the wallet went missing, they did replace it and the $60 that he said he had in there, so that was nice of them, I guess. He complained about the food, but I don't know how accurate he is. He said every breakfast was eggs. He gets tired of that stuff. He also complained about rice and beans being served every meal. From the front door, I think the facility is nice. The building is nice. The place is easy to get to, and they do transport him to dialysis, so that was good.