Optalis Health & Rehabilitation of Troy

marrero.E

It is my second time here at heartland the staff is wonderful therapy is very good the meals are good. Me and my family are very happy that I picked Heartland again.

Provider Response

manty79

Facility clean well kept’ the staff is super so concerned with my comfort and my health. Pt and ot is very helpful. I will definitely recommend Heartland Oakland.

Provider Response

B. Eddie

When my aunt was a patient at Heartland I used to visit her and noticed how the staff was taking care of her. And how therapist were trying their best to help her walk to go home safe. Great facility i will recommend.

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H.R

This is my first time at Heartland Oakland and I cannot say enough, I did not know what to expect, but it is fantastic, nicest staff So sad when I am discharged . I will recommend the facility.

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Grober.p

I have been here many times, people are very nice here, efficient I have not had a bad experience here I would recommend Heartland Oakland to my friends and family.

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Darroch.M

It is my first time at Heartland Oakland and staff is very nice I like the room and the facility, the food was not warm enough for me but other than that everything was really great.

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Lindsey Sundin

These people are disgusting and heartless. Never in my life have I encountered a situation like this. My fiancé was here for 11 days and I could not get any one to return my calls. With Covid they will not let me visit and have provided zero updates. I had to leave work and go sit in their lobby demanding to speak to a manager in order to get an update from them. I finally get a phone call the next day from them saying they heard I was requesting an update...they tell me that his physical therap...

Provider Response

Mary lou Banat

Beautiful facility I have been here more than ones I recommended to friends and family, the food is good and the staff are wonderful, the rooms are spacious and comfortable.

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Mary Banat

Staff is friendly and some are absolutely wonderful enjoy activities but not now because of COVID and social distances I would recommend my family and friends rooms are big and comfortable.

Provider Response

Aust

I would like to mention to everyone NOT to take your loved ones to this VERY unprofessional rehab facility. I'm writing this regarding my mother who stayed in your rehab center. She was on the second floor. She was NOT treated well at all! She, did NOT have good service in that rehab! Being there she developed a bad cough. Her cough started increasing. The rehab, also had a sick worker, who had Covid-19, and yet they did NOT test anyone for the virus. the Doctor said she had water in her lungs a...

Provider Response

Karen A

I am an advocate for seniors and receive calls from families about what is the "best" skilled nursing facility to go to for their loved one. I start out by saying you will never find the best but you will find loving, caring and compassionate employees at Heartland Oakland. I have always shared with my clients that you will never find the "best" but you always find that the nurses and Physical Therapy/Occupational Therapy will be very good at Heartland Oakland. Thank you Heartland Oakland f...

Provider Response

DARLING25

Do Not Take your loved one here. I researched and read the reviews and when we got there we got a line of bull. Husband was in 3 weeks and I requested to speak with his doctor, never heard from him in the 3 weeks. Nurse one night didn't seem like she knew what she was doing. Social worker was not qualifed for that position again didn't know anything. Heard from a medical supply company he was being released and he didn't know it. Was not ready, not strong enough. Few nurses and NA's were great b...

Provider Response

MorganBaker965

Most of the staff will let the people staying here sit in their messes for hours. This company is SEVERELY understaffed and the staff will complain about having too many people to take care of. The administration and nurses seem not to care about the well-being of the people in their care except for a very small, select few. It's really sad how poorly people are treated in here. There was a fire in the building (luckily not bad and no one was hurt), but the staff evacuated themselves from the bu...

Provider Response

agibbins14

If there was such thing as a zero rating for this facility then I’d give it. My grandma was treated like an animal; sitting in soiled clothes for hours, not showered and in the same gown for three days. When we complained to the head administrator, nothing changed. So we escalated it to the candidate care team and it just got much, much worse. The treatment not only my grandma received but my family when we voiced our concerns with even the assistant VP of operations, I wouldn’t wish on my w...

Provider Response

Daughter of Rehab'd Dad

Please beware that the care at this facility is not consistent. My 93 year old dad was sent to this facility for care after his hospital stay. He was progressing fine with his rehab, but all of a sudden he became very, very weak and became incontinent several times. My brother, who lives near Heartland, went to visit my dad and on 3-4 occasions he found my dad had wet pants that were thrown in the laundry bag. Heartland said they were unaware that my dad had peed his pants. What??? On the ...

Provider Response

kahsales

"I have been working with Heartland for the past two years and continue to be impressed by the quality of service and the knowledge of their employees, especially during the sometimes confusing details of admissions and eligibility. I am in and out of a number of Senior Centers on a weekly basis and without fail I hear someone sharing their positive experience with Heartland, whether it be for a parent, spouse, child, etc The consensus is that the facility is beautiful, the staff is committed...

Provider Response

DonnaBah

My mother was a patient for 1 night at Heartland of Oakland. It was so bad that I took her home with me. The list is lengthy as to why it was a horrible experience. 1. She arrived at the facility at 1:30 pm. They put her in a room in a wheelchair for 1 hour before they did anything with her, then they said she is going to another room and then put her in the other room. (someone did take her blood pressure) 2. I arrived at 4:30 to see her. She was still in a wheelchair. I asked for a walke...

Provider Response

panic

I was sent to heartland for rehab. Physical therapy was great but the rest was well below average. They don’t have enough nurses (average time to answer call light 45 minutes and the aides or whatever they are called are most unhelpful or just plan lazy. Hope a never have to go to a rehab facility again but if I have to it will not be one

Provider Response

Lain

At Heartland they have an uncanny ability to ignore the bells and call lights. There is a small handful of the staff that are kind and polite. There is a crew of people that call me every day and ask the exact same questions. Several times a day sometimes. If you do not advocate for your elderly parent then your elderly parent will receive the least amount of help. The staff has an outstanding ability to not read the patient charts and give conflicting orders to your elderly family member. The...

Provider Response

anncosart

My mother was sent to this facility to become stronger after having pneumonia and dehydration. She is legally blind and is a fall risk. The first day she was in a room I noticed a dead fly on the floor. The second day it was still there and another dead bug was closer to the bed I finally said something to someone, not taken care of; said something to the person at the desk it was clean the next day. When my mom put the call light on to go to the bathroom it was 30-40 mins later when someone wou...

Provider Response

meanoe

This place is a absolute joke my father is recovering from surgery not only is the food not horrible my father bed was not changed daily nor were his clothes I would never recommend this place to anyone!

Provider Response

marciemiwi

My parents have stayed at this facility while recovering from surgery and/or health issues multiple times. Everything seems very clean and well-maintained and meals are excellent. Security is also excellent as everyone has to sign in and there is only one entrance open. There is a well-stocked game room, library, and television/internet gathering rooms. They also have daily events and staff that tries to encourage patients to participate. The doctors, nurses and physical therapists are compet...

Provider Response

Dolores K

Having been to Heartland Oakland last year and enjoying my stay, when I was told I would need rehab this year I immediately chose Heartland Oakland.. To me it is more of a spa then a rehab center. I am an 87 year young artist, and the recreational therapy has provided me a creative outlet. I am left handed, and my left hand was injured. Occupational therapy was done on my left hand and maintained my ability to paint. The staff here are so attentive and knowledgeable... from the physical and occu...

Provider Response

Helen2017

Everyone is so nice at Heartland Oakland. If you choose this center for skilled nursing/rehabilitation, you will really enjoy it. The staff is interested in what you are going through and all are willing to help you. They encourage you by telling you that you're doing well. I have enjoyed the activities that are offered.

Provider Response

Casey Smith

My Grandfather was at this facility for rehab after having a stroke. I found everything about this place top notch, from nursing to therapy to food to housekeeping. Even though it does need a little updating, it was very clean. I did not visit every day, but when I did I often saw the same staff and they were all smiling and seemed happy to be there and happy to see me! The nurses were very attentive, often times answering the call light and immediately responding to any needs we had. .The...

Don't go there

If I could give it zero, I would. No blood sugar taken before meal, they could not give me all of my medication - said I would have to wait until the next day. Place did not look clean - either dirt and/or mold or both on the lip of the entrance to the shower. food not edible. This place is not that old - less than 10 years i think and it looks like it is 30 years old. I checked myself out 7 hours after I got there -- AMA .

Judydeclark

I came to Heartland Oakland after I have fallen, doctors recommended I come to short-term rehab to heal and gain back my strength. I found the therapy department to be excellent, as well as the staff being caring and personable! It meant a lot to build the relationships I did with the staff, they knew me by name and I did not feel like 'another patient'. They were always very responsive and inquired about my needs and wants to make sure I was as content and improving during my stay. There were t...

Marilyn E B

I have been to Heartland Oakland 6 times since May 2012. Each stay has been pleasant, and that is why I keep choosing to come back when I find myself in need. Everyone there is determined to help you to get better and go home healthy. I enjoy participating in recreation therapy. The recreation room is always open, and you can help yourself to all sorts of crossword and word search puzzles, games, books, paints, crayons, etc. There is never a dull moment if you join the fun!

No heart heartland

From day one the facility lost my mother's earring aids. They were later found on the wrong cart. The Cenas and nurses are overworked. The staff is told to turn off the call light and get back to the patient when possible. On 2 separate occasions it was at least 25 minutes before the patient was taken care of. On 2 other occasions her call light was in her drawer in back of her. I kept asking for pragnosis and was told they needed more time. After 4:00 on a Thursday the social worker informed ...

mary34me

The best way to describe this facility is understaffed. There is no way it can provide quality care when each staff member has a multitude of patients. My Mom was there for rehab following hip replacement. The staff made it very clear to her that she was not allowed to take herself to the restroom. She had to call for an assist. After pushing the call light- the assist took 45 minutes to arrive. Worse yet- once in the bathroom she was left there on the toilet for just under 2 hours. This type...

KatCapp

Physical therapy services are excellent, Communication between nursing shifts was below average.When I called to speak to a nursing supervisor, she transferred me to the nurse.Communication with her primary care physician did not happen and orders that were faxed to the facility by him were never put into place. Communication between social services and family was horrible! Even though it was communicated on admission and several times over the next few weeks that should would be going to Ohio, ...

Miss Nancy

I was a patient at heartland, Oakland in Troy for 3 weeks after knee surgery. My care at this facility was wonderful! The therapy I received was one on one, friendly, and professional. There were a few issues that I had to address, and they were taken care of immediately. It's a cheerful and clean facility and I would highly recommend it.

Ironman1

I went here after back surgery and was glad I had a place like this to go to! The physical therapy and occupational therapy was outstanding! Friendly staff, if I would have just gone straight home I would have been bending the wrong way etc. At physical therapy they teach you the correct ways of doing things after surgery. The food was good some things I did not like though. Nurses staff very a tentative Rio was very nice! It's a clean place with activities to do during the day!

MarshaM

I was a resident of Heartland for 8 weeks following knee surgery. This was not my first admit to a rehab facility, but the difference between my previous admit and this one was like night and day. The stay at Heartland was wonderful in comparison to my previous experience. The staff was absolutely wonderful, doing their best to meet my every need and delivering within a timely manner. When I asked for pain medication, I recieved it quickly unlike my previous experience at a different rehab facil...

krismellebrand

Everyone at Heartland was caring, concerned and helpful. The building was immaculate and the food was pretty good! They made a difficult time much easier for the entire family.

Tsmith

My husband was there for rehab for almost 3 months. The entire time we had excellent service. The staff is wonderful and really seem to be having fun as they work. The nurses are so caring and helpful. I give them 100% credit for his recovery following a devastating stroke. We would not hesitate to go back if need be. Heartland was a godsend to us!

Rochester Hills residents

Be very careful of their business practices. We asked multiple times to be notified if insurance was no longer covering. I asked each week during my husband's stay. The billing manager assured me we would be notified. When I was presented with a HUGE bill for $4,480 of uncovered charges, we were told that the case manager was no longer working there, the physical therapists had also left, and the Business Manager told me to be grateful and pay because everyone else did because the care was s...

mama04

My mom was at Heartland Rehab for 20 days and it’s a great place. She's been there three times and she's really happy with the facility. I think their staff is superior. They have great people there. The physical therapy department is good as well the nurses are great. The rooms are very clean. The food is great.

Kim38

Heartland was clean and well maintained. They had very good occupational and physical therapists. They were always having people doing something on the go. People weren't just sitting in the rooms. They were very helpful. If my dad couldn't get to the workout room, they'd come in to the room. They seemed to have enough good staff. It seemed like when we needed someone, they were there. They had cards and did people's nails. I never ate there but my dad never had any complaints about the food and...

Carolym

i was there for four weeks it is the best in all areas.

Caring11242

My mom was at Heartland Health Care Center. It was highly recommended by people we know. The facility was clean and well-maintained. Everything was pretty good.

Judith10

Right now, my friend is at Heartland Rehabilitation Center. They're doing all they can for her and yes, they're doing it very nicely. They are helping her, they're kind to her, and the food is nice. As far as I know, they're doing right because she has never complained about it.

sadstateofcare

My mother was there for 2 weeks.They did not assist her with eating. Midnight nursing let her sit in diapers full of urine for 45 min to 1 hour in addition to diapers full of feces. Watched as her roommate also laid in a soaked bed for hours. Came out with 3 broken ribs. If you go there, look at the floors in the rooms. Last mopped in ??? This is all true. Place your loved one at their own risk

lpowersfarm@gmail.com

Rehab center for mom was excellent . everyone was kind and felt good about her being there.

SallyMae1

My grandma was admitted to the Heartland Health Care Center and stayed in the facility for 60 days. The building is clean with new amenities and it always smells fresh. The building has a rec center with big tables and comfy chairs. There's also a barber shop that a resident can purchase a haircut or color. It's a lovely facility and a lot of money was invested to make it up-do-date and beautiful. That being said, my grandma experienced a a lot of neglect and rough treatment at the hands of the ...

gjedlowski

Both of my parents have spent time in this nursing home. One for a stroke and one for recovery from back surgery. When my step dad was there rehabilitating from his stroke I found it to be very pleasant. The staff was very friendly and attentive and my step dad seemed to feel comfortable there. It was clean and there were different rooms that you could go in for either games or juice and coffee. Or just to walk around. Now the experience when my mother was there was a bit different. I came to vi...