WellBridge of Novi

Beemer234

Hit or miss here. When the patienr count is up, it's good. The more discharges, the fewer staff. Makes sense to me as this is a for profit facility. Arrived on a Saturday evening. No intake. Person at front door told my transport driver what room to take me to. That night, after I heard somebody else yelling for a nurse down the hall, when a bit later I hit my call button, after two hours of waiting, I yelled as loud as I could, "Are there any employees here who actually work?" Then I turned my TV up as far asit would go, and repetetively muted unmuted it on an irritating commercial. Left it on high volume during a lawyers commercial. As it turned out, the place had gone through dome discharges, so had cut stafing temporarily. The next day, more patients arrived, so staffing levels were raise. Just went into a downward patient trend thepast few days, so only one nurse working each hall. Yesterday, breakfast, lunch, and dinner trays were picked up by the kitchen staff when they brought the next meal. It's 7 a.m. and I'm looking at my dinner tray which wasn't picked up last night. Not certain, but I think tht's one of the many things the CNAs do. Also no garbage cans in my room (2) emptied since day before yesterday. Bedding has been changed once in four weeks out of necessity. But the laundry staff is friendly and competent otherwise. When staff levels are up, the place is exceptionally clean. The kitchen staff is good. But if you need something not on the tray, thst's another thing the currently abscent CNA's do. This room doesn't have an inhouse phone, so I can't contavt the kitchen. Have to go through the nurses, who are already overworked. My intent in stsrting this review was to write a good one. That was before the patient load went down and things changed. When I first arrived here the food was terrible. As staffing levels rose and I began losing weight, then complaining, the food got much better. It's pretty good right now. Both Ocupational and Physical Therapists are the high point. But their hours are being cut because there aren''t enough patients. They work for a contracted company, so I worry that as they're moved to other facilities, I'm going to end up with bad OTs and PTs. Honestly, when the patient levels are up, Wellbride of Novi is a great skillled nursing/rehab place to be. Especially if you're open and polite with your opinions and able to self advocate. In the down times, don't send anybody here who can't speakk up for themselves. btw: This is my second room. The first one had an inhouse working phone, so I was able to call the kitchen, etc. I cant do that on my cell phone. And the other reviewers are kidding about phones ringing non-stop with no answer. Best of luck to you.

Al

WellBridge of Novi should have not accepted my friend. They really weren't situated or trained to deal with somebody like him. He was almost blind, and he wasn't mobile. If you are trying to recover from something, have most of your mobility, and can still feed yourself, this place would be adequate. It would be OK. They were friendly, but they wouldn't come in and feed him. We had to go in and do it ourselves. The facility was new. On the outside, it's clean; however, when he vomited in his room, it didn't get cleaned up for three days. Other than that, it's not a bad looking place.

orca2023

My mother has been there for almost 2 weeks now and I had to remind them to get my mother into the shower which has not been done since she has been there! I used to love this place when my wife was there after having a stroke for 5 months and the service was great and that was about 3 years ago, and it is not even close to the way it used to be and hopefully these problems are worked out in the NEAR future.

ejzick

my family member went there after long hospital stay. Unable to weight bare - missed follow up appts with doctors, Administrators did not make hopsital discharge papers to patient in over a week so he did not know he an appointment scheduled. The Admin said they would take care of appointments with Drs. they did not. Meals not served and the excuse I was given that only 13 people out of 180 is not a bad percentage of missed meals. I can't even that came out her mouth. I cannot wait to get my family member out of this place.

Kim605

I have had two family members stay at the facility. One was several years ago when the facility was under different ownership, apparently. It was an excellent experience back then. Based on that and the reviews we read we decided to use the same facility again this time with a different family member and the experience was drastically different. The root cause of the issues is staffing. Many industries have been hit hard by staffing challenges but this facility is struggling. From the intake process there were issues. No one was available for the check in process. When we were finally directed to a room it was dirty. Not just dirty as some refuse in a trash can but visibly dirty including a puddle of something in the bathroom. It was consistently bad the entire time. Significant response time delays (by hours) when there was a request for assistance, issues with food, etc. The staff was very frazzled and openly expressed how short handed they were. I felt absolutely horrible for the patients. Some were wandering aimlessly. Some were sitting in chairs and would flag me down to ask if I could help them. I wish I could have! I completely understand the struggle for appropriate staffing but it is the administrations responsibility to manage the patient to staff ratios. They should stop taking new patients if they are over the ratio and cannot properly care for them! These are human beings that deserve respect, kindness and appropriate care.

lesmarie

Sheri and Ferdie are good nurses! Excellent place.

Kecko56

WellBridge of Novi has went out of their way to make our family feel welcomed after a long hospital stay. We appreciate the smiling faces. Thank you!

Amy ZB

My dad has been at Wellbridge for over a week now. It is very clean and the employees are great! (Joanna is amazing) They have themed parties every day and the food is great. His room looks like a nice hotel room and has a window overlooking some lovely flowers. Thank you everyone for being so upbeat and amazing! Amy

Odyss

Rude staff especially the financial manager she threatens, intimidates, and bullies her patients about financial matters. We requested a bill 3 times from her and all she would say is "I don't know why I need to give you a bill when I've told you what you owe". She only produced a bill after we brought up the patients bill of rights. The bill was dated the 20th of the month and was threatening to sue for it weeks before the bill was produced. Staff does not return phone calls, including the administrator and the physical therapy staff. I wouldn't send my dog here.

therealone

DO NOT PUT YOUR LOVED ONE HERE!! Two years ago, my wife was here for PT. Aside from the PT, which was good, the care my wife received was HORRIBLE. Her room was infrequently cleaned, the night nurses and LPN's were rude and insensitive. Oh, and the manager, her name escapes me, was a phony. I made it a point to talk to her about my wife's care, and she was awful and insincere. To top it all off, they discharged my wife with only one day's notice! Go elsewhere. This place is the worst.

mrsdont

If you care at all about your loved one DO NOT chose this facility. My husband was a patient in Aug/Sept and to say his care was poor is a understatement .I realize Covid is a problem BUT to keep a facility open without experience /enough staff is neglect. They care more about profit than proper care of patient. The therapist have little to no experience, nurses are covering anywhere from 2/3 halls in my husband case meds and treatments missed .I can count on one hand the times he was offered to get up in a wheelchair or help with meals. rarely do you see the same staff which makes me believe they are using agency staff . The only comment I have about that Dr Shulker and his PA's they totally miss diagnosed my husband. causing great concern. We decided to bring him home giving therapy dept two days of us paying privately (COSTLY) to set up the delivery of needed equipment. The plan was equipment were to be delivered Friday between 12-4pm and he would be discharged Saturday. late Thursday afternoon got a phone call problem with transport on Saturday so discharging him Friday at 11am told Laura? Impossible because the equipment time ( 12-4pm) she called back to say latest is 2:30 pm again I stated can't guarantee the equipment would be delivered at that time ( came at 3;45pm) no further contact from her. On Friday with no further contact to me no equipment they were going to send him home thank God my son contacted me . The EMT was in his room ready to transport him. He was weak and unable to walk What drop him on a couch and hope for the best. No regard for his safety and well being ? another example of the lack of concern for the safety of your love one. BEWARE !

Reverend

Please, please do not let your loved one go here. My mom is in the Novi facility and all the Reviews of lack of care, cleanliness and more are true. I have waited since November 2020 for a Care Plan, still hasn't happened. Myself and other family members of those that are residents talk in the hallways about how BAD the facility and faculty . My mom's clothes are gone and she has other residents clothes- laundry is not picked up, the rooms are NOT cleaned- housekeeping is suppose to attend to rooms weekly, they do not. There are not enough staff, staff members come and go constantly. My mom is on oxygen and I have experienced several times where staff never even had her oxygen on. It has taken me pushing Nurse alert and walking the halls for up to an hour to even find someone to assist and the staff is always to busy to help. Medicare and Medicaid need to remove the sign in the hallway and the State of Michigan needs to send out investigators. The cost is very high and care is very poor.

Hair Lady

My mother-in-law was at WellBridge of Novi. Horrible Horrible!!!! She never got her therapy, the room never cleaned, food was unedible, never checked on her, she was not supposed to walk the only way she could use the bathroom was walk they never came, sheets never changed, clothing was never changed, no shower went to visit her and they moved rooms and never told me. She fell and they took her to the hospital never told us she fell hospital did, we went to get her stuff the room was occupied by another resident, they had her stuff boxed up and listed as deceased and she is still alive. Never got to talk to a nurse or an administrator. I tried numerous times she was not there but a week and a half and all this took place within that time. Every time I asked to talk to her nurse “Oh sorry she’s not here”. Unbelievably they just throw all the residents away people are in there screaming help me no one inside. I hate to think what would happen if we left her there any longer. she is now in another facility being well taken care of!!!

Jane Rodda

My dad went to WellBridge after being hospitalized with a urinary tract tract infection. WE couldn't be more disappointed with the quality of care he received. We were not told he contracted or was being treated for c-diff, by the time he was admitted to the hospital for the Covid he contracted at WellBridge he was on the verge of death from C-diff. The doctor said his electrolytes were so out of whack that most don't survive when their numbers are so bad. My brother and I were able to do window visits where we watched him attempt to eat his meal from his bed in a reclined position. This was a wholly inappropriate way to serve him his dinner. He should have been eating from an upright position. Additionally he went for days with his in-room phone unplugged. We were able to get it resolved during a window visit, but he obviously missed who knows how many calls during a very lonely time at the facility. It should be criminal to not care for the whole person or allow his family to visit him. We didn't give him Covid, we were only denied the ability to help or provide comfort during the last days of his life.

dottie20

Place is gorgeous outside. Big deal Staff sucks! 1 1/2 hours of nurse light on to get pain meds! Food every meal is ice cold! Forget trying to heat it up they forget to come back to do that! Don’t give u what ordered for meal. Can’t have caffeine , I ordered decafinated ice tea and they send lemonade. Don’t like or can’t have chocolate pudding because I ordered strawberry ice cream. Why? Can’t wait to leave! Because of COVID can’t do anything outside of being in room 24 hrs a day

Sharon MSW

This is not a safe place for your loved ones! There were several caring and dedicated staff members, but the overall poor conditions made us move our family member out to a better place. Well Bridge is severely understaffed on all shifts, they provide no communication to family members (even legal guardians), the staff who were there were unmotivated and unhelpful. Patients would have call-lights on for hours with no response, yell from their rooms for help and not get a response, left unassisted despite being a high fall risk, medication was often given 6-7 hours late, it was a disaster. PT was good, when they showed up. Some management staff seem to care, but were not able to make changes that improved the care for our family member. This place is just not a safe recovery options.

qqqs

I was a resident for 6 weeks. This facility is drastically understaffed. Sometimes the aids would be in charge of 20 patients, which isn't possible. I was left on a bed pan for 6 hours and fell asleep. Also waited over an hour to use the bathroom at least once a day. Several times left in the bathroom and had to scream for help. Food system is very outdated, food is average. Nurses and aids are exceptional but they need more employees.

Deb77

Sad to say my mom did not have a good experience here. Nurses took over 20 minutes to respond to call lights and then would rush the patients. My mom was forgotten twice at meal times and not given food. When I called, the nutritionist told me, "well she's gained 5 pounds in a week." This was due to a medical condition and I cannot believe how insensitive, rude, and uncaring this person is. I proceeded to call the director. She apologized and said she would make sure my mom was getting her meals. My mom didn't miss a meal after but they were rarely what she ordered. She would receive a peanut butter sandwich instead of peanut butter AND jelly or egg salad instead of tuna salad. Not rocket science here folks! Also, there is not a heart healthy menu here. The entire kitchen needs to be fired and start over from scratch! We won't come back and we won't recommend.

nurse2b

My friend stayed there for 2 months. The place is nice and clean, but way understaffed when it came to nurses and aides. The Rehab was the best part. I do not think someone with alot of health issues should go there as I stated because they are short staffed. One nurse told me she was covering 3 halls. My friend was stuck on the toliet for 1/2 hr., because the aides were so busy. The food is ok, it use to be so much better years ago. They say you can eat in your room, but they dont really like when you do and the food arrived cold. Like I said, the rehab staff is great. The nurses and aides I cant really fault them if they dont have enough employees for the residents.

Henry R

My father was a patient at the Wellbridge in Novi for 2 months. I can’t thank the staff for the car they gave my father. Thank you Paula for giving him a fabulous haircut. Michele set meetings up for adult living centers to care for my father. Only downside i would say is snack choices for a diabetic. The staff works hard and they assured my dad was cared for

Jamesj

I can assure you this is one of the best rehabs I’ve been a patient at. After have three failed knee replacements I’ve chose to come back here each time. Nursing and the therapy staff work really hard. My nurse Ronke was a rockstar. Thank you to Candace, Morgan, & Simon for always checking up on me. The food during my first stay was just ok but my last stay it seems that they have improved greatly and have much more of a variety. I definitely would recommend this place

hawk123

Excellent facility and excellent nurses but severely understaffed when it comes to patient help. Patients sit there for days without any help to bathe, or sometimes meals are missed, or no response to calls from patients. This is significantly worse on public holidays and weekends. PT, OT etc is excellent. I am giving it poor for staff for being understaffed.

DY

Wellbridge of Novi is an excellent choice for rehab. It is clean and bright as my friend said “This looks like a spa”. The food is outstanding. The rooms are large and bright. The staff could not have been better there was always a smile and a helping hand. The Physical Therapy staff are truly “miracle workers”. I had a friend that came to Wellbridge of Novi thinking he would never walk again and after a time he went home with a walker!!! Cheryl, my PT could not have been more encouraging. Mark and Kris, my Occupational Therapists were always positive & reassuring. Wellbridge should be very proud to have the wonderful PT staff they have. There are only 2 areas that I thought could be improved…the midnight shift needs a larger staff. There were times I waited ½ and hr. for assistance. The other area is visiting hours. There were nights that family members were there till 11:30 pm. I would think that visiting hours should end at 10:00 pm for the comfort of the patient.

msul

Understaffed Manager just sits in his office with no interaction with patients or staff

JDGB

Beautiful facility with a great atmosphere and caring employees. Highly recommended

Jillian Marya

This facility went above and beyond for my loved one. Each and every employee I dealt with was very compassionate. Great customer service from admission to discharge. Highly recommend this facility.

Jocquetta Jones

Always welcomed with a lovely smile from the concierges whom are always available to help and assist when needed. The comfort and hospitality of the facility and staff makes the residents feel right at home. Phenomal Therapy Team that are consistent and understanding of each resident's needs and goals. This facility consisting of great staff/team members aim to ensure proper care and dedication to meeting the needs and goals of each resident. Definitely would reccommend Wellbridge of Novi to anyone

Karen DiMora

I can't thank the staff enough. Dr. Shuker, Candance, PA, Shari, John in Rehab, Nursing staff Ferdie, and many more that helped in my mother's rehabilitation. The facility was beautiful, the stuff was always very kind and caring. I really believe if my mother was not place there she may not be with me now. The care and concern was by far the best. Thanks to all of the staff .... I sorry i'm unable to remember all the names, but please know how much I appreciated all of you. Many Blessings, Karen DiMora

cote

My husband came to WellBridge after his surgery for a broken hip. We found the staff to be caring, compassionate and knowledgeable. We attribute my husband’s strength and recovery to the excellent PT & OT he received from Jennifer, Mary, Dianna, Dipeka & others while at WellBridge. His nursing care by Ferdie & Allison was top notch. The facility was clean and attractive. My husband felt he was at a resort. We want to thank the staff at WellBridge for the superb care my husband received.

Wilma57

Most staff are very friendly. This facility is aesthetically pleasing to the eye. Unfortunately the tech staff do not understand or know how to check for orthostatic bp readings. The nurses tried to give bp med in the evening using the am bp reading. The medication was to be given with certain bp parameters. This facility does not offer low salt no salt menu for patients. When inquired as to we were told that the patient needs to make good meal choices. How can you do this if you are given the salt content of the menu choices?

Nana D

My Mom was here for 6 weeks and I was very satisfied. The therapy she received from Meghan and Sheri was great. They have such a personality, Both are very caring as well as the entire staff. My Mom really liked the nursing staff. She wanted to take Jerad, Aubrie and Conner with her. Her only complaint was the food wasn't always warm. The facility is beautiful. I would definitely recommend this facility

Deb65klein

My Mom is 82 years old and was a recent resident of Wellbridge. After a bout with the flu and some unexpected heart problems she needed some rehab to get her strength back. I have to say we were very concerned about putting her in a facility like this due to many unpleasant things you hear. I was definitely wrong. My mom had the most pleasant nurses,aides and outstanding physical therapy treatment. Everyone was always pleasant and helpful. The rooms are spacious and clean and the food was great as well. I feel confident that my mom will do great back at home. I would like to thank Morgan,Mike,Rachel,Maida,Michelle,Simon and all the staff( I can't remember all the names but everyone was great!) thank you!!

Kimberly L

No one wants to be told that they have to go to an aftercare rehab facility upon leaving the hospital, everyone wants to go home. My neurosurgeon would not release me to go home, he would only release me to go to a rehab facility and highly recommended Wellbridge. When I first checked into Wellbridge I was welcomed by the staff to a resort hotel like atmosphere. I did not expect it to be this lovely. My nurse Allison upon arrival, who was a young, bright, young lady that helped me a 45 year lady get settled in to someplace that everyone else was twice my age. Allison’s bubbly personality made me feel much better about my situation. The next several days I had other nurses, but one stands out above and beyond, his name is Ferdie. When he saw my face he new how much pain I was in. He was inquisitive and promptly responsive. He treated me with compassion. Ferdie also reminded me why I was there, to keep me safe from falling, so I could heal properly from my neck surgery. He taught me about why pain management was in top priority, how important it was to eat, so I would feel better because of the type of medications I was taking, and he also reminded daily how valuable it was to remember who I was before I had my accident. He treated me with the utmost respect, which is much appreciated, especially under these circumstances. Thank you Ferdie and WellBridge staff for everything. I still want to go home, but since I have to stay, there is anywhere else I would want to stay.

Husbad

By far this is the most impressive facility my wife has been a patient at. Very clean, great food and present staff. My wife has complex health problems and the nurses and PA were able to provide the care she needed. Nursing staff was consistent which made the stay that much better. Therapy worked wonders with my wife and I cannot thank them enough.

My Sis

Recently my sister was transferred to Wellbridge after hospitalization. She has medical issues that require her to be on a special diet restricting salt and carbohydrates. This facility offers no diet choices. We talked with her nurse and the facility Physician Assistant many times. They both continued to say she was improving medically and physically. This was false. My wife and I could see her medical condition declining and they did nothing. Her family physician luckily saw her and had her immediately hospitalized. The hospital now tells us her medical issues have increased and wound and leg care from Wellbridge was inappropriately done. Wellbridge is under no circumstances a medical facility. They fail to recognize and treat medical conditions that could be life threatening to patients.

genie nehs

I am a recent discharge from Wellbridge.The facility had been highly recommended to me after hip surgery, and was certainly everything it was reputed to be.The cleanliness, the excellent menu. but most of all the caring and professionalism of the entire staff was impressive. The PT And OT staff- especially Erica and Cam- were top of the line. The Nursing staff was great, but the caring and professionalism of Ferdie, RN went well beyond expectations. Ferdie.s knowledge base was exceptional. and his response to my needs was rapid and on target. just wish every member of the nursing profession was as caring and competent.as I found Ferdie. My recovery was much more rapid and comfortable due to the outstanding care.

Jeff L.

I wish I had read up on this facility before my grandmother was transferred for a short term stay, this is by far the worst experience she has had in any health care facility. She caught C-diff(infection) within a few days of being there, old food sits there waiting to be picked up, the staff is extremely rude and lazy- it takes up to 30 minutes for a response when she uses the call button. They took her off her pain meds she's been on for years, and even when her pain Doctor called they ignored him, the administrator said she didn't need anything, he's not even a doctor and acts like he knows better than her doctor that's been treating her for years. Taking her off those meds cold turkey is very dangerous, especially at her age. There's just too much to list and a few things I'm reporting to th medical board, its the least ethical place I've seen. I rarely get angry, but this place has me livid about how they've treated her and I'm going to make sure they are reported.

StevieRhea

My mother was here for 12 days for PT and OT after surgery. The building is beautiful, and very clean. The staff is excellent. She had the same nurse during the day and evening shifts, most of the time as well as same aides. There therapist she worked with were excellent and helped her speed up her recovery and be able to go home. Private rooms, in room showers and they were cleaned often. The food was excellent. I was leary because of some of the negative reviews, but I only live 1-1/4 miles away and knew I could get there in a minute if she needed me. My mom did not have one negative comment about being here and neither do I. I highly recommend if you need short term therapy.

EMD

My mom went to Wellbridge for rehab after surgery as well as a minor routine post op complication requiring her to wear oxygen as she recovered. Our experience was excellent in every way. My mom's therapy was even done even on weekends. The facility is well staffed and she had the consistency of having the same day nurse for the majority of her staff which is very important for understanding the pt and picking up on subtle changes. We met early on with a NP who ordered breathing treatments and a chest x ray to see what her baseline was so to judge going forward if there were improvements worsening with the condition of her lung status. She was encouraged by all the staff to use her incentive spirometer to expand her lungs. Within a week she was off the oxygen. Her spirits were always up as the staff was very attentive to her needs and when she needed pain control she was not kept waiting. The food was excellent and freshly prepared by a chef daily. I am a nurse and I would recommend this facility very highly.

healthy now

Staff are excellent and attentive. They work well with patient and family. Building is very clean.

October24

Incompetent, nurses are understaffed, and management is lacking. Practically killed my mother-in-law-- she's now back in hospital. They can handle minor rehab issues but not patients that need some extra attention. Lack of attention to detail and they give lip service to patients' families concerns. Find another place.

sddpmd

My grandmother has been there less than one week and has skin breakdown and bedsores! It's heartbreaking. The staff never seems to know anything and my family rarely sees the same caregiver twice. What's more, on the first day of arrival "somehow" my grandmother who has limited mobility had a sore on her foot and blood was on her sock. No one could explain to us what had happened. My grandmother is there for post hospitalization rehabilitation, but clearly no one is doing therapy with her. They are ONLY collecting money. My family will be getting my grandmother out of this horrible uncaring poorly run establishment before she meets with anymore untimely, inexplicable events or injuries. It is so sad and disappointing to see my grandmother treated and cared for this way. I will be reporting these findings to CMS, as well.

mje0442

So very kind to my mother. The care here is excellent.

crushedheart

The decor is beautiful like a hotel rather than a rehab facility. The physical therapy department is very helpful and open to communication. That is all I can say that is good. I blame the nursing staff and doctor for my mothers death. There is NO communication with the patient advocate and the doctor or nursing staff. I asked over and over to speak to the doctor, please have him call me with my concerns about my mother. It took 4 days of constant asking for him to call me. After giving him my list of concerns he never called my back with the results. I asked for a week everyday to please have him call me, I asked for his phone number, the nurse told me he couldn't give me the phone number. I had filed a complaint about a specific nurse and while at my mothers home visit with physical therapy to bring her home she was wheezing and have a hard time breathing. When we got back to the facility the physical therapist and myself spoke to the same specific nurse and asked her to check mom out. She checked her blood pressure and oxygen level and told us mom needed to relax she was anxious from the home visit. I said I don't mean to tell you how to do your job but shouldn't you listen to her chest she said NO I go by vitals and her vitals are fine, she just needs to relax and breath. The next day the day nurse started her on breathing treatments, a chest xray and blood work was done. Mom had pneumonia! That was Friday, still no word from a doctor. I called and spoke with the nursing director, told her my concerns with the specific nurse and the doctor not return any of my requests to let me know the results of my concerns about mom. The nursing director asked me if I wanted to request that nurse never be moms nurse again and I told her yes, I don't want that nurse to care for her. I was told done and she would see about the doctor returning my call. Saturday my mom was having a hard time swallowing and had thrown up her breakfast, she was still having a hard time breathing, she was given oxygen. Saturday night the nurse I requested never be mom nurse was in fact her nurse after I was told she would never be her nurse again. I tried contacting someone with authority that night but was told no one was available on the weekend. Sunday I was 2 blocks from Wellbridge when the nurse called and said they were sending mom to the hospital 2 blocks away to get checked out, he said she probably needed fluids and IV antibiotics. It took a long time for mom to arrive and when she did, she was in severe critical condition and put on a ventilator. The paramedics said she was found in her room unresponsive on the floor. My mother who was suppose to come home in a few days, died 7 hours later. We went that night to collect her belongings and no one confronted us or asked how she was. The next day I figured someone would call and ask how she was, no call ever came. Something went terribly wrong and Wellbridge staff is to blame. Mom should not be dead.

StuRat

The GOOD: A) Jigsaw puzzles in common area were fun for patients, although they need some 100 piece puzzles, as the 300+ piece puzzles might be too challenging for some in rehab. They apparent have some small puzzles "in the therapy room", but we could never get access to them. B) The guest cafe is quite good. I especially like the veggie and hummus plate. Too bad this and the main cafeterias all close so early, though. I also like the infused water they have at the guest cafe, but that goes away when they close, too. C) Had an excellent exotic animal show once. Kangaroo joeys, etc. D) Staff was friendly. E) They provide daily newspapers, but many copies of the Free Press only, for some reason, with no Detroit News. F) Easy to get to, as it's near both I-96 and Grand River. I would avoid I-96 during rush hour, though, as it's a parking lot then. G) Free laundry service was nice, but confusing. The guidebook mentions a "blue-mesh bag for patients not using our laundry services", but we never saw any such bag. There's a white-mesh bag for patients who are using their twice weekly, same-day laundry service. You need to ask for this when you check in, or it's very difficult to get back on the list later. They also refer to a "hamper" for their items, like sheets and towels, but it's what looks like a large trash bin, in the closet. It needs a label. We were putting trash in there. One caution, they put iron-on name tags on all the clothes they wash, which may be difficult to remove. H) Beauty salon is good, but they need to say up front that the price is not included. My Mom had no cash when they gave her the bill ($25+tip). I had to bring some in from home. But it really helped with her mental health to "look human again". The BAD: 1) COLD exercise room. Too many windows and too little heating capacity for winter, I assume. The way the heaters blow cold air until they warm up is also annoying. 2) Few vegetarian options for protein. Eggs and dairy were available, but some vegetarians don't eat those. Peanut butter was available, but some are allergic. No other nut butters, tofu, non-dairy "milks" (like soy or almond milk) or beans were offered, although hummus seemed to be available on special request. 3) Protein shakes hard to get. Had to keep asking people, then eventually found out we needed to make an appointment with nutritionist, who only works workdays, to be allowed to get them. They treat a protein shake like it's narcotics, when they should give them out to anyone who asks. Had to bring in Ensures until my Mom was finally able to get protein shakes from them. 4) They take menu orders the previous day, orally. They need a form that can be filled out in advance, instead. Often my Mom was unable to think straight when they asked, and she would just say "fine, give me whatever", then find it was something she couldn't eat the next day. With a form, she could fill it out whenever she was lucid, not when they showed up and asked. One hint, once you get the order right, save the receipts they bring with it, then say "give me this again". The food they delivered was often wrong, too. My vegetarian Mom got ham on two occasions, for example. 5) Oxygen hard to get. My Mom was frequently out of breath, but rather than just give her oxygen, they said they would need a doctor's order. When they got around to testing her blood oxygen level, she had recovered. Luckily, it wasn't critical, in her case. 6) They took her down to the cafeteria to eat once, but nobody was available to take her back to her room. 7) Only can enter and exit by main entrance, which makes for a long walk to get from car to patient. 8) TV's in patient rooms are annoying in that they don't use the broadcast TV station numbers. For example, you have to hit 5 to get channel 4. TV's in the atrium work better, but at least one requires 2 remotes (one for on/off and volume, and other for channels). They should fix this. Also, they need to do what hotels do, and have them set to come on quiet, not at whatever volume they had been when turned off. 9) Bathroom door seems poorly designed. It's a massive sliding door, and a patient in rehab is unlikely to be able to open it using the handle, especially while using a walker. A traditional swing door would work better for patients. Also, it came off the track once, had a lot of resistance, and leaves gaps on both sides even when "closed". 10) Bathroom lights can keep patient up at night. There are two problems here. There's an "always on" night-light the shines in the eyes of anyone in bed turned that way, Then there's a motion-detector light that turns on whenever the patient moves in bed. I shielded both with taped-on cardboard, so the motion-detector isn't set off until you actually enter the bathroom, and the night-light doesn't shine directly in the eyes. 11) Nurse call button. They came and asked what was needed, then turned the button off, rather than waiting until the issue was addressed to turn it off. I understand that if they didn't do that, there would be no way for patients to convey a new, more urgent problem. Maybe they need two lights, one for "Awaiting a response from staff", and another for "Staff knows what the patient needs and are working on it". 12) They seemed slow at cleaning up messes in the common area. Some drool stayed on the hallway floor for hours, until I pointed it out to a staff member. 13) They seemed to want to keep her there until her insurance ran out. She had to TELL them she was leaving, as they weren't planning to let go of a cash cow.

Pfeffer

My dad was admitted to Wellbridge for rehab. We have been to other rehab facitities and this one is far better than any others we've been. The staff is so friendly and helpful, the therapists are awesome, the food is great, nurses are amazing and it's extremely clean. It was more like being at a nice hotel! I can't say enough great things about this facility.

Relative33

Wellbridge of Novi was amazing. They were nicer than most of our family members and did an amazing job. I can't praise them enough for their kindness, professionalism, patience, and respect. The place does not smell of old people. It was wonderful.