Rivers Grosse Pointe

concerned about elders

Some caring staff can be found including a nurse and physical therapist. Administration however is terrible, and concerned only with profit making policies. Judy is especially horrible to patients. Pertinent information is withheld as much as possible with no regard for best interest of patient. Some of the aides are incompetent and cruel. One left a sweet elderly woman in a closed bathroom for an hour. She told me of incident which I reported. No one followed up in any way.

Orlando

Rivers Grosse Pointe is good and they're doing what they promised to do. I have no complaints. The services are good. It's very clean. The rooms are spacious and nice. It's very well-kept. Their physical therapy is good. My brother has already moved in.

R123456

Scary Place to have a loved one. A beautiful venue in Grosse Pointe that should be a godsend for the aging population. Too bad they are more worried about the bucks than the quality of life. The nursing staff is rude, untrained and uncaring. There is a reason they are in a nursing home, in short, they can't care for themselves. They are paying the rivers to take care of them.

rlt3

The Rivers of Grosse Pointe is separated into 3 facilities under 1 roof: Independent Living, Assisted Living/Memory Care and finally a Rehab center. My grandma stayed at all 3 areas over the last 3 years so I feel confident that I can give you a comprehensive review of all facets of the Rivers. First the good. Walking into the independent living facility is like walking into a new hotel. It is light, bright, has high end finishes and furnishings, and the friendly staff at the front desk are always helpful. The apartments have tall ceilings, high end finishes and are quite spacious. They are able to get a nice cable TV package. It is a very nice place to live as long as your loved one will never need any further care. While living in the independent living apartment, my grandma fell getting out of bed. There is no way to contact the front desk or anyone from the floor of her apartment. It was hours before the neighbors below her heard her cries and tried to find anyone working at the 5am hour. They found a cafeteria worker coming in for the day who helped call the ambulance. After her stint in the hospital, my grandma was sent to the rehab unit. This is very similar to a hospital ward except it has about 1/10 of the staff. It looks like a nice place, especially since there is a huge Physical Therapy Gym attached to the facility. You can hardly find anyone working there and when you do, they are clearly overworked and overwhelmed. My grandma doesn’t like to be a bother and was largely ignored, even taking a fall while there as she attempted to use the bathroom. I do not recommend coming here to rehab. It was determined that my grandma needed some assistance (getting out of bed, other tasks that could endanger another fall) so Rivers has NO option for that in the independent living side. You have to move everything in their apartment to the assisted living side largely on your own. When you walk into the assisted living side, you need to sign in with an security guard. You need to remember to take a key card as the residents are locked in their own hallway. The staff is also overworked but less so than the rehab side. The rooms at assisted living range from a double hospital room, single hospital room and a deluxe suite which has an area for sleeping a little further away from a living area. But with no kitchen, no storage and a view that consisted of a swampy lawn backed up by a parking lot, it is not a nice place to live. No cable package is available and the TV is analog. No options to upgrade and you can’t get your own cable system. Why does the administration feel that the assisted living people don’t deserve decent TV? Food is included, if you like what they are serving that day, and you enjoy sitting in the eating area next to the nurses station with the continual beeping of the unanswered call buttons. Finally, after living in the assisted living facility for 6 months, the administration increased my grandma’s monthly rent by 63%! Preying on the elderly is a shameful practice. Everyone gets older. Think about that before deciding to live at Rivers as you may have to move your family multiple times as he/she gets older. Do yourself a favor and find an Independent Living facility that has onsite help that can be added on as your family member needs future assistance.

Leslie

We visited the Rivers Grosse Pointe, it was very nice, and the apartments were nice, but mother is not ready to downsize. They have washers and dryer in the apartment, their dining area is in an atrium, so it’s nice and open, and they have a pub where you can get sandwiches, soup, fruit, and ice cream during the day. They didn’t have outdoor spaces, and that’s a drawback. Most of the activities were exercise classes like chair yoga, you can sign up for bridge, and they take them out on field trips. It was nice and new, but they don’t have parking. It’s in a good location, they offered three meals, and the staff was really good.

reiman

Don't. Even. Think. About. It. You cannot even imagine the incompetence. When we arrived, the sheet wasn't even pulled out around the edges of the bed. No one came to the room to welcome the patient, go through his medications, give him an idea of when the doctor would be visiting, nothing. When you ask for a glass of water, it takes an hour. There is no sense of structure or organization at this place. The food is terrible. Do your loved one a favor and skip this place altogether. It is truly the worst.

mylifetoo

I am a relative of a former resident, i I will say that the staff there are awful. They never speak and when you request something they never brings it, they spend most (all) of the time socializing among themselves. When it comes time to feed the residents, some might not receive their food 1 hour later, they never bring water for the residents. They are suppose to come around and check on the residents every 2 hours which they dont. I will say that there are at least 2 staff members that are very polite one is a young nurse and a cna. I can see why this place has such a high turnover rate.

Sabina

The Rivers has a lot to be desired. They have major personnel problems, they hire and fire on a regular basis. New hires are not any more experienced or qualified then those that are fired. The food quality is terrible. Mostly it's cold, lots of fried food and just recently residents were served cold bread stuffing that looked like dog food. Assisted living residents are never offered coffee or tea with their meals, even when it's requested, the wait time is sometimes 1 hour or it never comes from the kitchen at all. The care is marginal, the aides do the minimum, lots of interaction with each other but very little with the residents, only when they have to. The best employee they had was the activities manager, she resigned. The new hire has the residents mostly watching TV. My issues with The Rivers are numerous, Lots of promises were made before move-in and since then but I have yet to see any of these have come into fruition. I'm looking to move my relative.

gracefull

Although the facility is new and beautiful, we found the care lacking. They placed my aunt in a room and barely checked on her. We were told they came in every 2 hours as is mandatory, but we barely saw them. We had to request everything: water, washcloths, coffee or toast at breakfast. No safety rails or Depends until we insisted. She was without teeth and they were serving her pork chops and pork loin. Staff told me she didn't have to wear a name tag, Harder to identify her I guess. It;s really a beautiful warehouse and they don't know how to care for an elderly sick patient. We had her caregivers with her day and night, because we felt she was totally alone most the time.

Leslie43

The Rivers was beautiful. It was brand new. They gave us a tour of the facility. They showed us the menu and gave us a floor plan. It was very nice. They showed us the activities they were having as well.