Fraser Villa

Todd1

My mom is in Fraser Villa's assisted living. It is a nice community. The nursing staff are very caring and they provide a good service for her. Sometimes there is just not enough staff to answer the phone as needed. The facility's upkeep, size, and layout are all very good. The place is a little dated but it's probably what makes the area so comfortable to the elderly because it looks a little bit older. The overall condition of it is good, though.

Provider Response

Sharon

The staff at Fraser Villa was so great and so wonderful. The nurses were special and so were the aides. They would come and talk to me for a little while and not have to leave. I enjoyed them. The physical therapy department was so wonderful in getting my foot back into shape so I could come home. They were trying to get me to stay longer and I kind of wanted to, but I knew I had to go. They treated me very well. They were so good to me. Their physical therapy department knew how to treat people and how to get them through physical therapy and get them motivated to work. They had good food. I went to bingo one day and I wish I had learned about it long before. It was like three days before I was going home that I went to bingo. I spent a lot of time where I shouldn't have spent (I went to the snack bar because they had that). I'm a Catholic and so I went to mass one day. The staff were very exceptional and very dedicated people. They were wonderful.

Provider Response

Lesley

My father stayed at Fraser Villa. It was very nice and clean. They had a very nice lobby area. The person at the front desk was really nice. The staff was very helpful and very accommodating to my dad, personable, patient, and very nice. The dining area was awesome, and the food was delicious and fresh. I've eaten there several times. The people that are eating have a chance to talk and eat with each other. The dining area was very cozy, too; it's not super big. They had a little cafeteria area outside of the dining area. If your family visits, you can go in there and play games and read books. They had a real cool bird sanctuary in there, and you could sit and watch the birds. That was all covered by insurance. If I had to pay out of pocket, I would be happy with that place.

Provider Response

LDNovember2021

My Mom was in Fraser Villa October/November of 2021 for about 6 weeks. During that time they were closed 5 times due to staff exposure to COVID, resulting in the inability to visit much of the time that she was there. I question their COVID protocols based on this high number of closures. We were also unable to get assisted living facilities to visit and assess my Mom so that we could determine where to place her and the notes that were sent instead were incorrect or unclear. My review is mixed. Mom had several nurses and associates that cared and that I want to thank. Unfortunately this was outweighed by the fact that they were short-staffed which caused us to receive confusing responses and direction regarding my Mom's care and many times they did not have enough staff to respond within a reasonable time frame when she needed something. I wanted to specifically mention one experience that we had. We scheduled a visit through their normal call-in line. I drove for an hour and 1/2, in rain and rush hour traffic to visit in the evening. When my brother and I got there the lady behind the desk was very rude and condescending to us and called my brother a liar and said that we did not schedule an appointment. After arguing with her for 15 min she finally agreed to let us in. I called the scheduling line the next day and was able to speak to the person that made our appointment and they confirmed that it was on the schedule and was not sure why she was not aware. It is a very stressful experience to have your Mom in rehab and this confusion and rudeness was unacceptable. I would have hoped that the individual that is the first person that a visitor meets would have some compassion and could handle situations such as this with much more grace than we were shown. I cannot recommend this facility at this time.

Provider Response

daughter of M.W.

mom went in for Rehb/therapy. She sits for hrs & no one helps dress or clean her up. Frustrated daughter (unable 2 visit)

By A loved one that cares

Very disappointed in the service that was given to my Dad from Fraser Villa Rehabilitation Center. He went in Fraser Villa Covid Free as that was mandatory for them. During his time there he was not taken care of very well at all. The staff was very unfriendly and all they wanted was my dad's insurance time to run out and send him home. They kept blinds closed tightly knowing that we came to the window every day multiple times a day. When they released him due to insurance coverage we asked them 6-8 times to do a covid test before he was sent home. Just as they requested one before he came in. They constantly ignored our request and everyone from the nurse to the case worker said "they will leave a message for someone to do that" One lady said she would make sure and get back to us and never did. So needless to say he was sent home with no Covid Test done. Since then Fraser Villa has had an outbreak according to the Health Department which makes us believe that is where he got it from. Terrible Service. They don't care about your loved ones - all they are about is the money and when times up they want you out. When they dropped him off they left him in a wheelchair in the driveway and the wheelchair didn't even fit through the house doors but they didn't care about that either. Check into this place before sending your loved ones here. I hope the Health Department fines them. They have a good reputation out there from long ago but I think it is old and needs to be updated because I would never recommend this place to anyone who cares about their loved ones. So sad that a family has to go through something like this on top of what they are already going through. How some of these people that work there sleep at night I will never know