Heartland Health Care Center-dearborn Heights

TashaN

My Uncle is currently a resident. My Mom has been trying to reach his Social Worker "Diamond" for over a week. When she asked forba Supervisor she was denied. My Uncle has Significant development delays and is 87 yrs old. We want him transferred! Can ANYONE PLEASE guide us in the right direction?

Provider Response

LaDonna Harrison

This is an awful place to send ur loved one. They treated our Dad like a homeless person. The staff didn't properly take care of him. With Covid and us not being able to see him the staff told us he was doing fine. June 1 when we were finally able to see him. He wasn't doing fine. He had enormous bed sores that was not properly treated. He came home June 8 with untreated bedsores. The wound are specialist told us Monday June 7 that his bedsores were healing which was a complete lie. His primary...

Provider Response

joan66

Heartland is awful and you should not consider this for yourself or a loved one. All places are short staffed, but my mom was dropped because they tried a one person transfer when 2 person was clearly called for. The staff are not good at communication. My mother was moved 3 times, taken to an emergency room twice (both unnecessary) and we were never notified. Covid among the staff - but we weren't notified until a week later (unless they had multiple outbreaks). The social worker did not assis...

Provider Response

Dianart1

I would like to know what I need to do to get this facility to stop neglecting and ignoring my mother who is a patient there. She was transferred there from the hospital for REHAB. To get physical and occupational therapy with the goal to get her stronger so she can come back home. Instead they neglected her to the point where her blood sugar dipped so low that she became unresponsive. The blood sugar was so low that it was a CRITICAL VALUE. In the hospital a rapid response team is called overh...

Provider Response

CCART

I usually do not write reviews, however, I just have to say how kind, helpful, informative, etc. the people at this facility have been to my family member and myself. I was very distraught having to deal with the rehab/nursing home process. The staff at this facility walked me thru the process step by step. From the administration staff thru the day to day nurses, nurses aides, cleaners, etc. they've been nothing short of miracle workers for me and my family member. Thanks to all. Ms. Carter

Provider Response

Demetrius cole

This place is terrible. The staff are not friendly at all. The patient call lights are constantly being ignored. The staff are rude. The only good thing I can say about this facility is the residents they always speak to me every time I come visit my love one. The day before I moved my loved one in.,another family member of another resident was coming out. I asked how did she like this facility and she said it's ok but the staff are rude and not friendly at all. Sorry to say she ways on point.