Christopher Heights of Webster

MYKroe

When it was determined that it was no longer safe for my Mom to remain in her beloved home, we chose Christopher Heights of Webster to be her new home. Upon entering Christopher Heights my Mom marveled about how beautiful it was (it was brilliantly decorated for Christmas) and said “Wow, this is like a fancy hotel.” My Mom’s initial sadness about leaving her home quickly disappeared when she became engaged with people her own age, the plentiful activities at Christopher Heights, such as Bingo, trivia, sing-alongs and her favorite, the live entertainment. Compassionate companions attend to my mother’s needs, taking her to the dining hall for prepared meals that she loves, keeping her room clean, assisting her daily needs and showing great concern for her safety. I unequivocally recommend Christopher Heights of Webster as a top notch assisted living facility.

Michelle

We visited Christopher Heights of Webster assisted living. There were pros and cons. I liked that when my mom had spent down her assets, she would be able to get flipped to MassHealth and Medicaid and remain in the community and the room that she was residing in. Even after she spent down her money, as long as she was safe to be there, she didn't have to transition to a nursing home. What I didn't like was having no options right off the bat, going in the room choice. We wanted their normal-sized studio, they at least give her a little space so she could have her bed, she could have a little table and chairs in the little sitting area. The only studio they would offer to us coming in was extremely tiny. It was like the smallest little box that she could barely move in. We asked if we could go on a waitlist and get into a larger studio but it seemed to be that was the only option that they would provide for her coming in and they would allow her to go on a list if one came available. But if a larger room didn't become available and she had spent down her money at the time it came available, they wouldn't move her. She would have to live the rest of her life in that little box, so we couldn't do that to her. Other than that, we liked it. We thought their activities were okay. We didn't think they were fabulous. We thought that the activities that they provided were so-so. They didn't offer arts and crafts, they didn't offer a lot of things that interested her. It seemed like it was more a little bit of exercise, they had games out that people could use and play or they could read but they didn't have a lot in the sense of activities. That was a little bit of a disappointmen too, but the grounds were nice. It looked very clean. I don't know what the food was like but they raved about their food. The woman we dealt with was very nice. She was very informative, answered all of our questions, and was very helpful in that way. I think that if it hadn't been for the room, we may have considered it.

beah77

I am a friend of a resident that lives at Christopher Heights in Webster MA. The facility is very, very nice and most of the staff is very nice. However, the food is abysmal. According to my friend, they have meetings regarding the horrible food, but nothing changes. The chefs need to remember that this is a facility for elderly people-complaints are that the food is too spicy, undercooked vegetables, not enough variety in the menu and the food quality is very low. I am not sure why such a beautiful facility inside and outside would be proud to serve such horrible meals to these seniors. Instead of upgrades in the lighting that is being replaced, it would behoove them to spend the money on some decent quality food or replace the chefs with a chef that understands the tastes and palate of seniors.

Bad Food

The food is terrible and the residents don`t eat what is served most the time. Christopher Height of Webster needs to hire a real cook because the cooks they have do not care what they serve our great older generation. Management should be involved and look how our elderly are being feed. Total unacceptable. Staff is good. But food is terrible. Management get involved

DannyP

My mother is a resident her and finds that there are not enough quality activities. She finds that other than Bingo there are not enough interesting things to do to keep busy. The real complaint is the low quality of food and that it is mostly overcooked and by the time it is served, it is cold. The rent for this facility is pretty high, so one would think that at least the food would be better. I have been told by some of the other residents that the Charlton MA facility is much better and many people wish they had gone there. At my last visit there was a lot of grumbling among the residents. Needs some improvement!!!!

Misty88

The facility is very nice and very clean. There are activities for the residents. The major complaint is the food. Very low quality and mostly overcooked. I find this appalling that my friend cant get a grilled cheese that isn't hard as a rock given the rent is between $6-7K per month.

Emily Paige

My grandmother recently moved here and she loves it! The residents and staff are great. She used to be alone all the time and now there's always people around so it always feels very welcoming and homey. The reason I only rated it a 3 is because of the food. For the money you pay to live there and the great quality of living, the food is really low grade. I've been there to visit and actually eaten there and the food needs to be upgraded and cooked better. Alot of the residents are unhappy with the food from what my grandmother has told me. I dont understand why they haven't done anything about it.

Caring115648150

It’s excellent. The atmosphere is great; it’s bright and cheery. She’s very happy. They have a lot of activities going on every day. They have arts and crafts and take them places. It’s really great. She has her doors locked, but she has a key to get in and out. There’s a sign in button; she can’t be out in certain hours. If she’ll be late, they need to know. They have a kitchen and staff; they serve three meals a day. The food is great. There’s a cafeteria that’s like a dining area that they can go out and get snacks if they want. People are wonderful. The staff is very accommodating, and they really encourage social skills. She’s gotten much better ever since she’s been there. I would highly recommend it.