East Longmeadow Skilled Nursing Center

Patricia

Some of the staff at East Longmeadow Skilled Nursing Center were fantastic and good at their jobs, right down to the housekeeper. The housekeeper did her job every day with no complaints. Let's face it, who wants to clean that many toilets in a day? And yet she was always very helpful. She got me some ice water one time because everybody was busy. That kind of spirit was present there. The food was OK, but I thought the portions were too small. It was a nice place. It had a nice gym. It was very...

sunshine1212

It seems like they are short staffed. My mother was basically going nuts in there and she was miserable there. I would of liked her day filled up a little more like it has been in previous places. She always was happy in other places. I walked in one day and her phone was on the floor. Her TV remote volume did not work. Her Social worker never called me or talked to me. I really feel bad for people who go in these places and have no one. So sad.

billburnsy113

Facility was really beautiful, my mother was there for rehab. Staff was kind and always took care of her needs whenever she needed anything. We would absolutely have her return if she ever needed rehab again.

jimwatson

My mother was admitted there last week for rehab after a fall and the response has been TERRIBLE! No phones get answered. NO calls get returned. They haven't figured out how to handle COVID visits. We will be moving her out ASAP.

Unfriendly Staff

My mother was a resident there for three years on the dementia unit. The only reason I kept her there so long is because I couldn't find a better dementia nursing home in the area. Whenever I would go to visit her the majority of staff would look away and not make eye contact or say hello. To get her toileted so she could go out I was treated like I was asking for the moon. It got so bad I had to call the administrator. He didn't call me back until I went above him to the corporate office. In fa...