Glen Ridge Health Campus

Jimmy

Overall not a great place for my mom! Facility is old and run down. rooms were clean but showed wear and tear and are in need of a remodel. Staff at the floor level was nice and seemed to focus on care of my mom. Zero security and accountability. I came and went as I pleased with no one asking who I was or why I was there. I took my mom out for lunch and no one asked me what I was doing with her. Anybody could walk around the facility and do whatever as the staff is very busy. PT's and OT's seemed to be professional and effective. On the other hand communication was extremely poor at the director level. Left voicemails with zero call backs as well as my sister. When I arrived physically , I went to talk with the Executive director about the poor communication and he got very defensive and even angry that I was bringing this issue up. Made incorrect statements in an effort to cover the failures of his staff and shift the blame to me and my sister. Zero communication on what the criteria was for my mom to leave the facility. I had to make the decision on when it was the time for her to leave , which in my opinion is ridiculous and I am not a trained health care worker. I would think they were just trying to milk the insurance coverage.

Michael

Glen Ridge Health Campus was real close. It's just a half a mile away from where we live. It's a little bit older. They not only have assisted living, but they also have a rehab facility there. We were going to use that one actually. They had somebody on staff that spoke Spanish, but they weren't there all the time. The problem I had with them was that they weren't responsive. They were supposed to send somebody to interview my mother-in-law to verify the level of care that she needed. They said that they would wait closer to the time that she needed to stay there and nobody ever showed up. I called them, and this was like a week before we had to use it, and they said that they decided that maybe they weren't the best fit for my mother-in-law, that they didn't want to proceed any further, and that left us in a bind, because we had one week to try to find someplace else. I was really disappointed that they kind of backed off at the last minute. The staff seemed friendly. They all seemed nice, except the one lady that we were supposed to talk to went on vacation right when we had to do everything, and she's the one that decided it wasn't the best fit.

Provider Response

Rose

My husband is at Glen Ridge Health Campus. We have been very pleased with them. I have even thought of moving over there myself. He's been there long enough now that he knows a lot of the residents, at least the ones in his area. His nurses, one in particular, have been very good with him because sometimes he needs quite a bit of care. I certainly cannot complain about Glen Ridge. They have met our needs, for sure. He's very happy with the meals. I'm very surprised at how many activities he has joined in. They have little activities in the afternoon, and I know they are having a concert today. I think the building is very clean. I've gone in a couple of times when his bed hasn't been made yet, but I guess things go on some days that make some things run a little bit late. The cleaning girl came in yesterday when I was over there, and she ran the vacuum, dusted the furniture, and cleaned the bathroom. They're very expensive, but they all are. And I guess compared to other places, they are comparable. They do go out shopping occasionally, and I know they have taken some of the residents out just for a ride around in the afternoon, particularly when the trees were all pretty before the leaves all fell off.

Darlene

My mother was in Glen Ridge Health Campus. It's nice, it doesn't smell or anything, and the staff was very nice. It has a little bit more of a nursing home vibe like the room is just a room, it's not an apartment. It has the same kind of rules as assisted living, being able to get out and get around somewhat, and being able to feed yourself, the same type of rules. The rooms looked more like a hospital room, but a little bit bigger, maybe with a little couch in there, but it wasn't a lot of space. They have community areas where you could go down and get some coffee and that kind of stuff. They're nice, it's just the other place was nicer, and the rehab portions were nice. The staff is kind and the place was clean, everybody there had been very kind, there was no dirt or trash or anything, and trash cans were emptied.

Provider Response

Sandra

My husband is at Glen Ridge Health Campus. We chose that place for him, because it's the only facility that does skilled nursing. The layout is really good. It's easy to follow and they have PT and OT. There's a dining area for each group. They were supposed to have activities, but due to not having enough staff, they haven't been able to do activities in the skilled nursing part. Also, their food has a lot of carbs.

ckeel

My mom was a resident last year. At first we really liked it, everyone was very nice. But then care went downhill fast. Meds were not given timely, several aids were clearly there for only a paycheck. Although there were 2 aids there that were awesome but they shared with us that patients didn’t get good care there. They wouldn’t bathe my mom and when we asked repeatedly they said they did. Which they clearly did not. The room had cloths all around and soiled bed linens In The corner. Not all the time but often enough. To be fair, the food was very good. The facility had some nice things such as music and happy hour for residents. If you send someone there just make sure you check on them.