Carmel Health & Living Community

Layla

My Mother has been here for almost 2 years and I keep hoping it will get better but it doesn't. I talk with her several times a week and see her at least once a week. The culture of the facility is secrets, lies and no confidentiality. The food is always cold and every 4-5 months they have a new chef. The activities director is different every 3-4 months. There is a new Business Mgr., Director of Nursing and Social Services Assistant during the time my Mother has been there. Some days there has only been a nurse on my Mothers hall dispensing meds and no CNA's to help the residents. They have been mean to my Mother as well as bullying one of her friends. All my Mother and others want to do is live out their lives in peace, having decent food to eat, and be cared for mentally and physically.

YSK

August 26, 2023. There is COVID in the facility! There is no posting on the door to this section that 3 people have tested positive to covid. This facility is very large with many different in and out doors.

ynhappy

Care on the weekends is terrible . They have little staff and residents have to fend for themselves. During the week it's not to bad but all it takes is one infection that goes unchecked and your loved one is at risk for not being with you anymore . Their rehab unit is always well staffed .

JoelH

When my grandmother initially was admitted to this facility after a hard COVID 19 illness that completely debilitated her, going from living alone in her home, to needing 24 hr care, to eventually passing away, the staff was barely helpful at all. I had to schedule a separate time to have a care plan conversation with the staff—which was well over a week after her admittance. When insurance lapsed they forced me, her grandson to take on full financial responsibility in order to continue their care. Aside from that, they never acted as any sort of fiduciary custodian of her financial outcomes, moving us to private pay coverage as soon as they possibly could without letting us know that changing her medicare coverage would've gotten her additional coverage for a much longer period of time. Finally, after her passing, the company never attempted even touching base with me personally before deciding to file a lawsuit against me demanding the total $7000+ bill she left PLUS lawyer fees. Awful business with even worse staff. I highly discourage sending your loved one here.

Justine True

Awful care. Terrible communication. The PT, OT & ST therapists were actually great, but they have so many patients to see, they literally sprint out of the room when therapy is over. Nursing care is atrocious: patients with watery diarrhea from too many laxatives keep getting laxatives given to them! Patients sit in their own filth for hours waiting to be helped. If we hadn't moved our Mom to a new facility, I feel sure she would have died or been driven literally crazy if she had stayed here.

concernedfamily123

This company does not care about their staff which trickles down to horrible patient care. The staff are moved all the time do you never get the same staff twice. Transportation is a joke my family member missed critical appointments. The food is always cold and almost never what she ordered.