ProMedica Skilled Nursing And Rehabilitation (Libertyville)

KL

My wife is in Manorcare of Libertyville. It's a nursing home with 24-hour care. We've had a good experience with this place. She's been in and out before, so we knew what we were getting, and the staff is fantastic. Everybody knows their names and is on a first name basis. The food is fine, and it's close to home. The building is three stories. The first floor is for short-term care patients, second floor is a little bit longer, and the third floor is long-term care. My wife is on the second floor. There's quite a few activities going on. We've been to bingo, ice cream socials, and Halloween parades. They look out for the patients pretty well. The only problem sometimes is people have to realize that when they put their light on, the staff does not come right to them, but they come in and keep you informed of how long they'll be, then come back when they say they will. It's very good. The facility is laid out really well. On the second floor, there are two lounges where the people can go to eat and there's a large dining area that they use for games and other things. Each floor has designated areas for activities. I have seen no problems there at all. We're very happy with them.

bull s

My husband was in there after being in hospital for pneumonia. He was in there for a week and when he came home the next morning at 4 am I had to call an ambulance to take him to hospital. He had to be intubated because his pneumonia was that bad. They sent him back after 2 weeks in hospital. He was put up on second floor for closer watch and the care by nurses and techs were horrible. The nurse practitioner treated him horrible. They lost all his clothes when they washed them. No one told us he needed to mark his clothes with his name so the ones the first week were lost and never found. The second week the tech marked his clothes with permanent market which bled through. They lost them and finally found some of them right before he got out but they were ruined because off marker bleeding through. They didn't have his inhaler when he got there and ordered it. A week later I took his in from home. They didn't give medicines on schedule just when they got around to it. Do not send your loved ones there. The only good thing was their physical therapy.

gprindle

I can't believe the negative reviews here, since after 3 weeks of rehab at Manorcare I can't say enough good about them. I went to the manor after spending more than a week in the hospital with pneumonia with heart complications. When I arrived I was so weak I could not even roll over without help. The nurses and aids were friendly, supportive and very positive. I was treated with compassion and respect and everyone went the extra steps to try to make me as comfortable as possible. A key aspect to any rehab facility is the occupational and physical therapists and the ones who worked with me were top notch. They seemed very skilled technically, but more importantly they knew when to push you and when to have you ease back a bit. Three therapy sessions a day was exhausting but they were always mindful to balance out your therapies so they were most beneficial. One day a week you normally do not have therapy so you can recover, and by the second week I remember telling my therapist how I really missed it and "a day without therapy is like a day without sunshine" If I had to make a negative comment, the food could be improved, although it did seem like the kitchen tried their best it was still typical hospital food.

shamefull

This facility should be ashamed to use the word "caring" in the description of their facility. With only few exceptions, everyone from management and supervisors to nurses assistants, have anything but the patient's well being or comfort as their priority. I wonder why they have bothered to install "call buttons" when they do not respond to them. Everyone seems to be on their own schedule, with no cooperation nor coordination between them. They are very good at making excuses, I.e "it is not my job", "we are short handed", "I have other things to do" and so on. Complaints to supervisors and management result in worsening conditions rather Thani improvements. My wife was in their facility for two months, and I stayed with her the whole time, sleeping in her room. My comments are not based on hear say but on my own experiences and observations. It is a shame that Medicare and the Illinois department of social services allow.facilities such as this one to continue benefiting from our tax dollars.

sedly

My father was there for 6mos until his recent death. Except for a handful of nurses/aides most of the staff acted like they did not want to be there. Avoided eye contact with everytime i visited. I came 2-3 x a week and the smell in my father's room was awful. I've complained numerous times and hardly anything was changed. The food was terrible. On many times I've sat with my dad in the lounge I would have to help the other residents calling for help since the staff mostly ignored them. Fortunately one or 2 staff members helped advised me to sign up my dad for hospice since they've noticed a rapid decline. After 1 week on hospice, my father passed away. I could never recommend this place to anyone.

Family member000

The therapy was excellent, everything else was awful. Keep dad waiting over an hour when he called sometimes. Left him in bathroom and went on break! No organization or routine. Very disappointed, moved dad to a different facility.

Steve1963

My Mother was there 2 weeks for rehab after a fall She made no profess and was constantly very confused. She called me crying more than one time saying she was left somewhere when no one around to help her. Her laundry was all urine soaked. After 2 weeks I drove through the night and took her out of this facility. She sent pic of the food I would feed that slop my worst enemy.

Debbie020015

My mother-in-law only stayed at Manorcare of Libertyville for 3 weeks, but they took very nice care of her, and they seemed to do very good for her. It was clean, and they were very attentive to our needs. I had no complaint, and they complied with everything. You could have alternative things if you didn't like what was on the menu, so that was good that you had a different option in case. I would definitely recommend it.

Arlene D.

Awful place. My Mom was there after surgery. Must be very understaffed because call buttons are ignored,or not working, and if you go to the nurses station to ask a question they do not acknowledge your presence, just keep looking at their screens. Food is terrible. Absolute cheapest stuff they can feed people.

Joe Mancuso

I was a patient in late 2013 and early 2014. I had a revision done on my total knee replacement. The nursing staff was excellent. Even the techs were right there when you needed them. The ovenite shift was also great. Put your light on and they are there within a minute. The food was hot and you could order extras when you want. It was always good. The physical therapists were all a pleasure to be around. They all seem like the really know their work. The facility had tons of equipment and always guidance through your session. The 3 weeks I was there was so helpfully. Marlene, my nurse and Aileen my therapist were the best. I actually made friends with a couple of guys that i still see. The only beef I had with Manorcare was as a patient, coffee was not always available. They have a couple of machines but limited times to use them.I highly recommend this facility.

deeply disappointed

This place is an absolute nightmare. If you care at all about your loved one, stay as far away from this place as possible. They are greatly understaffed and extremely incompetent. The nurses are uncaring and quite cold. They can not answer questions without saying "I don't know let me find out" and then you never see them again. The techs stand out in the hall talking among themselves when patients lights are lit all over the hallway. The hallways smell like human feces because the patients are left in their dirty diapers. I have heard the techs yelling at the elderly patients. In my opinion this place should be closed down.

jp55

I was dissatisfied with the care my mother was getting. We went there because of the physical therapy and we left 2 days later. The staff looked tired and over worked, no one in administration was able to answer my questions or concerns. We had to bring in our own supplies because we were told they had run out of bedding and towels.

Dccdcc

Rehab was good, medical care seriously lacking in my opinion. You need BOTH.

tiger70

Manorecare should be shut down my mom broke her hip went their for rehab almost died. She was having sever stomach pain tried call for a nurse call button was broke. the she was yelling for help no one herd her all night she was out of it she called my sister and hung p because she was in to much pain to talk and just hung up the phone. My sister realized something was wrong they would calla ambulance until her stool sample came back. It then took 45 minutes to get a ambulance because they don't know how to dial 911. Anyway she was bleeding interlay all night at to put a breathing machine in had to give her blood. And don't eat their food she got a serious bacterial infection. she sat in a dirty diaper for hours. Please don't take your family there.

enid21

For the most part, clinical staff is competent and caring, with some exceptions of those who are just there to collect a paycheck and treat patients as 'room numbers'. Often short-staffed, not sure how they get away w/this by not meeting state requirements. Administrative Staff is detached from the 'heart and soul' of the facility and its mission. Daily visits meant helping out just to ensure care. No facility is perfect, but consistency would be an improvement.

enltguy

The staff at this Manor Health Care was a great bunch of people. The program manager typically seemed rather stressed out, but most of the nurses and other staff appeared genuinely happy to be there each day working with the elderly patients. Much of the care was very personal and positive relationships were often formed between staff and patients. Volunteers were great and many days found fun programs for some of the more "functional" patients, but the staff made a true effort to get as many people involved as possible. Programming could be anything from a card game, to a concert or ice cream social. The facilities themselves were clean and well maintained. The building was large enough to house a spacious lobby with TV and chairs, a large cafeteria for meals, and there was even a salon for a haircut or a little pampering right in the building. A great place!

P4nPunk

My experience with Manor Care includes a two week period of time while my mother was recovering from a stroke. I found the location to be very convenient for me and my family. While the facilities were not modern or state of the art, I found them to be adequate for a short stay. The residence was not overcrowded, and the rooms were clean. My only complaint really is the availability of the staff. I found myself performing many tasks throughout the day when I visited. Manor Care seemed to be understaffed at the time. However, when staff were present, I found them to be more than friendly and helpful. Overall, I was satisfied with the quality of care and facilities.