LaGrange Heritage Senior Living

Peggy

We moved into LaGrange Heritage Senior Living. The curbs were too high. You couldn't get up the curbs. There was a bump into the garage. You had to step up to get into the apartment, and the bathrooms were too small for seniors. You could not get a walker and an electric chair in it. They're just not senior-made. The cabinets are too high, the bathroom vanity is too low and too small, and who would give a handicapped place a bathtub for old people? Old people can't get in a bathtub. The staff lied. I paid monthly for cable TV and was there for nine months and never got it. I asked them to repaint the walls. Somebody had touched up the wrong color paint. I asked them, but they never did it. They lied and said it would be done the following week. They lied a lot and never did anything for you that you asked them to. Three neighbors told me the same story. They had been there from the beginning and still didn't have cable TV, but they paid for it. It's a big facility, and their offices and the dining room were very clean.

Crystal

LaGrange Heritage Senior Living had excellent facilities and you could progress to assisted living and then to memory care if you needed it. They have cottages for the independent and they're two-bedroom, two-bath, and very spacious. You get a garage and a screened-in porch. There's a Publix right next to it. It's in a very nice part of town. They have activities and things like that. I didn't eat, but they have meals. When you're independent, you have a big kitchen. All your utilities are included. I had finally decided I was going to go there. However, I couldn't get the salesperson to get back to me so I could come out and look at a unit. I've seen the floor plan. I talked to her on several occasions, and I went out and saw her one time. It's huge and I liked that, and they allow pets. I was sold. All she had to do was to help me come out and do the paperwork, that sort of thing, but she didn't do that. She gave me her card and her cell phone. She called me back, but she never closed the deal for me. She just left me hanging. I was very disappointed in that. I live in LaGrange, so, that would have been perfect for me.

Annette Hodges

Floors in memory care are coming up causing a dangerous situation for anyone using a mobility device. The couch is stained with poop and smells like urine. The residents sit all day in front of TV and the activity caldendar is a joke. CNAs overall are good. Management is rarely on site and skirt any issues that are brought up, circle talk, make excuses, and don’t take accountability.

Carly

The facility is beautiful and clean, but that’s all I have found good there. Staff is no where to be found a majority of the time. They don’t seem keen on doing their job. The management is not impressive and lack any communication skills. They once told my mother to check on a resident that kept screaming in her room instead of doing it themselves. (And guess what? The resident was on the floor!) My grandfather went a week minimum without any insulin and they did not contact my family about it until day 5!! I am NOT impressed with this facility and I’m grateful we moved my grandfather out of there.

Sandy

LaGrange Heritage Senior Living was very nice. My dad and I liked the whole layout. It was a beautiful place. It was a gorgeous facility and they had everything that my dad would want. The staff was very friendly and knowledgeable. It just was too expensive.

Diana102

LaGrange Heritage has been such a great place for my Dad to live. The staff is so kind and caring. They give him lots of encouragement and attention. Everyone was beyond wonderful and patient with him during his first weeks of transition. The staff was always welcoming and helpful with any questions or concerns I had. Aaron, Kyndall, and all of his caregivers are very open to any suggestions his family have had concerning his care. They are not only concerned with his physical health, but his mental well being as well. They are ceaseless in their attempts to include him in the many fun and interesting activities available. I must also mention that the maintenance staff headed up by Cody, are excellent as well. We are very happy with choosing this facility for him. He has enjoyed meeting new people and doing new things. He is a picky eater, but the food served is always tasty and restaurant quality. We have peace of mind that he is being well cared for in every way.