Brookside Commerce

Carla

My mother is currently at Brookside Commerce. They are very attentive to her, very patient, and understanding. They communicate well. They provide a lot to keep them occupied. They are inviting and clean, which is very important. They do a good job of doing the laundry, which I appreciate very much. They make her bed every day for her. When she needs assistance, they assist her. They are very quick to respond if she has to push her button. They communicate well with me. They keep me posted on everything that transpires with her. She gets her medication like she's supposed to get. They keep good records. If she gets in one of her moods and decides not to take her medication, they communicate that to me as well. They are very kind. They do a good job with their menu. It has variety. They offer some options if you don't like what's available. You can get a salad. They post it for the week, and they post it for the day on the table. There is plenty of communication about what the meals are. Every time I saw the food and been there when she was eating, it looked appetizing. They did win Best Jackson Senior living for two years in a row from the Jackson Herald, so I think that's pretty good.

Julie28029450

At Brookdale Commerce, the staff was very friendly and outgoing. Any question I had was answered clearly and completely. They also showed me anything I asked to have shown to me. I thought the room was set up very well. It was spacious, clean, and roomy. I wasn’t there when they were doing any social activities, but they had a calendar posted with a lot of social activities posted. Their dining area was set up very well, too, in tables of four, so there’s room for folks to sit together and socialize. The thing that I liked best about it was that they had put each of the resident’s names on their doors; I thought that was very thoughtful for the residents. Overall, I had an excellent experience with them.

Caring112740950

Brookdale seemed nice, and the rooms seemed spacious and clean. The bathroom was set up well. Bingo was going on when we went. The staff seemed caring and nice.

Mike105936850

My wife stayed at Brookdale for two-and-a-half months. The people that were don’t know how to take care of her. She fell. The experience was not too good. One of the staff haraased my wife all the time. And I say, she does not know anything about what she is being paid to do.

Susie7

At Emeritus at Peachtree Village, the staff was not very attentive to the people. I tried to talk to them, but they were too busy to try. I came in late on a Saturday, and they didn't have anybody there to kind of watch over what was going on. I didn't stay long and didn't bother to even talk to them. Also, some of their facilities were set up for assisted living and also for people with mental conditions, but it was just like you were going to live in a hospital. It just didn't feel like a home. It makes you feel like you want to run away as quickly as possible. Also, it kind of smelled like a hospital. It made me back off really quick. It just wasn't pleasant.

Wanda14

We found Emeritus. They moved in in mid-February, and they're moving out first of June. They tried to keep going up on their rent that they were setting. The whole time we've been there, the staff has been changed twice. The whole staff, the maids, everybody has been changed. When we first got there, the staff that they had was wonderful, and then by mid-March, their whole staff was gone. That's why we really picked them because they were loving, warm, and caring, and then as they left, their attitudes and their warmth left with them. What they say to get you in there and what they follow through with are totally different. They told me they had different activities throughout the weekend, but most of them just never happened. They're supposed to have kick ball and bingo. They're supposed to go to Wal-Mart one day a week, and most of that never happened. They won't come out and clean the place once a week. They were supposed to take my dad to and from the doctor within a 25 mile radius, and then they didn't do that. They didn't do half the stuff they said they were going to do. The cottages and the inside are very nice. The food at first was really great. Their meals are just skimpy now. There's barely enough to even to feed him. They only get like half a sandwich because there wasn't enough food for him to have a whole sandwich at nighttime for supper. It got bad. They ran out of food and stuff. It's a very big disappointment to me because they just weren't upfront at the beginning.