Alto Senior Living of Buckhead

My mother's manager

Since July 1, 2015 the situation has declined at Bickford of Biuckhead. A new Executive Director arrived on July 1 and since then the staff keeps changing. She fired the first activities director, hired a part time activities in November and now she has left. The wonderful chef who my mother loved (as did everyone) was fired in November. The Head Nurse who residents and families trusted and had great communication skills left in September - families saw how she was treated. Residents are now starting to leave. The corporate headquarters have been told how bad the Executive Director is but there has been no response. Morale is low among residents and families.

Caring99782650

Bickford of Buckhead was very pleasant, the people were very nice, and I have been here for years, so this proves to be as nice as I had thought it would be. My room is small, but adequate. There are some in-house things. We have an activities director, and they take us out for meals twice a month and grocery shopping. I would suggest that anyone who is interested seriously should look at the place. This has been recently remodeled, and it is a very comfortable place to be.

Adult child of seniors

My parent has lived at Bickford for 2 years. I had help identifying a small facility with reasonable prices, close to hospitals, and outstanding CNA's. The new 2014 Director has done an excellent job of tightening up policies, procedures, and staffing. As with all facilities, there is turnover in chefs, activities directors, and nurses. But there have been many staff there the entire 2 years. They have worked with us through hospitalizations, falls, mediation changes, etc. And the small size if the facility allows for every staff member to know not only our parent but us adult children as well. There are several activities a day, both for the assisted living residents and the Alzheimer's unit residents. The only limitation is limited outdoor walking areas, but the rooms are spacious, food is good, birthdays and holidays are celebrated, and we feel our parent is safe and content. I looked at many places, and this one feels most like "home and family".

Mia9

I chose Bickford of Buckhead for my parents because the facility had a full range of care that they needed. The location was optimal for them for getting to their doctors. And when we selected the facility, they had a special which was financially attractive. The care they received was fantastic. They had fewer residents even when they were on full occupancy. My parents lived in several facilities but they loved the care here by far. They were very complimentary about the food which was surprising. However, they had a lot of staff turnover since my parents moved in and so there were a lot of changes in leadership. One of the things that I struggled with was when my father was discharged from the hospital and had been sent back via ambulannce to the facility. The woman who was in the acting-lead nursing position had refused to allow him to come back because they have not done an assessment and have not been alerted about his return. When I spoke with her, I said if I would have known about the assessment, I would have made sure it was done. That was also the day my father was put in hospice and would get an assessment by the hospice that night once he got home. And she turned him away to go back to the hospital where there was no bed for him. It was a complete fiasco and by the time I got there, she had left for the day and gone home. I raised this to the new director since they tried to enforce something which they had not communicated. It was not documented in any of the policies or rules. There was no flexibility. And also, I did not consistently get phone calls if one of my parents had an issue. But overall, except for the communication issue, it had been a great place for them.

Kim-1

Edenbrook of Buckhead is top notch for the money. My mother is currently there in the alzheimer's unit. She has a large area to freely walk around that looks like a home, plenty of caregivers to engage her, very delicious food, has manicures, her hair done, lotion rub downs at night -- she doesn't want to leave when we try to take her out for an outing because she doesn't want to leave her friends. I strongly recommend this facility, especially if your loved one has dementia. They are about as good as I could imagine for the money -- this is dementia assisted living at its best.