Heather House - Alpharetta

Allison H

I was so pleased. We were in need of an unexpected immediate situation where we needed to find a place short-term for my 95 year old Dad. Franca, the owner, went above and beyond to help us make it work. My dad was absolutely thrilled, he LOVED the meals and the caring staff (TT and Terry) that really focused on his care, making sure he was safely moving around, and connecting with the other residents. Honestly, I hadn't seen my father so happy because he was so well taken care of. I loved how close of attention they gave him and his needs - but also listened to what he wanted and would make him comfortable. The residents were sweet and welcoming, too.

Shane

My uncle is in Heather House. It's a personal care home, and we chose it because he liked it more than some of the other places we visited. It's assisted, and I have nothing negative to say. The owner/operator is very friendly, and you can tell she cares about what she's doing. He said the food is OK. They're still recovering from COVID restrictions. They have had activities in the past, but they have not restarted them yet. It's a nice, homey house. It's not anything extremely fancy, but it's comfortable and well maintained for the age of the house. It's not pristine, but it's nice and comfortable. I think that's why my uncle liked it, actually.

Jarrot

We chose Heather House for my son because we found it to be very clean, and well-appointed with furnishings. It had a nice yard, screened porch, and the lady who run the place was very good. We liked it, and we liked the area it was in. He's in a difficult age group, so he's not really happy where he is. He's very satisfied with the food.

Provider Response

Nancy

My father-in-law moved into Heather House. It's great, the owner seemed to be very caring, and is involved with the day-to-day running of the facility. They have a couple of really good and great caretakers. It's an older place, the grounds are nice, it's nice, wooded, and really relaxing. The inside is pretty nice for the most part, the rooms are a little dingy, but it's well-maintained. The food is fine, though I think they serve some processed food occasionally. They had a very nice Thanksgiving party, but I don't think they've done anything else with him.

Kathy

Heather House has changed hands recently. The new owners are trying to get adjusted so the old owners actually stayed on for a period of time to help in the transition. The biggest change we have right now is that caregivers are starting to quit. Therefore, we have that concern. People that came to be replacing them are not of not education or quality that the other ones were. My understanding is they actually have somebody living there now that's supposed to be the caregiver. At the last place where we're at when they did that the care actually decreased because they decided she can’t handle everything. I understand food is starting to change as well. When your personnel change of course your cook change and therefore the way the food is prepared is different and I don’t know if it’s changing for the better. They have recently lost their activity director so there's not any activity going on the house which also is a concern because it allows people to just sit in front of the TV so they deteriorate. That's actually one reason why we moved to that house. As far as moving into a personal care home it’s more of the activities that come with that facility.

Provider Response

WJB

I work with Alzheimer’s and Dementia patients and have been in every facility around Alpharetta so I’m very comfortable with Heather House. I don’t have to worry because that's my biggest fear. I know Mom is being taken care of. That's the most important because if I go out of town I'm always thinking that “I hope she's always being taken cared for, I hope she's okay". And I know she is. Heather House is a beautiful home. It’s a huge home with a beautiful backyard. It’s magnificent with lots of acre where the residents can walk. It's clean and every time I go there everybody is being taken care of. There's nobody that needs something. It seems like everybody is happy. I haven't heard any complaints from people that are living there. The staff is great. I get along with everybody and they know I am in the field so when I walk in there I’m looking around to see what’s wrong. They're always upgrading so that’s what’s important. They have a little dining room where they have breakfast, lunch and dinner and my mother is very happy with the food. She says that they have good cook there. I've eaten there several times. Their meatloaf is awesome. Their soups are great too. They have a menu on the wall that they go by and everything is fresh. They do a lot with people who are in there. They're playing bingo, I've seen them painting flower pots and putting plants in it, here’s a church that comes in for Bible Study and a dog that comes every week for pet therapy. I was there when they baked banana bread too I think it’s great for what we're paying. I wouldn't put my mother anywhere else. We're happy with it, that's all I can say.