Solaris Healthcare Waterman

Lori25

A loved one was a resident of Solaris Healthcare Waterman. They have a a very nice community. It's on a lake. The landscaping is beautiful. So the facility itself is very nice. They have some areas where they can sit together and congregate outside of their rooms. And so that part of it was excellent and very good. Now, bear in mind, that my loved one was in a weird state. It's very difficult for her to do rehab. So the rehab part was lacking. I think they even skipped it sometimes. It was just really weird that she would be in the same spot. So the rehab part was not good for her. They can have good therapy. The therapists themselves were very knowledgeable. It might have just been because of her condition that she just didn't seem to benefit from any of that. When you come in, it's got security at the front door, which is nice. After hours, they have an intercom system where you can get a hold of somebody to come in. The desk is right there. The receptionist is very polite, kind, and helpful. They have two seating areas. When you first come in, they have a huge fireplace right there. So it's very welcoming. It's very clean and it smells good. As you walk through, the back is glass and you're looking at the lake. The rooms and the facility itself are nice. The rooms are private and are set up nicely. It doesn't look like a skilled facility. The therapists were awesome. They were very helpful and very knowledgeable. The nursing assistants are not great at all. They were very stern, almost aggressive in speaking. They were not calm and reassuring. And since my loved one has a nervous disorder, she was constantly nervous there, just in the manner that they would come in and speak to her. The meals were pretty good. She got to choose her meals and she had a little menu that came through so she was able to choose. And the meals that I was there for, were good.

Jacky

We toured AdventHealth Care Center Waterman. It's great. It's clean. They're very courteous. The only thing I can say negatively about them is that there were no residents in the common rooms or the cafeteria. We didn't see a single resident. I would like to see what kind of residents are here and we weren't allowed to, and I didn't like that. We weren't allowed to see a room, and we only saw it from the hall. The facilities looked very clean, and they have a kitchen that is designed for therapy. The kitchens were lowered to the ground for people in wheelchairs to learn how to cook and how to do the dishes. That we liked. The staff who helped us during the tour was great. But there were no residents that we could talk to. It was almost like the place was deserted. There's a patio outside. If you have guests or whatever, you can go outside. It's basically on a lake. The facility is fenced-in. There is a place where they can sit outside and look at the birds, the bees, the flowers, and the trees.

Tammy

My mother was at AdventHealth Care Center Waterman. It's a skilled nursing and rehab, and that's what the doctor suggested that my mother go to. It's a fabulous place. I cannot say enough good things about it. It was fantastic in every way. The ladies working in admissions were professional, helpful, caring, and just delightful. The nursing staff was very attentive and very empathetic toward my mother. The facility is beautiful and clean. If I had to say anything at all in a critical way, the food is not great. We brought her snacks and things, but I would give it a very high rating. The staff were professional, very helpful, caring and knowledgeable. They were gentle with my mother (who had suffered from a head injury), and she was in a very delicate condition. There were plenty of staff members, so everything was really terrific. The facility is very clean and modern. It's new. It's just two years old, but it is open, airy, and very pleasant with soothing color tones and artwork. There were activities going on all the time in the facility. My mother elected not to participate; she did not want to be there. She was ill and just did not want to be anywhere but home. They would bring her a newsletter and a calendar. There was a full activities calendar. At one point, I asked for some soft music to be played in her room. They immediately brought me a CD player with some nice music selections, so they were very responsive.