The Palms of Longwood

Peter873502

I thought the Palms of Longwood looked very nice. I saw the dining room, which looked clean and well-organized the first time. The second time when I took my mom, it didn’t look as organized, and it looked like they were a little shorthanded. I noticed that the veterans had separate AC units, so I wonder if the whole building had AC. The place looked very clean and nice. I saw that they have a place for smokers, and it doesn’t look good that when you come in. On the left you got to see what we thought was for smokers, so that was not the best place to have a smoking area. I noticed that each room had a window that looked out to a green area, which was nice. The rec rooms have nice big TVs where people can relax and watch TV. The dining room seemed nice and clean. They’ve got this gardening group that gets together, and a beautician and podiatrist come in once a month.

Judy380352

The Palms of Longwood was very rundown and old. They were renovating but they hadn't gotten to the dining hall or where the residents hang out. We did not see the memory care floor. The staff was very professional and good. It looked like the residents were older and quieter, so I would not want to put my husband in there. We had lunch, and the food was really bad.

Provider Response

Towana

I liked everything at The Palms at Longwood. They had a lot of rooms, and they were nice. They served three meals a day. The staff was very helpful. They had transportations to appointments. However, the deluxe studio was small.

Provider Response

cjdobie

My step-mom has been at the Palms for two weeks now, and she has experienced enough "situations" to allowing me to provide a valid review. First I should tell you that you can't judge a book by it's cover, because while the outside appearance has deferred maintenance, every area of the staff and care are OUTSTANDING. Before I go further, please note that the facility has recently been purchased, and they are working diligently to update and correct any existing physical appearance deficiencies you may notice, and an Activities Director is in the works. Personally I wouldn't have stepped inside, had I not had an appointment. I am SO glad I didn't let the outward appearance stop me. The first person to greet me was Alex, who is beyond attentive and remembered my name when I returned later that day. Kim is the Director, and I can't begin to tell you how caring and "down to earth" she is. Extremely helpful and knowledgeable about the issues we all face when researching a facility, she put me immediately at ease. After reviewing a number of facilities, I didn't hesitate to place my step-mom here. Knowing that they handle all levels of care (including end of life), I was comfortable knowing this would be the last move for her. Every issue noted from the most minor detail, was rectified immediately. My step-mom constantly complained about the food at the last high-priced nationally known facility, but here she does nothing but rave. Wanting her to have at least one "friend", Kim has taken steps to adjust seating arrangements to ensure that she finds someone to connect with. After receiving a call from my step-mom at 6:30 this morning stating she was in pain, I knew that this would be the real "test", as to how quickly her needs were attended. She pushed the button in her room just prior to calling me and I also went ahead and called the front desk, utilizing the emergency option. I was so anxious placing the call, that I failed to leave my name or number, as I jumped into my car to race to her. A few minutes later I received a phone call giving me an update. When I arrived my step-mom told me that they responded immediately to the button, and call; checking in on her constantly. What a relief! On staff doctors, pharmacy deliveries and ALL INCLUSIVE services (no more a la carte add-ons), make the price very reasonable. Assistance in the steps to apply for medicaid, knowledge about VA benefits and just an overall attitude that everything will be okay, puts The Palms of Longwood miles above the rest. Again, it's the Staff that is the most important when caring for the elderly. As Kim likes to say, this is your parent's new "home", and the staff just work there.

Iris7

My dad is at Cornerstone assisted living in Longwood, and he has been there for about six weeks now. It was affordable for my stepmother, and that was why we went with it. She looked at it, and she liked it; it was similar to the place he had been before, and it met his needs. He doesn't mind the fancy frills and all that because he basically eats and sleeps and doesn't participate in any of the activities, but mostly it was the price because everything else was above his income.

Jenny15

The Cornerstone has a secured gate. The one thing that is lacking is transportation. I think they have one outing a week. They also have bingo. My brother has a nice room. I think it is well managed, but I think the manager is overwhelmed with responsibilities because she does everything. When she is not there, nobody else can do anything. She needs an assistant.

Robert82134650

All the facilities we visited have been excellent, but Cornerstone was the one that was within my insurance budget. This place was built quite a few years ago so it's the oldest facility in the area. All the others were new and all but their prices were beyond my insurance and I just couldn't afford that. Also a friend of ours had used this place for their folks and they recommended it. The manager there is very dedicated. She would go in a couple of times a week on her own on hours that the staff don't know that she's coming just to see how they're doing. She was a very nice lady and she even has her mother there as a patient. Their rooms were nice and adequate. They're also well-kept. However, you have to furnish your own room for yourselves but it's the same in all the other facilities.