The Terrace of Jacksonville

Blue Bird Crying

I was a resident for two months, I was there for rehab. There rehab staff is outstanding! There program for therapy was very helpful for me to be able to be more mobile. As for nursing, the day shift was ok... There was at least one or two good nurses that did answer the call bell. I have experienced being in soiled diapers for hours. The night shift rarely answers the call bell and if they do, they shut it off and says they will be back, well.. they don't. As for the food, Lunch is the go to hot meal that is sometimes good but always cold. Dinner is usually a wet sandwich that sucks. And at times the food was burned, undercooked and they us can food with most of the meals. Thank God for takeout! Which was a must. What broke the camels back was... I was told that I have to air out at night on a bed liner... no diaper. I take a water pill and stool softener. I got very upset , and I realize that there inventory is more important then the care for the resident. It's time to check-out! Now the next problem, I had some money in account. I have left many messages for the past two months.. and wrote a letter. Lisa will not return my calls. I also talked to Kate.. nothing. So If you want to have your mom suffer, Send her to The Terrace of Jacksonville.

TGoddard

The staff is caring and compassionate. I have had several family members and friends at their facility and all had great outcomes.

BethLeitter

My dear Mother was treated poorly and died here. Too many drugs her body couldn't handle.

The Debs

My wife fell and broke her hip. This was the facility that her insurance would approve. Scary situation, however the team from the office to the nursing staff to the Therapist have been so wonderful working with us both to get her ambulatory and well enough to come home. Special thanks to Ms T and Chris for going out of their way to see that she is comfortable and making this life changing accident more bearable. God Bless all of the staff.

ispy125

My mom is a resident at this facility. They take good care of her. Of course, there are things they could do better or upgrades that could be done to the facility. None are perfect and you're not going to find one that is. All in all my mom has been happy here and that is all I need to know. To me its worth the extra millage to have my mom here. I feel very blessed knowing how much the staff and activities department works to make the residents happy and feel loved. They are very caring. Thank you Terrace of Jacksonville.

Reviews2020

The management of this place is very unprofessional. The Business Manager told me today that I could take my Mother Home. My mother who is 92 was accepted for Hospice Care no longer has any benefits left thru Medicare. She was scheduled to go back to her Assistant Living Facility. Unfortunately now that the Terrace has some positive Covid Cases my Mother’s Facility said they could not take her back until she had been quarantined for 14 days. The Terrace Management Response is either pay for her to stay or take her home. Real compassionate management. More interested in the $ than the frail 92 year old resident.

JCRH

They have taken good care of my mother but the business office is horrible. I leave messages for Lisa; she never, never returns a call. I have to get ugly and demanding before anybody done. So frustrating.

MammaMia

Truthfully, my mother would not be alive today if it weren’t for the wonderful administration and focused, customized healthcare of TOJ. She has been a resident over 10 years and since I live 5 minutes away I pop in unexpectedly during all shifts. Granted, when the facility changed hands about 5 years ago there were rough patches, budget cuts & adjustments for everyone. Things are not always 100% perfect anywhere. For example, the food may not be gourmet quality, but it is still edible, plentiful and balanced for the most part. The dietitians & servers go out of their way to accommodate the restrictions & tastes of almost 200 residents. The long overdue multi- million dollar structural facelift was a welcome change. Security cameras were installed throughout the interior/exterior of the building, new energy efficient heating/cooling systems we’re installed, uniform furniture/new bedding was provided in every single room as well as updated phone/cable service for all residents. TOJ is a hurricane compliant facility & very safe place for your loved ones. They are experts in preparation thanks to Maintenance Director John. Most of the staff, under the direction of Administrator Misty, is truly like a family. Sure, I’ve had my occasional difficulties and issues with certain employees & have always addressed my concerns as POA & family either in person or via the Care Planning meetings. Administration has ALWAYS acknowledged & resolved my concerns and I admit I have not made it easy for them because of my temperament. I often think of the alternative for my mother when I hear unhappy friends, neighbors, and co-workers talk about their horrific experiences with other negligent, rodent-infested so-called “skilled nursing/memory care“ facilities that should be condemned! I thank God Almighty everyday that my precious & once brilliant mother is in the best possible place surrounded by caring individuals. I know first hand that TOJ has her back when emergencies arise. I sleep well knowing that safety procedures are fully in place should residents have to be evacuated. This actually happened when I was out of the country last summer. The TOJ puts the residents FIRST. They respect the families & resident in their “home” & treat them with the utmost dignity & highest level of care. The trained, experienced nurses are extremely meticulous when documenting every single Rx or insulin injection that is administered. They do not hesitate to consult with various specialists as deemed necessary. I have always been in the communication loop regarding my mother’s health, change of meds or behavior, incidents, etc. The CNA’s have backbreaking duties with little pay as it relates to the cost of living increase. Yes, there is some turnover as anywhere else, but those that have longevity, have stayed because they have built relationships with the residents & their families over time and they take ownership in overseeing the resident’s daily well-being. Each shift works tirelessly & several have become disabled themselves because of their endless dedication to our loved ones. Those who have consistent bad attitudes usually don’t last & are asked to leave. The Activities Dept headed by Theresa, goes above & beyond by providing top notch gatherings that stimulate thinking, engaging entertainment, visiting schools, holiday fun, periodic Bingo, card games, socials, church services, movie nights, special family events, dinners, Homecoming dances, visits to residents, manicures, festive decorations, etc. Her team is tight & ultra talented. I feel blessed that TOJ was there back in July 2009 right when we needed them the most. “Thank You” just isn’t enough to express my gratitude.

Granddaughter2019

The staff there are very attentive and caring. It is a very clean building. The front desk greets you and they make you feel welcome. My loved one received excellent care there. I even call there sometimes just to say thank you for the wonderful care my grandmother received there.

Renee Mason

Love this facility when I visit my friends.

Leon

My mother is in the Terrace of Jacksonville. She has been there for over 2 years. Her caregiver and I did not agree on many issues. In trying to find common ground to be able to discuss my mothers care she got very defensive leaving me no alternative but to ask the Terrace for a different caregiver. I brought the concern up to management several times and nothing was ever done. This is not a very friendly place for a loved one. The staff is insufficient and seems to run short handed all of the time. I say this because simple things like bringing her to the toilet took 1-2 hours. Of course by then she went in her pants. Or trying to get a response after pushing the button for anything was a waste of time.

Esando49

Terrace of Jacksonville is a terrible place for your loved on. Most of the nurses and caregivers are non caring and do not care about the patients siblings. My mom has been in their care for over 2 years. Recently I have been forbidden to go to the facility to visit my mother because of a misunderstanding with her caregiver. My Mom is in hospice and dying. I don’t get along with my mothers caregiver. I have brought the situation up to management about the mistreatment of my mother and myself several times . Thought they would put someone more friendly in charge of my mother. They did nothing about it and now when my mother needs me the most I can’t comfort her. I love her very much. I miss her.

Blinders are off

I have been a patient in this facility twice for after surgery rehab. After reading the most recent review compared to the ones around 2014, I can tell you why the decline. The ownership. The difference is night and day. The previous ownership cared about the patients. The meals were varied and great. The activities were fun and numerous. The staff really cared and it showed. That all changed when Southlake turned into The Terrace. It is so obvious to anyone who has experienced Southlake vs. The Terrace. Now they are constantly short handed. CNA's don't want to be bothered with helping patients and get an attitude when asked for help. I complained to management but nothing has changed. The same staff who are not patient friendly are still there. No one does anything to make things better. I felt disregarded. The entire atmosphere is different. I don't know who owns the place now but they have let an excellent facility go down to below average I am sorry to say.

Carol

My sister's husband was in the Terrace of Jacksonville for three months for rehab. The facility was adequate, the therapy was wonderful, and the food was average. The staff in rehab was good. they offered mind games, reading, movies, bingo, wine and cheese socials, gardening, and nature walks.

Careful Daughter

My mother was placed in this facility for short term rehabilitation. The Terrance seems woefully understaffed, especially the CNA team, which has the most interaction with the patients. On multiple occasions my mother has had to wait two or more hours to get someone to take her to the bathroom and/or to get her dressed in the morning. We've also had problems getting pain medication delivered to her in a timely manner and on a schedule so that it can be effective during her physical therapy sessions. Although we were told her toileting would be on a regularly scheduled basis, this isn't happening. If you or someone you love plans to go to this facility, please make sure they have a family member or friend to act as their advocate. The advocate should plan on spending several hours a day at the facility, especially the first few days. If the intended patient can't tell you what goes on when no family member or friend is there with them then I'd highly recommend you find another facility. I can't imagine how this facility got the ratings I've been seeing on the internet.

Vive49

My mother is a resident at Terrace of Jacksonville. She is getting very good care. The staff know her name and treat her with kindness and respect. They are attentive to our questions and concerns about her care. She is in long term care and is having continuing rehab, which is helping her to stay involved and she is happier.

Jackie47

My father is in a full-time nursing home now. He is at Terrace of Jacksonville. He went there from the hospital for rehab, and then it just progressed. They were so helpful in facilitating and keeping him full time, so we just chose to do that. It has been very good. We have been very pleased with it. From the very beginning, all the way through to having him admitted, the nursing staff is great, and the caregivers are great, so we have just been really pleased. It is just a relief for us in that we are just extremely pleased.

Janice38

My uncle is in rehab at Southlake. It is right next to the facility where my uncle was. So far, it has been very good. The staff is very responsive. The rooms are nice and clean. Right now, my uncle is too weak to do anything, so they are trying to do some therapy with him. He is just doing some basic rehab.

Jackie6

We had to get my mother-in-law to a nursing home and Southlake Nursing was very responsive towards helping us. I would recommend everything about the place to anyone. Their food is very good and the staff is very helpful. They do dancing, coloring, and stuff like that. The rooms are spacious and good for the residents. The best thing about this community is its friendly staff. They make her feel welcome like she's a part of the community. She is very happy there now.

tammi63

My mom is in rehab at this nursing center and this will more than likely be the nursing home we choose for her to stay in. The staff is so friendly and caring and so good with my mother. They talk to her like shes their family member, they treat her with dignity and respect and go out of the way to make her feel like shes at home. I am so grateful for them and for loving my mom the way we do at our house because it isn't easy deciding on placing a loved one in a nursing home. Its been very hard for me emotionally, especially around the holidays, but knowing that this nursing home will care for her like I did for 4 years living with me makes the transition a little easier. Thank you Southlake.