The Terrace of Jacksonville

Blue Bird Crying

I was a resident for two months, I was there for rehab. There rehab staff is outstanding! There program for therapy was very helpful for me to be able to be more mobile. As for nursing, the day shift was ok... There was at least one or two good nurses that did answer the call bell. I have experienced being in soiled diapers for hours. The night shift rarely answers the call bell and if they do, they shut it off and says they will be back, well.. they don't. As for the food, Lunch is the go to ho...

TGoddard

The staff is caring and compassionate. I have had several family members and friends at their facility and all had great outcomes.

BethLeitter

My dear Mother was treated poorly and died here. Too many drugs her body couldn't handle.

The Debs

My wife fell and broke her hip. This was the facility that her insurance would approve. Scary situation, however the team from the office to the nursing staff to the Therapist have been so wonderful working with us both to get her ambulatory and well enough to come home. Special thanks to Ms T and Chris for going out of their way to see that she is comfortable and making this life changing accident more bearable. God Bless all of the staff.

ispy125

My mom is a resident at this facility. They take good care of her. Of course, there are things they could do better or upgrades that could be done to the facility. None are perfect and you're not going to find one that is. All in all my mom has been happy here and that is all I need to know. To me its worth the extra millage to have my mom here. I feel very blessed knowing how much the staff and activities department works to make the residents happy and feel loved. They are very caring. Thank y...

Reviews2020

The management of this place is very unprofessional. The Business Manager told me today that I could take my Mother Home. My mother who is 92 was accepted for Hospice Care no longer has any benefits left thru Medicare. She was scheduled to go back to her Assistant Living Facility. Unfortunately now that the Terrace has some positive Covid Cases my Mother’s Facility said they could not take her back until she had been quarantined for 14 days. The Terrace Management Response is either pay for her...

JCRH

They have taken good care of my mother but the business office is horrible. I leave messages for Lisa; she never, never returns a call. I have to get ugly and demanding before anybody done. So frustrating.

MammaMia

Truthfully, my mother would not be alive today if it weren’t for the wonderful administration and focused, customized healthcare of TOJ. She has been a resident over 10 years and since I live 5 minutes away I pop in unexpectedly during all shifts. Granted, when the facility changed hands about 5 years ago there were rough patches, budget cuts & adjustments for everyone. Things are not always 100% perfect anywhere. For example, the food may not be gourmet quality, but it is still edible, plentifu...

Granddaughter2019

The staff there are very attentive and caring. It is a very clean building. The front desk greets you and they make you feel welcome. My loved one received excellent care there. I even call there sometimes just to say thank you for the wonderful care my grandmother received there.

Renee Mason

Love this facility when I visit my friends.

Leon

My mother is in the Terrace of Jacksonville. She has been there for over 2 years. Her caregiver and I did not agree on many issues. In trying to find common ground to be able to discuss my mothers care she got very defensive leaving me no alternative but to ask the Terrace for a different caregiver. I brought the concern up to management several times and nothing was ever done. This is not a very friendly place for a loved one. The staff is insufficient and seems to run short handed all of the t...

Esando49

Terrace of Jacksonville is a terrible place for your loved on. Most of the nurses and caregivers are non caring and do not care about the patients siblings. My mom has been in their care for over 2 years. Recently I have been forbidden to go to the facility to visit my mother because of a misunderstanding with her caregiver. My Mom is in hospice and dying. I don’t get along with my mothers caregiver. I have brought the situation up to management about the mistreatment of my mother and myself sev...

Blinders are off

I have been a patient in this facility twice for after surgery rehab. After reading the most recent review compared to the ones around 2014, I can tell you why the decline. The ownership. The difference is night and day. The previous ownership cared about the patients. The meals were varied and great. The activities were fun and numerous. The staff really cared and it showed. That all changed when Southlake turned into The Terrace. It is so obvious to anyone who has experienced Southl...

Carol

My sister's husband was in the Terrace of Jacksonville for three months for rehab. The facility was adequate, the therapy was wonderful, and the food was average. The staff in rehab was good. they offered mind games, reading, movies, bingo, wine and cheese socials, gardening, and nature walks.

Careful Daughter

My mother was placed in this facility for short term rehabilitation. The Terrance seems woefully understaffed, especially the CNA team, which has the most interaction with the patients. On multiple occasions my mother has had to wait two or more hours to get someone to take her to the bathroom and/or to get her dressed in the morning. We've also had problems getting pain medication delivered to her in a timely manner and on a schedule so that it can be effective during her physical therapy se...

Vive49

My mother is a resident at Terrace of Jacksonville. She is getting very good care. The staff know her name and treat her with kindness and respect. They are attentive to our questions and concerns about her care. She is in long term care and is having continuing rehab, which is helping her to stay involved and she is happier.

Jackie47

My father is in a full-time nursing home now. He is at Terrace of Jacksonville. He went there from the hospital for rehab, and then it just progressed. They were so helpful in facilitating and keeping him full time, so we just chose to do that. It has been very good. We have been very pleased with it. From the very beginning, all the way through to having him admitted, the nursing staff is great, and the caregivers are great, so we have just been really pleased. It is just a relief for us in tha...

Janice38

My uncle is in rehab at Southlake. It is right next to the facility where my uncle was. So far, it has been very good. The staff is very responsive. The rooms are nice and clean. Right now, my uncle is too weak to do anything, so they are trying to do some therapy with him. He is just doing some basic rehab.

Jackie6

We had to get my mother-in-law to a nursing home and Southlake Nursing was very responsive towards helping us. I would recommend everything about the place to anyone. Their food is very good and the staff is very helpful. They do dancing, coloring, and stuff like that. The rooms are spacious and good for the residents. The best thing about this community is its friendly staff. They make her feel welcome like she's a part of the community. She is very happy there now.

tammi63

My mom is in rehab at this nursing center and this will more than likely be the nursing home we choose for her to stay in. The staff is so friendly and caring and so good with my mother. They talk to her like shes their family member, they treat her with dignity and respect and go out of the way to make her feel like shes at home. I am so grateful for them and for loving my mom the way we do at our house because it isn't easy deciding on placing a loved one in a nursing home. Its been very hard ...