Abbey Delray South

Snickers54

My mom bought into this lifecare facility in 2012 because some friends had moved there. All was great during her stay in independent living until this December in her apt., with the exception of the fact that her apt became infested with bedbugs. (Mom never left the property so the bedbugs obviously came from another apt or staff.). Since she is in the nursing home, covid19 broke out. My mom became very ill which was obvious To me during my daily telephone conversations with her. I had to notify nursing that something was OBVIOUSLY wrong! She was then rushed to the hospital and was very sick with covid. Because this is a lifecare community, they created a "covid unit" for their lifecare residents. Mom Was treated for about a week then discharged to Abbey South covid unit. The isolation unit was just that. She was completely isolated with nobody even checking on her fluid intake. Initially she was served solid goods without reading the hospital discharge paperwork or speaking to me, whIch indicated she had been on ONLY puréed foods. Had I not intervened AGAIN she wkdve choked on the solid foods. I was very distraught! Mom has advanced dementia so I'm her heakthcare advocate! And POA. They involved speech pathology, only after I brought the issue up and lauren did a Great job! Once again they thought mom was doing well, they said she tested covid negative and moved her back to her regular room. 2 days later I get a call she was rushed back to the hospital with oxygen level of 70. They immediately tested her and she was & as the drs said, had always been, positive for covid. I immediately called Abbey as those ramifications could've been huge! Once again we went through the hospital nightmare of trying to advocate remotely. Fortunately 1 of her 3 drS was outstanding in the hospital and delivered on all of his recommendations. That's rare when a patient is a 92 year old, with advanced dementia. She got released once again yesterday to the covid unit as she is still positive. I've made about 10 calls to get her status finally calling the admin mgr of the heakth center. He said he was outraged by my stories of the failure of his staff to update me on my moms status and promised to get back with me shortly with a nurse. That was 5 hours ago and needless to say I am extremely disappointed with the poor care my mom is receiving and the lack of communication that exists at abbey dekray south nursing home! Had my mom not bought into this place, I wldve removed her from there immediately! I still may!

Provider Response

hiweck

We moved in two months ago after visiting 10 other communities in a 10 mile radius of Boynton Beach. We are living in a Garden Home - a spacious facility having 1500 sq. ft. under air plus an attached garage, California style walk-in closets and some of the best kept grounds in the area. The staff is very dedicated to meeting all ones needs. There are two calendars with activities for the month. The second calendar is dedicated to physical activities provided for by a profession in house instructor. The complex offers a full lineup of lectures, entertainment, movies, etc. Travel to external events are scheduled and transportation to and from the theaters are offered. On campus healthcare services are offered in a separate dedicated facility.

Provider Response

hjr528

On a positive note, the physical therpay was excellent. That was it!!!! I could not wait to get my mom out of this place. The nursing was sporadic. The care was horrible. My mother was NOT showered for days at a time!!!!!!! She actually fell there and needed stitches in her head. NO wound care at all!!!!!!!! She came home to a horrible hole in her head. They took her to the ED on a different occasion and did NOT notify family members. NO PHONE CALL AT ALL! My mom called me from the ED to tell me she was dropped off. I would hope that the staff becomes more family friendly .

Provider Response

sjstone

My parents lived at Abbey Delray South for 9 years. Unfortunately, once Abbey got bought by Lifespace Communities, the care for their residents went completely downhill. Both my parents passed away in their nursing facility (where I had to move them to from their independent living apartment for the last 6 months of their lives) My mother was in terrible pain and suffered due to the egregious mistakes made by their nursing staff. I was advocating for both my parents 24 hours a day and it still did not help. LifeSpace is all about profit and outward appearance. No money has been put into the infrastructure or improvements of the services or the quality of the care for their residents. I was witness to horrific conditions at this facility and recommend that you do not even consider this place for anyone you love.

Richard716225

I had the chance to visit Abbey Delray South, and I saw that they do have series of apartments, dining room, and single family homes, but their rooms were small. Everybody was very nice. They do have the basic activities.

Ann635060

Abbey Delray South had lovely people who were extra nice. We knew a couple of people there who speak highly of how they're treated.

VP1

The staff who accommodated us at Abbey Delray South was very personable, friendly, and helpful. We were impressed. We looked at and really liked a one-bedroom apartment and had some interactions with the friendly residents. We had a very, very good lunch in the dining room. Overall, we were impressed with the cleanliness and friendliness, and felt this is the one we would eventually choose.

Unhappy child

Would give zero stars if I could. This place is horrible. My mom was there for rehab after brain surgery. My dad asked to make sure there was a fall alarm in the bed. They said they can't put a bed alarm on until there is an incident (backwards). I receive a call one am at 6am stating my mom fell out of the bed. My dad was supposed to be called but for some reason they called me out of state. I have no idea how long my mom was lying on the ground with no assistance. While my dad was driving there, the place took my mom to the hospital, without letting anyone know until my dad arrived. Abbey Delray would not hold my mom's bed for her while she was in the hospital. My dad went to pick up my mom's belongings and the administrator, Lee, who ignored my email and my dad's email in regards to the negligent fall, saw me, turned around and started shredding paperwork in my mom's file. My dad did not speak up as most of these rehab facilities are owned by the same management and he didn't want to get blackballed. Poor service, horrible care, Lee is untrustworthy and sneaky and I would never recommend this place.

anonymous118025150

I have friends living at Abbey Delray, and everything was very nice. It was a clean and well maintained community. They have swimming, gym, recreation in as far as cards, and everything you can possibly want. The menu was lovely and the food was good.

lucasmine

To be truthful I don't believe one star is warranted. My mother stayed at the Health Center. There is not enough staff. I was on the phone with her for 45 minutes before a person came to her aide as she had to use the bathroom and could not manage on her own. I called the front desk twice to ask for assistance. It was horribly painful to listen to my mother cry for help. There are many other complaints I could list but the above is enough. Don't let you parent stay here.

eyeredto

Don’t believe the star ratings. My mother went here for rehab after a broken hip. They were supposed to be one of the best in the area, very well known. They had her very drug and where very aggressive right away. The nursing staff was giving pain medicine to her when she was drossy. They seemed out of control with medicating so they didn’t need to deal with helping. We got her out of there as soon as possible. She left more injured than she arrived

Elise2

Abbey Delray has independent living and assisted; they have a little bit of everything. It was nice, but my aunt is not there. It looked well-kept, they have a nice dining room set up, and they have a large dining room with lots of choices. They have an exercise room. The staff was busy doing other things, and we were looking for somebody to help us. I forgot her name, but she was very helpful.

Client from the Bahamas

Abbey Delray is more of a continuing care facility. It was reasonably priced. It's on about 40 acres, and it's off the road. They have little studios, 2-bedroom, and even 3-bedroom apartments. They also have maybe 740 sq. ft. single apartments in the main building, which is in a shape of W, and all the units overlook a garden or area of interest. That was quite nice. They have nice facilities with multi-apartments off-site. So there's probably a lot more there. There was an area that was closed off for the memory care patients. They also have the nursing care center, or more like an intensive care.

mba12

My father was here for 2 1/2 years before he passed away. For the most part he got good care but it cost over $100,000 for him to be there for that time. Very expensive and most of Dad's money. Also his aide pushed him into leaving her money and his car in his will. Be careful who is around your loved one. Abbey has strict rules about this, but the aides still try to get whatever they can. In the end she got nothing, but it caused the family thousands in expense and stress.