Indigo Manor Nursing and Rehabilitation Center

Disappointed

Content: Unfortunately a very big disappointment. The staff is very non supportive. (The social worker was unattainable) At every turn I had no assistance. My Mother was placed here for her rehab and they were awful! The social Services dept being the most disssapointing. IN A MONTH AND A HALF OF MY MOTHER BEING AT THIS REHAB FACILITY NOT ONE CALL WAS RETURNED. A last ditch effort phone call happened for a meeting that i was not made a ware of. It seemed to be in an effort to steer away from the fact that there was ABSOLUTELY NO COMMUNICATION while she was there. I called several times only to be told they would leave a message. A case worker i had privately hired had to actually go to the facility ( i live out of state), and follow this social worker as she “made her rounds”. Very overwhelmed staff it seems. Lack of direction from superiors and unfriendly and unhelpful nursing staff. DO NOT PLACE YOUR LOVED ONE IN THIS FACILITY!!

Yvette

I chose Indigo Manor Nursing and Rehabilitation for Dad because it was right next to my job. It's been really good the whole time. The TV reception is not good and it's all snowy but other than that the nurses are super nice. They take care of him very well. They have common areas like a banquet room, and they've got a big old TV in there. That's where you go outside and the people that want to smoke, they can go out there. The food is bad. Today I went to visit my dad, they didn't have clean sheets. All they did was take off the top layer of the sheet and just leave him with the bottom layer.

Kristen

The hospital put my father into Indigo Manor nursing home in Daytona Beach. I like the staff. It's undergoing construction. It's being renovated, so the temporary entrance is not my favorite, but I really like the inside of the facility. It's clean and brightly lit, and the staff members are capable. I've been happy. The care staff on the floor is fine. They could use a second receptionist. They have an eye doctor. They have a beauty shop and a barber salon, community rooms, and social areas, and they seem to have plenty to do.

Walter

The staff at Indigo Manor Assisted Living were very competent and helpful. They have a nursing home and an assisted living facility there. The facility has been revamped over the last couple of years, they said. I chose this community over the others because they're going to get me Medicaid.

ard0212

Understanding there is a pandemic but why this facility is Refusing to allow family members to visit their loved ones, at a window. We have asked if we could make an appointment, To at least to be able to see through a window our loved one. They absolutely refused, saying they just won’t do it. How is this mentality healthy for the people that live there? Not asking to go inside, Just let me see my loved one is ok. Of course the director Randy his not professional enough to return phone calls or to send a letter to families let them know what is happening inside and why they won’t let window visits take place.

Resident kin

(I understand that with the current situation in the U.S., this may not seem like such a kind review but keep in mind that this review is for an experience dating from 2017-19.) I cannot give this facility a glowing endorsement but I also can't say it was totally bad either. On a good day it is okay. On a bad day, well, not so much. COST - Grade A plus The biggest positive was that it was affordable, the most affordable in the area that we found. (Our relative lived there because she (and we) couldn't afford the average $4,000 and up monthly fees that other places were charging.) But, as they say, you get what you pay for. At the time my relative lived there, it looked similar to an elderly person's home, inexpensive, worn furnishings, dated, a little shabby and run-down looking inside and out. (It has since had some exterior renovations and looks better now.) FINANCIAL ADMIN - Grade A plus The people working in the financial admin office were at the top of their game and pleasant to work with. ROOM - Grade C minus When my relative moved in, it was freshly painted and the carpet had been cleaned. However, in her room, she had beaten-up furniture -- a broken chest of drawers, one drawer with no front on it at all and a wardrobe that didn't shut because it wasn't deep enough to contain the width of a hanger. This armoire served as her only closet. My relative complained the mattress hurt her back. To be fair, the staff switched it out with another one but this didn't seem to make any difference. While my relative lived there, she was moved three times to other rooms for various reasons. Not a good thing for an elderly person needing continuity no matter the reason. LAUNDRY - Grade C minus Her "clean" clothes had untreated stains, and were left as inside-out, wrinkled balls and then stuffed into drawers. Other clean clothing was slung half on and half off of hangers in her wardrobe with some of it ending up on the floor of the wardrobe. FOOD - Grade B She told us that the food was "okay" but that they had spaghetti "all the time" which she didn't like. She did like the chicken which thankfully, they also had often. DINING HALL - Grade C On one occasion a visiting relative had the opportunity to eat with my relative in the dining hall. She said "It was the most depressing thing I have ever seen. Everyone stared at their plates. No one spoke. When I went home, I cried thinking about it." To be fair, we never ate with my relative in the hall and she never mentioned it being good or bad. Knowing that she wasn't shy about letting someone know if she didn't like something, we will say this must have been an average experience in her mind. TRANSPORTATION - Grade F On one occasion we were called long-distance by my relative's audiologist and told that the facility had sent my hearing-impaired, dementia-diagnosed relative to her audiologist appointment on a public bus that traveled all over the city. Luckily she made it to her destination. However, she was left at the audiologist's office all by herself at 8:30 in the am. There was no one else around nor was there any other office open. The audiologist's office didn't open until 9:30. And her appointment wasn't until 10:00! The audiologist was outraged and had the office manager call the facility to talk to them about this. She was apparently told off by the administrator for daring to suggest that this was an irresponsible action. Obviously, when they pulled into the parking lot, they were shocked to see such an elderly lady sitting there all alone in front of their office. She was just perched on her walker (thankfully it had a seat) waiting for someone to come. For an hour. By herself. SECURITY - Grade D We know that she had money and jewelry that mysteriously disappeared into thin air. Twice she was given $100 in cash for little things she needed like getting her hair and nails done. Twice it disappeared from her drawer. (We knew that nothing would be done about it so we didn't even bother to discuss it with the staff. The policy there was that nothing with a value over $50 should be in the rooms. Good luck complying with that policy. My relative had articles of clothing that were more expensive than that.) There were pieces of jewelry that we KNOW she had when she moved in but didn't have when we cleaned out her room. Is it possible other elderly residents helped themselves to her jewelry and money? Yes. But is it likely when she rarely left the room except to eat, along with all the other residents or at night when she slept, along with all the other residents? The one positive security aspect was that the exterior doors were equipped to lock automatically and one had to have a code to open them from the outside. STAFF (Administrator) - Grade D minus My relative was being treated for dementia and as a result, could be cantankerous and stubborn. As a result, she and the head administrator fought regularly. According to another resident, they actually had shouting matches! On several occasions, the administrator threatened in words to throw my relative out or intimated that it would happen if "things didn't change". The threats were either spoken directly to my eighty-eight year old relative (at one point she was told she had "45 days to make other arrangements") or to us whom the administrator knew lived many, many miles away (We had major stress just hearing about this, knowing that we would have to really scramble to find somewhere else for my relative to live. From afar) At one point, a psychologist was hired to follow my relative around because of her being "difficult" and "willful" -- without anything being said to us about it at all and in spite of there being a hefty cost for quite a few "30-minute sessions". Thankfully, my relative's insurance paid for most of it. (We found out about the psychologist completely by chance from another visiting relative who encountered him.) My relative was incontinent. She said that when she had accidents (which she did pretty regularly), the administrator "yelled" at her for it because of the smell and inconvenience of having to clean it up. It's understandable that it isn't fun cleaning up urine. And whether this "yelling" occurred as stated or not isn't the point. The point is that my relative PERCEIVED that she was being yelled at for something she couldn't help. Pretty much every day. Towards the end of her time there, the administrator told us twice that my relative would be dying soon because she was talking about people who had passed on -- it was said very cavalierly as though we had no emotional connection to this person and were all looking forward to that eventuality! GENERAL CARE - Grade B+ Most of the lower-level staff were nice enough to my relative and some were very nice. There were a few my relative absolutely adored. I think that most of the staff work hard at their jobs and care about the residents, though there were one or two that my relative called "mean". The bedrooms, bathrooms and social areas were kept clean enough. The facility offered opportunities for socializing (going to Walmart, holiday dances, day trips, movie 'nights', crafts) and other personal perks like hair-dressing and manicures/pedicures. And to be fair, there were probably at least some beyond-the-call-of-duty interactions with my relative that we were never made aware of. I'm guessing that sometimes the staff did have some unhappy occurrences when my relative was in one of her prickly moods. But this is an Assisted Living Facility with a probable average resident age of 80-85. I doubt there were many residents who weren't an inconvenience of some sort or who beamed sunshine and rainbows every day. The elderly, because they are lonely or depressed or in pain, can be unpleasant at times. And when one works in an Assisted Living Facility with elderly people, it's part of the job to accept and deal with this aspect. So, I cannot give extra points for "putting up" with a crotchety someone on a regular basis. Therefore, I cannot in good conscience endorse this facility as great or even good. It is merely okay. I would NOT recommend it if you don't live very near by to monitor and control the situation of your relative. However, if you do live nearby and can visit often, there are reasons why it may be worth considering with the biggest ones being the financial aspect, the lower level staff's general cheerfulness and the social opportunities. All things considered I'd give it a Grade C minus. And with our experience, I'd say I was being more than fair.