Bel Air Manor

lenduck

We placed both of our parents in Bel Air Manor mainly because my mother previously had had a satisfactory experience there while in short term care. long term, however, was something of a nightmare. While some of the staff conducted themselves in a professional manner, too many, especially those providing direct "care", performed in a way I can only describe as something between indifferent and negligent. All too often, we visited to find my parents' hygiene ignored, their water pitchers empty while they complained of thirst, or that they had been left sitting or lying in uncomfortable, sometimes excruciatingly painful positions for extended periods. Complaints to direct care staff were often answered with excuses and sometimes hostility while complaints to management were responded to by reluctant and too often vacant promises. Our goal in placing our parents in Bel Air Manor had been to place them in a setting where they could been attended to and given comfort during their final days. Had we known what they were in for, we would've desperately sought an alternative.

mugsy24

My mother went in the for rehab, because she fell. The section of the building was wonderful, bright, cheerful, the nurses were good and caring. She not be on her own, we moved to the long term and it was horrible, the nurse aid were mean to the patient, I heard myself one of them say to a patient "you need to stop crying or I'm not going to help you. When I would look for a nurse or call to find out my mother was doing there were never a nurse around to talk to or answer the phone and my mother would have wait a long time to go to the bathroom because she would have to wait for someone to take, because she could not walk on her own because they always keep her in her wheelchair. They keep they patients by the nurse's station so they do not have to be bother. I keep telling them that I do not want my mother by station and they would that was what she wanted which was not true. They do not want to be bother by their patients. I am very sorry that I could not get my mother out of there. I would not recommend this place. The administrator really does not care, because when I would talk to her about concerns about things about my mom, she talk down to me and say well she is up in age.

FunkyFran

The food was horrible. Staff some were ok but one nurse replied " what will you do if I wasn't here." After Inasked could I take a real shower after 5 days of not having a bath or shower. I was wondering if they were into smelling my funk ... Maybe they liked smelling me but even I could bear the scent another day.

current resident

This is a great place, people are happy and the patients are getting good care.

just a name

the administrator Marianne and director of nursing don't know what they're doing bringing the whole building down...had family member there before they were there and facility was excellent...now I got a family friend and the facility sucks especially with care of nurses and cna's...no moral ...bad attitude....especially from administrator

rehabpt

Best Place. Great staff

FRANCES1017

My parent has been several times. When you first go there, everyone is accomidating. The service from nurses and aids are not the best. They are not all bad. Just a matter who you get. I always had to chase for information and felt I was out of the loop. The aids I found the worse. The bed side manner to your loved one is rude and short. These are ill people in this home, and they should be treated as a person and with respect. The food there is cheap and unhealthy. I will think twice about returning a loved one there.

Caring73961450

Bel-Air Manor was a newer facility. However, I was not thrilled at Bel-Air. They didn't seemed to know one hand and didn't seemed to know what the other hand was doing. I had to talk to the aids and nurses every day to get information. I was not happy with Bel-Air and I would never go back there. It had a rehab area on one side and had a physical rehab with machine in one end of the building and above that was the rehab area of Bel-Air. But they also had facilities of convalescent homes.