White Blossom Care Center

James

My mother was in White Blossom Care Center. They're supposed to have full service, they provide you with medication. If you're wearing a diaper, they clean you after all that, and bring your meals. She would go hours pushing the bell, nobody would come, that's with a soiled diaper. They missed her medication by eight hours, so they came and gave her the next batch of medication because they had missed her entirely. They were always late giving her medication. They were supposed to bathe her, they never did. They were supposed to wash her hair and they never did. The food was terrible. It was like prison food. I guess if you went to prison, it'd be similar. They didn't clean often enough. Things were breaking, not working, call buttons would malfunction, and nobody would fix it for days. They had diaper pail in the bathroom that stunk. It didn't fill, so it made the room stink horribly. The general cleanliness was poor. Some of the staff were excellent, but that was far and few in between. There was just not enough staff. The was a need to get more staff, clean, remodel, and get better quality food.

Sylvia

My uncle stayed at White Blossom Care Center. The care was not consistent. Depending on who you got, you would get good care. It wasn't consistent throughout the staff. Also, they never returned your calls, whether it was the social worker or anyone else on staff. The administration people also are included in that. There was one time where I actually had to go down and sit in the lobby in order to get a conversation going with the social worker. I don't know that that was a fault of the social worker staff or a fault of the communication inside the facility, like their voicemail and things of that nature, so that I was disappointed in. Additionally, they wanted to keep him longer than he probably should have stayed. I almost felt like it was for financial purposes because I was asking to take him out a week before he was due to be released. I had viewed his physical therapy session and he was doing very well. I didn't understand the reason for keeping him, but they were insistent, and so I had to be insistent on having him released. He was there and his catheter was never changed, and it needs to be changed once a month, and it was obvious that it was not in good condition. They emptied the bag, but they never changed the actual catheter. On top of that, he went in with a glucose monitor that was attached to the back of his arm and it needs to be changed every two weeks. They never took it off of this arm and they never questioned it. Those two things just made me question the actual care he was getting. Depending on which nurse you talk to, you got different levels of support. The care is inconsistent, and that I was not happy with. He was getting physical therapy because he was weak in his legs, but he also was coming off of fighting a bad UTI. He needed to be in a facility to recover because there really wasn't anyone at home that could watch him. The facility was clean for the most part. They're welcoming at the front desk. If you find the right people to talk to, they are very knowledgeable and comforting, especially the social workers, but I believe that they're just so busy, they can't really follow up, and so you have to be the one to follow up. He was eating, and the food was adequate. They have a really good physical therapy gym and I think that was the best thing I saw. They also have long-term housing. There's skilled nursing, like if we wanted my uncle to stay there, I think it looked like they had that available. It's rehab and long-term if you need it. Everything looked adequate. The pricing was fair. I know that Medicare picked up a good chunk off it.

2Picky4ThisGhetto

The actual condition of the 3-person rooms look nothing like the photos! It's likely that they may have 10+ years ago, because the linens and furniture hadn't changed. Any cleaning, or general upkeep clearly stopped soon after photos were taken. Once in the room, I was consumed by a thick rancid ambient smell. My meal was delivered before I had laid down, and I became even more disgusted. The water and OJ were in nasty plastic tumblers that didn't look clean at all. They were covered by disposable lids that were too small, so the straws came already installed , or else the lids would have fallen off in transit. There was a gross sandwich that looked like it had been made hours ago, then left in a bin until served. I took a bite but immediately spit it out. Next came the 20 minute screaming match between two employees right outside the room. I checked myself out, against medical advice, because I felt I was probably only hours from contracting something new from the filthy environment around me.

Anonymous256728

White Blossom Care Center is OK. They know how to do their jobs, and the quality of the work is performed as expected. The people are very nice. They have physical therapy as well as a medical team. The staff is very good. The food is OK but nothing fancy. There are activities available for people who want to participate in them.

outpatient1

My father was treated well. The nurses, cafeteria staff, and assistants are pretty responsive and nice. Anytime we needed thickener, cups, spoons, extra bowls, medicines, pain reliever, snacks, water, and so forth we were accommodated within 5 to 10 minutes if a nurse was non-occupied. The only negative thing I did not like was the in between shift changes of nursing staffs. For a good hour in between my father and adjacent patients could not get any help to change sheets and assistance to go to the bathroom. I suggest checking with the nursing staff for their shifts so that if you have family members that can fill in the gaping hour, it would alleviate any remorse for your kindled love one in between. Additionally if the patient needs assistance he/she must press a staff alert button wired to the bed wherein there is no audio sound or chime, only a light that visually comes on outside of the patients room. Hence if no staff is around during this time to see the light, chances are no assistance will be rendered immediately. Otherwise I am quite happy that my father is recovering comfortably from here in the WB facility from his weakened heart & kidney conditions and surgery from nearby O'connor hospital. FYI, make sure to ask your insurance provider and case worker carefully if your loved one is fully covered and also to explain in detail the progression in health your loved one must show as the WB facility manager will review every 2-3 weeks in coherence with your case worker and insurance for continued coverage. There have been cases I've heard where rehab patients end up either paying for deductibles or hefty collection payments. Overall I would say I am satisfied as me and my family visit our father every day as it has been a full month now. The staff are still professional and friendly. Parking can get full. Be prepared to park on the street and possibly even across the street. Be cautioned! Every 3rd Thursday of the month there is street sweeping, hence avoid parking patrol citations on these days of the month. Hope this helps!

Caring99917050

My mom stayed at White Blossom Care Center. When my mother was in the hospital, the doctor told me about this place. The staff was alright, but the place was too depressing. That's why I didn't let my mom stayed there more than two days. It was really depressing. There were four beds to a room and in front of hers, there was a big lady without clothes and that was upsetting to my mom. The room was a very small place that was divided by like drapes. The facility was not a happy place to be. I stayed there the whole time because I didn't feel like my mom was safe in her bed because they didn't pay too much attention to her. It was not a nice place really. They need to improve on more supervision and visiting her more often.