Rose Garden

ReviewerFY#0912

I went to see a place called Rose Garden in Mentone. It's a memory care community and the grounds were kept up very nicely. It's a very secure facility. The person who was supposed to give me the tour got a little tied up, so they had to call in a nurse to give me the tour but she was extremely knowledgeable. We walked throughout the facility and it didn't have a bad smell. The rooms and the layout of the place were pretty nice too. The office seemed disarrayed, as far as being organized was concerned. I also had to wait a little bit to get the tour. As far as the financial aspect of it, I didn't get a lot of information, just some general pricing. I didn't have a chance to talk to somebody who could walk you through things like the Assisted Living Waiver and the cost with Medi-Cal. They weren't that great at providing you with any information on that part. The facility was fine though and I would have put my mother in there if it had been closer.

Mahogany

My father is in Rose Garden. It's a senior apartment for memory care. I like the facility. I like the individuals that work there. They're very friendly and kind. They pay attention to the multiple individuals there. I haven't tried any of their food, but they serve large portions, so they don't go hungry. His room is fairly big. I would prefer my father to have a single room. He's in a shared room, but the room is nice. They do music. They do arts and crafts. They have a beautiful outside. They're able to walk around outside like nature walks. Even though it's enclosed, every person there who is physically capable of walking can walk around. They have entertainment, TV, and music, and they play games.

Ruth

We had my sister in the Rose Garden facility for about two weeks. Everything was awful. It was not good. My impression when I first got there was that the office was a mess and had papers all over. The director that we met was very abrupt with us. We wanted to take a tour, but we could only see certain areas. So initially, I didn't feel good about that. My sister had a semi-private room. Some of the residents were just sort of roaming around outside, and there was no staff watching them. Within a week, some of my sister's items were missing. When my niece went to visit her and they were walking around outside, she noticed by the office there were bags and bags of dirty laundry. So she approached the office, and they said the person who does the laundry is out sick. If my sister didn't want to go in for breakfast or dinner, they basically would not come and get her because they had to go out to another area. It was not clean. There was no supervision or staff around. They broke my sister's TV, and to this day, my niece is still trying to get reimbursed for the clothes that my sister never got back and for the TV. So overall, it's just a bad experience. My sister was not eating properly because when we took her out of there and brought her home, she was just eating like there was no tomorrow. We don't think she was given help to take a bath.

Leeann

My husband moved in at Rose Garden on March 31st. I chose it because I needed a place that was large enough to have other people who were also high functioning. Because of Covid, they do not do activities as much as they used to, but he socializes a lot more there than he did at home. The facility is very clean. The courtyard is nice. The staff is wonderful; they've been great. Their dining area hasn't been open to visitors that much because of Covid. I understand they're opening up a little more now, but I haven't seen the dining room yet. I think they should have more outside activities.

Dawn R.

Finding a memory care facility for my dad was a very tough thing to do. Fortunately, I never had a moments worry once he moved to Rose Garden. The units are nice and always clean. The grounds are beautiful, and they plan fun activities for the residents. My dad is well taken care of. They even take great care of the families too, very kind and informative. The administrator Tony, the RN Delcie, and the entire staff go above and beyond, their amazing.

Gloria

I like the grounds at Rose Garden. My husband can go outside if he wants since it's a gated community. They also have 24-hour nursing, and I saw them getting their residents up and around when I was there. The community really seems to be friendly, and the staff makes sure the residents get out of their rooms and play games, interact with each other, and do things together. The rooms they showed me were clean, and we talked about getting him in with a roommate who also smokes so he'll have a smoking buddy.