Silvergate Fallbrook

Dan Beyer

My father could not be in a better residence. His apt has never been kept so clean and comfortable. He engages with the staff and its a joy to watch that after seeing him live alone in a big empty house for so long. He raves about the food and loves the freedom that Silvergate allows him to enjoy. We could not have picked a better retirement community for him.

Provider Response

FVlll

Every thing we were shown and told is exactly how the facilities are operated. The staff is always helpful and friendly.

Provider Response

Olivia

I visited Silvergate Fallbrook. It's a beautiful place. They serve wonderful meals. The inside rooms are lovely. The staff is amazing. I had a nice experience. They have activities and they're really fun. They take you out on buses to tours, restaurants, and events. It's nice.

Robert

My wife has moved into Silvergate Fallbrook. The facility is beautiful and roomy. It's well done, and the people seemed to care for her. They keep her active and occupied through various things that they have going on every day at the facility. People were coming in to play music, to read to them, and to do different things. I tried the food; it was fair to good. There's a courtyard, and they have a room where they do exercise. It's not an exercise room, but they exercise there, and that room is used for other things, too. My wife is in a shared room, it's very good.

DBinOC

Everyone says at every facility that "the staff is wonderful." That is doubly true here. From the executives on down, every person is focused on resident comfort, safety, and quality of life. Concerns are listened to and addressed promptly. This is a place that takes care of more than just the basics of cleanliness and food. There are activities, entertainment, parties, presentations, and even nights when people can get a little dressed up for a more formal dinner. My dad and I had a really hard time when we came to the conclusion that he couldn't care for Mom on his own any more. But, we have never regretted our decision to have her move to Silvergate. It's the kind of place everyone thinks _should_ exist for people as they get older, but is rarely found.

Barbara

Silvergate is an exceptional facility. It is very well maintained and updated regularly. All the employees know all the residents by name and acknowledge them when their paths cross. The staff has been most accommodating and helpful with my parents' needs. A great place!

Provider Response

Caringspouce

This facility and staff are focused on a family atmosphere. The staff is caring and responsive. Names are on a first name basis which I really like. The Med techs are thorough and on time with administering medications. They prioritize having an activities director who stimulates the residents with fun and engaging activities. Meals are good, nutritious and are served on a consistent timetable the residents can rely on. Financially, the billing is consistent and is identical every month. No surprises. I think Silvergate is probably the best facility of it’s kind in Southern California, if not the whole state.

Provider Response

Holly

We toured Silvergate Fallbrook and we loved it there. It's very homey and kind of like you're in a community where real homes are. There were lots of trees and you're in a nice setting. The food there was a 10 for me, it was so good. The lady that runs the place is a beautiful person, she's very accommodating and showed us lots of things. It's probably a little far for us to be able to move to but we definitely considered it. As far as the rooms, they were a little small for us, which is probably what the issue is. I think most of their rooms are assisted living too so you're not getting as much room with the kitchen and all that kind of stuff. For us, going from a house where we have everything we need to a smaller place where it's assisted living, was also the first place that we viewed, it was kind of a shock. You could have a little kitchenette there but once you taste their food, you're not going to want to do any cooking because it was so good.

Provider Response

Damon

Silvergate Fallbrook was wonderful. I liked the sense of community, the attention given to the individual within the community, and the variety of programs that they have, sort of like being on a cruise. The food looked great. The staff members were just above and beyond anything else I had seen. They were really personable, helpful in every way, thoughtful, and just went the extra mile. There was one of those directors who just took the time that we needed, and really was able to answer all of our questions, and made it a fun visit. Everything was nicely organized and accessible. The staff was able to show me a variety of the rooms that would meet our needs based on space and location. I liked the fact that they allow pets as well. It was nice, welcoming, and homey.

POV

My very good friend lives here and I visit often. She has a beautiful apartment. The staff knows everyone’s name and they even remembered mine. The food is delicious & I look forward to our visits. I no longer worry about her living in a big house alone. She is well taken care of and loves her new home. Highly recommend.

Provider Response

johndm

I visit my friend every couple of months and see that he is very happy and well cared for, I’m glad to know that he is in a safe place during this pandemic. Silvergate made this a priority. Whenever I’ve enjoyed a meal with him, it’s restaurant quality, I love the place. When it’s my time, I’m moving in. Staff are friendly and attentive.

Provider Response

Pleonelli

My mother was a resident of Silvergate until her passing. I have nothing but excellent memories of her time living there. We chose Silvergate because if the caring staff and excellent food! Have you seen the activity calendar? There is something for everyone. My mother enjoyed the art classes, the sing-along and especially looked forward to the monthly Candlelight dinners. Highly recommended!

Provider Response

Gay Rose

My father has been a resident at Silvergate for 5 years. He lived four of the years independently with no care and thoroughly enjoyed the outstanding food, friendly staff and activities. When he needed some assistance, all the staff were so kind and reassuring that the transition was accepted well. He has continued to enjoy activities. He is proud of his home at Silvergate and is grateful he made the move to be closer to his family. Silvergate has exceeded our expectations!

Provider Response

Family notifications

Have had numerous concerns and left messages at front desk and phone to have senior staff call me back. Never one call. Evening and weekend calls either go unanswered or rude staff with no care. Family request have gone out the window and operations do as they please with the "residence", Facility maintenance has not done alot of cosmetic repairs that really do need addressing. For the most part the daily staff is respectful and courteous. and in general the facility is clean. ... more to come.

Provider Response

Kathy

The workers are caring and friendly. The food is great. The celebrations are detailed and lovely. The best thing is that I can call when I am concerned and they will immediately check on the resident for me and continue checking throughout the day. I also am contacted with any problem she has, even small ones. I'm always comforted that she is getting the care she needs.

Provider Response

Karen Gebhard

Hi. My name is Karen Gebhard and my parents have been residents at Silvergate for 2 years this month. I can not say how much I, and my siblings, appreciate all Silvergate does to keep my folks active and engaged. We have all been amazed at the effort and hard work by the entire staff to ensure that Silvergate feels like a home and community. While there are the occasional expected grumblings from time to time, what we all see is both of them being much more engaged and social than they have been for many years in their home environment. Mom seems to have found purpose again. Taking on volunteer responsibilities in the Country Store, assisting Kerrie with decorations and putting together the many holiday celebrations, organizing and leading the Sunday afternoon craft class, as well as serving as a Resident Board Member. She no longer sits waiting for one of us to call because she is too busy going to exercise class, walking with her friends, or attending a music program, bingo or other fun activity. She has built some warm and supportive friendships with other residents and staff members. Dad isn’t as much of a joiner as mom, but he seems to really enjoy all the musical programs and special events Silvergate consistently hosts, as well as the weekly bus rides to see pretty areas of Fallbrook or the wine country in Temecula. And he has found he enjoys visiting at length with many residents, and learning about their varied and interesting lives. In addition to the social aspects Silvergate has added to their lives, the facility is always kept clean and inviting. The recent remodel of the West Building, where mom and dad live, has been a welcome brightening and updating for the decor. Lucy, the housekeeper, is a gem who takes such good care of the residents, ensuring that their units are clean and well stocked and genuinely cares about being sure each resident’s specific needs are met each week. All the staff makes an effort to know ever resident by name, as well as many of their family members. There is a sense that everyone there is looking out for each other. The pandemic was a huge challenge for so many families with loved ones in these types of facilities, and across the board, the way Silvergate handled keeping their residents safe, while still providing for controlled activities and dining throughout most of the long months of lockdown was exemplary. I do not know of anyone whose family was as well supported as my folks were at Silvergate during that unprecedented situation. The transition to a Residential Home has had its challenges for my parents, however, I believe Silvergate is the perfect fit for them and the adjustment has been, on the whole, very positive. Thank you for all you do to love my folks.

Provider Response

KarenB.

Everyone has extremely high expectations when researching adult care and senior residence options for our parents. We want them happy, safe, well-taken care of and an interactive environment where they can enjoy life. Silvergate Fallbrook continues to exceed my expectations in every area. The suites are beautiful, the grounds are meticulously maintained, and the food is outstanding. Most importantly, the residents are extremely happy. Kudos to the Silvergate leadership team and staff for providing my mother such a wonderful experience.

Provider Response

VG.

From the moment I toured Silvergate and met the staff, I knew this would be the right place for my mother in law. Even with her dementia, she was very comfortable in her new home. Everyone welcomed her as family. Throughout her care all the staff was so kind and caring which made our family relieved to know she would receive the attention she needed. I will always be so grateful for the professionalism and love they gave to my mother in law. Even up to the moment of her death they were right there holding her hand. Forever grateful to Silvergate.

Provider Response

Former Warrior

I have been so pleased with the love and care my mom receives at Silvergate. The staff is so patient, kind and respectful and the meals are delicious. The chef takes special care to offer many wonderful choices. The rooms are just the right size and the views pleasant. Residents can participate in crafts, exercise class or be entertained with musical performances and bingo. It puts my heart at ease knowing my mom is receiving excellent care.

Provider Response

Dee S

The SilverGate staff and care team have been exceptional in taking care of my dear friend. She needed to transition with almost no notice and the team was amazing in helping with the move. She felt instantly at home when she arrived. The move they facilitated from her home to her SilverGate was seem less for her. As my friend got stronger, she is enjoying the dining hall and acquaintances she’s making. She is now participating in outings and regular events on and off site. The med team is terrific and notify me of any and all changes with her and meds. They have been very efficient in getting her to her appointments, when I am unable to take her. I would love my parents to move in when their needs arise. He entire team us very communicative and responsive…. Excellent facility.

Provider Response

patriciawarble

My mom was a Silvergate resident for nearly a year. She had slight dimentia and the staff cared for her so well that she still had as much independence as possible but was very well taken care of. I visited frequently and had the opportunity to dine with her. The dining room was bright, the staff excellent, and the food even better! Thank you to the entire caring team at Silvergate for making her experience an excellent one.

Provider Response

sphirleybirley

I have lived here for over 3 years. I have never been happier. I have a lovely apartment. The staff is very friendly and exceptional.

Provider Response

Bill Schultz

The staff had my wife smiling right away with their welcoming attitude plus the tour of the area.

Mel's daughter

My Fathet lived at Silvergate for several years in both Assisted Living and Memory Care. My brother and I looked at many places and so thankful we agreed upon Silvergate which was where my Father wanted to go...best decision ever! I spent almost every weekend there for years and I miss it so much! The staff and caregivers are phenomenal...great food and my Father's apartment was clean and beautiful. Silvergate Fallbrook holds a dear and special place in my heart.

Provider Response

Barbaras Daughter

Having our mom as a resident at Silvergate gives us great peace of mind. The facility is beautiful and very well maintained - lovely grounds, an amazing library for the residents to enjoy and so much more. The staff is truly exceptional and surpasses expectations

Provider Response

deluzdiva

Deciding to leave my home (after losing my husband of 59 years) and moving into Silvergate wasn’t easy. The buildings were beautifully decorated and maintained, the yards manicured and lush, the menus mouth watering, BUT....would I like it, would I fit in, would I be bored? My worries faded away after just a few days. The residents and staff were so friendly (the staff knew my name in a couple of days), the variety and quality of the meals amazing, and so many activities (bingo, movies, chat groups, crafts, etc.) that I can’t keep up with them! There’s even a well stocked library. I’m so glad I became a part of the Silvergate family!

Provider Response

JENGRU

Silvergate is where I wish I could live when I require assisted living! Everyone is so kind and caring and my parents are very happy and feel cared for and safe here. Communication is top notch, as well as the food and residences. I am so very grateful I found this facility! Helen was an amazing support and I could not have made it through the placement process without her!

Provider Response

JackieDF

When the 2017 Lilac fire took my home I looked at Silvergate as I always heard it was held in high regard. It has been my home for 3 years and it has been truly "home". The employees and staff are exceptional, as is the food. I couldn't have picked a better place. Silvergate is a kind and caring community.

Provider Response

HappyPeg

Thank God for Silvergate! These are difficult times right now and I appreciate the comfort, safety and loving care I receive here. I enjoy the many activities and personal attention and the delicious food I receive at this beautiful residence. I love living at Silvergate.

Provider Response

D Fieri

Silvergate staff goes above and beyond to keep my parents happy and comfortable physically, socially, and emotionally. We are so grateful for this beautiful community.

Provider Response

declamatoire

Comfortable apartments. Responsive staff members.

C squared

Really nice facilities with excellent food. The staff is exceptional. Very good value, money-wise. The entire family feels quite fortunate to have found Silvergate for Mom.

Provider Response

Jean's daughters

Our mother has lived at Silvergate for 6 years independently. She was very active in the activities provided. She turned 100 years old last February and has since moved to the memory care. She is so well taken care of there! She still is active in the daily activities provided by Silvergate & is never left alone. The employees at Silvergate are absolutely wonderful! They make it a fun place to live. We trust them completely with our precious Mom! They are all kind, compassionate, friendly, and helpful. If Mom gets confused someone is always nearby to soothe her. The employees keep us up to date on how mom is doing & are always available to answer any questions we might have. To sum it up, there is no better place than Silvergate for your loved to receive such a high quality of care! They go above & beyond for the residents and their families.

Provider Response

RickyB

I'm so grateful for the great job they're doing during the pandemic.

Provider Response

JNG

Very happy with every aspect provided. My mother finds the staff to be very attentive. We were worried at first that she would be unhappy after living independently for so many years. But at 92 it was time for all involved to make a change. Everyone has been more than helpful in allowing a smooth transition. We are very Thankfull.

Provider Response

P.F.

We're very happy with Silvergate Fallbrook. It's just a challenge moving to a new place with my mom's condition. But the food is very good, the people are very nice and the place is really clean. The atmosphere is very comforting, very home-like and less institutional, and that's the thing we really like about it. The staff is very attentive, so we're happy. My mother is in a deluxe studio apartment there. They also have a basic studio as well as 1-bedroom and 2-bedroom apartments. I have only eaten there once but my mom likes the food. I also like the layout of the community although my mom thinks it's a little hard to get around and going up and down the halls. They also have a lot of good activities that they offer. It would have been better if it's not that expensive, but it's comparable.

Reviewer762019

I'm very pleased with my tour at Silvergate Fallbrook. Helen was the person who helped me during my visit, and she was amazing, I loved her. I also loved their memory care unit. It was really pleasant. They had a lot of activities for the memory patients. There was also a beautiful garden in the center of the community. The rooms were a little bit smaller than the rooms at the community we ended up selecting. They invited me for a meal, but I had to go. They had all kinds of activities for the residents.

Jere

Silvergate Fallbrook is a top-of-the-line place. They had a lot of activities and very attentive staff. It was clean and had housekeeping every day. Being a bigger facility, they had more things, like food, snacks, and drinks available throughout the day and three meals a day. It was a very nice place.

Provider Response

Sis

Of all the senior communities that I've visited, Silvergate Fallbrook was my favorite because they have independent living, assisted living, and memory care. If you have to move into a place like that, you won't have to uproot yourself to move again if you go up a level. The staff was very friendly, and the rooms were all clean. I was there while they were eating lunch, and it appeared to me that everyone that needed help with their food were being well cared for.

Provider Response

Donna

Silvergate Fallbrook was a very nice community. The nurse was wonderful. My mother-in-law had a beautiful room that looked out over the entrance. It's location to food, laundry, and everything else worked out really well. However, there was a constant problem with ants in the room. Overall, it was a nice community. The location and grounds were very nice. They had good transportation to the pharmacy and doctor's office. The activities were wonderful, too.

Provider Response

Family Member 11

Silvergate had a more clinical feel to it. They didn’t have any of amenities that the Temecula community has. The staff people were polite, and professional. It’s really just the overall feeling. The rooms were a satisfactory size. It’s just not what I was looking for. I didn’t really care about the size of the room. It's more of the whole package.

Marylou A

I thought Silvergate Fallbrook was very nice as well as the grounds. The staff was very nice and friendly, and they took me around. They said they couldn’t take my cousin unless she is really stabilized, and at this point she is not but if she was that would have been a great place for her. It was like a retirement resort, and it had a big area where everybody could meet. I was really hoping it would work out for her, but not yet. I would absolutely recommend them.

Provider Response

Victoria10

I’ve been to Silvergate a couple of times and somebody showed me around. I didn’t actually eat there, but they showed me the lunch room and dining room, and it definitely smelled good. It’s a little more assisted than independent although I think they are independent people there. It’s a very lovely facility, the people were very nice, and it’s little too close for me. They have rooms where they gather; one or two of them had a piano.

Caring99263850

I went to Silvergate. The staff was personable. The room was small and it was upstairs. There was like a step into the shower. You have to pay someone to accompany residents to a meal. I didn’t find it to be something that would work for us.

Kim23

My mom is staying at Silvergate Retirement Residence and so far she is independent living, but soon she'll be needing assisted living care too. There is no smell of urine when you go in and the facility is really pretty. Their common areas are very nice too. They have a beautiful dining room where everybody gets to eat. They have a choice on their menu and food is excellent. They have all kinds of activities like games, movies and bingos. They also have a happy hour before dinner. My mom doesn't drink but she goes just because it is a social affair. In this event, they can choose whatever dessert they want. We are very impressed with Silvergate and I definitely would recommend it.

caring0395

Silvergate was absolutely wine and dining me, and I liked them a lot except that they're the most expensive so far. The staff has been the friendliest. I've gone out to one of their outing because they invited me and I liked it a lot. I had a good time. They didn't have a pool, a workout room, and it doesn't have much acreage, but it did feel homey.

Caring9105

Silvergate is a big, clean, and nice facility. The only problem is that it's expensive. It's a big corporation. I just think they would have to look at their budget. It would be a good place but the only disadvantage is that it's not really set up if you have medical issues. It's very good for independent-living though. I wouldn't recommend them based on them tagging so many fees like laundry service and medication assistance.