Osborn Health and Rehabilitation

karen warnock

Yes, I am a current patient. I was transferred from the hospital without a choice. This place is disgusting, nurses very bad about giving out medication, the day staff is completely different, they are in your room almost immediately when you turn on your call light. It's after 630 pm that the trrouble starts Yesterday I rang my call light 2 hour's and 15 mins it took for me to get pain relief that night nurse. Was Bernise. Tonight at 630pm put on my call light 45 mins a cna opened my door, I told her my potty needed dumping and if she could ask my nurse to please bring me Tylenol and a muscle relaxer a hour and fourth five minutes later she shows up with my evening medications but no Tylenol or muscle relaxer she was trying to tell me I had to wait 24 hour's to take it, paulina said you can have it in the next 2 hour's I told her that was not what the order said because I got a copy from one of the nurse's when they ran out of my blood thinners over a weekend. There have been other things extremely bad food poorly prepared, in therapy they do not disinfect or clean the bikes or ball's or other equipment there between patient's. The whole place smells like urine, I pulled my call light after 45 MINS. A CNA camein turn out the light and left never dumped it. It's now been 3 hour's and 45 mins. It's still here no one will touch it until morning. Also do your own laundry they lost more that I got back from them been in the same dirt clothes now for 3 day's. Please do not ever let a loved one come to this facility, it is poorly managed and unless you watch and are able to be your own advocate check your medications carefully don't come here at all if you have a choice!

Grieving Sisters

This place looks good on the outside, but the care there is abysmal. Our brother was there for one week before he died there. On his second day there, after we visited him, he called me (I was 45 minutes away) and desperately asked me to call the nursing station because he could feel his blood sugar was tanking and the nurses weren't responding to his call button. I called, and they responded, but really? On his third day there, again, he called me after we visited. He said he had woken up from a nap in the evening to a strange man sitting in a wheelchair in his room, who was disoriented (a patient who was confused), and told him he was using the internet there. He called me because, again, he couldn't get the nurses to respond. He got so frustrated that he called 911 and the police came to sort it out! I called the both nursing stations and the first three times I called, it rang 50 times and no one picked up! On the 4th call, a resident answered the phone, who then hung up on me. On the 5th call, I asked that same resident to please call the nurse as my brother was in the midst of a crisis there. 5 minutes passed, and no nurse responded. I called the director on his cell phone to inquire about the incident in my brother's room as well as to find out why on earth the residents are using the nurse's phones. He said the nurses do that sometimes! I voiced my concern about the nurses not responding both that night and the night before, and the director offered to place him in a room near the nursing station. It never happened, in spite of the director's promising to take extremely good care of him, which included, at our request, that someone make sure he was eating his meals to keep his blood sugar stable. Also on one of those days, I noticed his ankle was swollen. The nurse said it was nothing, to just prop it up on a pillow. They should have sent him back to the hospital to make sure he wasn't having an embolism, but they both didn't address it, nor did they write this fact in his medical notes. (He ended up dying of an embolism, probably exacerbated by the lack of oxygen, which he wasn't given on his last day alive.) 5 days later was his last day alive. In spite of being so weak that he could hardly hold his head up, he was left in a wheelchair away from the call button, and his meals were untouched (a fact confirmed in the autopsy), and the nurses refused to assist getting him back in bed, they were very late in getting him his insulin, and when he was finally transferred to the bed, they realized the oxygen tank had no oxygen in it. He suffocated and had an embolism as a result of their lack of care. We have filed a complaint with the licensing agency, and have sent a letter to the director. The licensing agency responded by saying they talked with the nurses, etc. and couldn't prove any wrongdoing! We also never received a response from the director, in spite of the fact that they are required to respond to complaints such as these. Based on the lack of care we received at Osborn, I would sign a DNNR (do not nursing home me) in addition to a DNR (do not resuscitate) form, if I ever find myself in this position, based on how awful our brother's care was there. We would file a medical malpractice suit if siblings could do this in Arizona, but we can't. We aren't interested in a financial settlement anyway. But we sure would like to find a way to make it so that others don't have to suffer the way our brother did. Please beware of this place. It was horrible. Beyond horrible.

Caring112184050

My mother was at Osborn Rehab for 10 days. They were wonderful as far as the rehabilitation. The rooms were big and beautiful. They had great staff. She was basically in a wheelchair when she went in, and within 10 days, my mother was running down the hallway. The food was good. It was the best rehab. However, one of the nurses, instead of giving my mother the medications, we found some pills on the floor. They should improve on handling of the medications.

discussed

I rate this facility a -10 they neglected my mother to the point of bed sores. The place smells the farther back you go and of course that's where my mom was. I would never recommended this facility to anyone. I suggest if you are at Scottsdale hospital and have to go to a rehab ask to go somewhere else.

Dakotanurse

I visited my friend this week.When I got there she was in therapy. I said I would just wait. I was sitting in the area and they brought her to me in her wheelchair. I took her back to her room and got her into bed, This person cannot walk or swallow., She wanted to lay on the bed as she was very tired from the therapy. It is a good thing I am a nurse and knew how to move her. Her bed was a mess. As I said she cannor swallow so she spits into tissue. The bed was covered in used tissues as was the floor a round the bed and a full waste basket. She had been gone 1 hour and you would think they would straighten the bed and the room while gone..It is a pleasant area to walk in to but seems to be lacking a few basics. I do hope the therapy she is getting is good as this facility is quite expensive. My first impression was not a good one.

jerrybarr

Just got home today, and I have to give credit where it is due. I got two theropy sessions a day. I got strong enough to go home and I'm sure of myself. No worries. I would recommend this facility to everyone. All of the employees are great, I didn't ever run into one person who didn't care. They help you get well so that you can go home....

dchoui

My aunt has been at Osborn Rehab for 4 years. The entire staff from the administrators to housekeeping have been more than accommodating and attentive to addressing any concerns we have had. Our family is there at various hours throughout the day and night and there is always a nurse or CNA available to attend to our needs when necessary. Both the Executive Director and the Director of Nursing are "hands on" in attending to our concerns and take appropriate action immediately. The food is usually tasty, and a nice chef salad is always an option. My aunt's room is clean and bright and we have the option to personalize it with seasonal decorations. The facility has done some major upgrading this past year, the most notable being the new flooring throughout. This is a vast improvement in the appearance, as well as eliminating the typical "nursing home" odor. We are grateful that the nursing staff and CNA's go above and beyond to treat my aunt and our family as their family. The facility has a range of resident care, from rehab to residents requiring permanent skilled nursing, and It is apparent that most of the staff cares for each resident as an extended family. I must comment that the resident doctor is OUTSTANDING. She shows genuine concern in her patient care, suggests and adjusts meds as she sees fit to keep our family member as happy, engaged, and both physically and mentally as comfortable as possible. If permanent care is your only option for care for your loved one, I would highly recommend Osborn Health and Rehabilitation.

upset9

What a mess. My father went to this facility after surgery for some rehab. The first night there we waited one hour for a nurse of any kind to assist with getting Dad undressed. When she did come in she was very short and hurried. Im sorry i didnt get her name, she didnt have a name badge on. Once my father was in bed comfortably i asked if he could have a snack to get him to breakfast. They brought him half a sandwich which was smashed and a glass of warm juice. Ok that was the first night. Next working a male nurse came in and introduced himself as the manager. His english was bad and he had to leave twice to answer our questions. Breakfast was ok, but his tray stayed in his room until lunch time. His nurse for that day was ok, although she did seem very rushed and hurried, kinda put his pills down and couldnt wait to get out of his room. The DON came to visit him that afternoon to welcome him. Talk about a nurse on meth, wow she couldnt stand still was talking on her radio while trying to talk to us and she smelled very bad of smoke, which i was told this was a smoke free facility. The rest of my fathers stay was pretty much the same. Fair to poor care, everyone rushed, long waits to get call bell answered. The only person who took their time with use was Michelle, who emptied Dads urinal and got us some wash clothes and other supplies we needed. Therapy was good too. Virginia, and Midori are great. I dont advise you to bring you or your loved one here unless you can pretty much take care of yourself.

horrified.

Osborn Health and Rehabilitation should be closed. It is disgusting, unclean, and smells of filth. My grandmother is visited DAILY by family and a team of friends just to make sure she is not sitting in her own urine--and guess what?? Even though the staff knows we come EVERY DAY she is is still always covered in her own urine. If I go in there and ask for help from the staff to take her to the restroom, I wait at least an hour for anyone to get around to helping me. They are unbelievably reluctant to do their job; it is like pulling teeth to get anyone to do anything there! My grandmother is the sweetest lady, who never bothers anyone, never pulls her call light because she has dementia and doesn't even know she needs help. And they leave her to rot in her own urine and feces. And the real kicker is: they get MAD at you for asking for help!! As in: I will take her to the rest room myself but I can't lift her. I'll do all the dirty work--just help me for five minutes to lift her. NOPE. THEY. DO. NOT. CARE. You're loved one will SUFFER if they are not able to be their own advocate. I could go on, and on, and on about this. I'm moving her asap.

motorcitygal

I was admitted here follow a hip replacement as I felt I was not ready to go home. Facility was on my insurance and reasonably close to home ..it ends here with pros ..cons are numerous -..smells urine..generally run down ...shower room had malfunctioning fan with huge dirt and/or mold growh ..no towels in shower room..also ne!ver offered towels or help in washing ..now the really bad stuff ..no communication amongst staff ..they don't follow up..one excuse after another ..my medications got missed... particularly pain meds..malfunctioning alert light which did not bring staff to assist with pain, toilet, etc..once fixed wait time improved ..nursing staff generally unfriendly ..tech staff a bit better ...PT staff adequate ..generally a very poorly run facility that I would MOST DEFINITELY not recommended to anyone!!!!

Overpricedparadise

This place is frightening. It should be closed. Had a bad experience here with my mom. The level of care is inadequate and a friend of mine told me they had been on a list of special focus facilities a few years back - the worst of the worst. Seems not a lot has improved. Keep looking/ Do not place anyone you care about in this rat hole.

whitakerv

My mom died after a stay in this paradise. She was admitted here after a hospital stay for treatment of sepsis and MRSA. They forgot to lower the bed and they called me to say she had fallen out of bed. This was about a week after being admitted. They claim they found her on the floor at 7:30 in the morning. She had a gash on her arm. She declined rapidly after this fall and in spite of my repeated attempts to alert staff that she was declining - they ignored me. She fell into a coma and died 5 days after the fall. I had her transferred to the hospital after they ignored me. The nurses and the hospice nurse advised me to file a complaint which I did. The state doesn't do much either. This place is a dump. Please do not place a loved one in this facility. I would not place a dog here.

jiggs16

The neighborhood of this facility is very poor and very crowded. There's no extra space, no lawn, no parking for everyone. Everything is very cramped. It is close to a hospital, but not much else is good about the location. There's one patio that's not very well shaded. The sidewalks are all broken and hard to maneuver if you're in a wheelchair. Inside, there are some big common rooms, but not very much seating. I think this facility also smells terrible every time I'm there, and the common areas and dining room always are dirty. There's no place for residents to sit with visitors or other residents. The food is pretty poor. They'll follow the residents' diets, but if that's not what they want to eat, that's kind of too bad. They do have snack times, but the general meals are fairly poor. I think the staff is so-so. They don't seem really well-trained, and the aides need to work on reporting pertinent medical information to the nurses. The therapy staff (physical therapy and occupational therapy) is decent, but the nursing staff is pretty poor. They also need to work on reporting pertinent information to the doctors and acting as patient advocates. Once a resident goes into this facility, they kind of get lost in there, and many residents go back to the hospital in a worse condition than they went into the facility. I would not recommend this facility at all. If I could, I would give this facility zero stars.