North Mountain Medical and Rehabilitation Center

Zamora649

I like it here. The nurses care for their patients and the staff make you feel at home. I was weaned from the vent here and am working on weaning from my trach. I also got well enough to get off dialysis. I like being here, but I can’t wait to go when my trach is out!

Emery26

My experience was some times good with dialysis’s and respiratory but I came up with seizures and anxiety attack and end up in different hospitals but I always keep my faith with in me and praying to god to keep me safe and breath. I was scared and thought I wasn’t going to live . But being here at north mountain was ok. They help me a lot with good care and they were so friendly and nice. And I got use to being here I like it specially being on second floor I like it then being on first and third floors. And with dialysis it was good, they were friendly to, but I did like it here .thank you everyone here at north mountain, you all treated me good.

DodgerFan

I'm in Healthcare and I've visited over 100 Skilled Nursing Facilities over the last decade. I have to say that North Mountain Medical is probably the best one I've been to. When you walk in the building, they have a trophy case displaying dozens of awards. At first I thought it seemed like they were "showing off" a little, but I can tell that they have the results to back it up. They staff has been helpful to me every time I come in. I see the patients getting better and going home (when hospital doctors say it isn't possible). I'm really impressed and would highly recommend this place.

BJ111

The staffing in this facility is unlike any other skilled nursing care in the valley. I was amazed to see the number of respiratory therapists, nurses, and CNA's all on the floor at once. Although they were really busy, they took the time to smile and say hello. It was amazing to learn about the services offered in the facility (like therapy and dialysis) and the number of outside ancillary services like dentistry and podiatry that come to the facility for the convenience of the patient's who's medical status is compromised. I also couldn't believe the amount of different kinds of doctors that come here for the patient's, like a cardiologist and pulmonologist. There were activities for patient's and I was so surprised to see patient's up in a wheelchair who were on a ventilator. The facility as a whole looked organized.

Amoreno503

While visiting my friend at North Mountain I witnessed exceptional clinical care. Her room was well kept and clean. The staff was friendly , smiling and very helpful with her needs. I would recommend this facility to anyone and would trust my family member in the care of their clinical staff any day, they truly care and it shows!

Simonson

My brother was a resident here a couple of years ago and I wouldn't trust any other place for my family. The staff here are great and were very attentive to his needs. The housekeeping staff works very hard to make sure that the facility stays clean looking and smelling. The therapy teams that they have are amazing and truly care about the residents and families and making sure they get strong enough to go home or at least become more independent. One thing that I liked most about this facility is that they have their own dialysis team. This is so helpful especially since he wasn't able to leave to go to his regular scheduled treatments, they were able to do it right in his room.

Mitch B

The staff seem to be happy working here. They smile and are approachable. When I have had questions they want to help me find the answers. They seem to keep the patients engaged and involved to help them have the highest quality of life possible. They do movies, games, crafts, special entertainers and more. Its really fun. I give them 5 stars! From the time I walked in to the time I left, I felt comfortable and welcomed.

playgirl

The rooms have been remodeled recently right down to replacing wallboard and flooring, the staff are caring individuals that care for complex patients and deal well with families we care for trach, dialysis, multiple fractures, and other trauma patients with caring and patience we have a large activities department that does outings and indoor activities and for patients that are confined to their rooms one on one activities are provided we have a large covered patio are for families to visit their loved ones that have the ability to go to the area we hold parties, we have a large leisure room with a large TV that families can go to watch TV or their own cds or ones that can be provided by the facility we vending machines that offer snacks that patients have access to we have a great staff ratio and do not use registry unless absolutely necessary in an emergency situation we have meetings for the patients to air any concerns that may be upsetting to them and voice solutions to those concerns

Better Health Care is Needed

Last night I was visiting a friend at North Mountain Medical and Rehabilitation Center. How this facility is still able to be in business is beyond my recollection. I have never seen a more poorly unsanitary medical facility in my life! Let’s start with the hallway, the equipment sitting in the hallway (it appeared to be a lift) had hair balls wrapped around the wheels! There was footprints of dust everywhere! There was a service cart with water and glasses on it and when I asked a nurse if they were clean she said “yes” but it was evident that one cup had lipstick marks on it and the next one I grabbed was no better. Now into my friends room... there was no room for my husband and I to stand because it was so cramped in there. There was paint chipped everywhere, liquid dripping out of an IV onto the floor, a puddle of what appeared to be water under his bed, not a medical glove in sight only empty boxes on the wall. I was scared to touch anything in fear of catching Mrsa! It was hard to determine who was the nursing staff and who was the janitor because some had scrubs on and others had t-shirts. I felt like I was in a scary movie with the smell of death all around me and a staff walking around lol clueless zombies! This place needs to be closed down. I’m not sure on there success rate of a patient leaving there before they die but it seems like it would be low. A hospital is not a place anyone wants to be in especially for a long length of time so you would think they care enough about there patients to have the most sanitary comfortable living conditions. Let me end by saying that as I walked out I felt sick to my stomach with zero appetite. I told my husband I’d rather use a restroom at aa Circle K before I’d ever consider using this facility’s. I will be talking to my friends family about my experience in hopes to move him to a better run rehabilitation center not one that’s run like it belongs in a third world country!

Emily34

My husband left the facility with a horrible itchy rash all over his body. The doctors at the center told us it was folliculitis, or possibly an allergic reaction to some medicine. On our way out, a CNA whispered to us "check for scabies". I didn't even know what that was. At our family doctor the following week, my husband was diagnosed with scabies. I am disgusted and disappointed that this facility has apparently had a problem with scabies for years and has not reported as they are supposed to by the laws. To know there is a highly contagious illness and not treat or quarantine or report propertly isn't okay. Would not recommend a place that lies to patients and dooesn't take care of a big problem like this..

Provider Response

Patpac

This facility is undergoing renovation and while the process is inconvenient at times, it's nice the they are completing a much needed upgrade. The completed rooms and units are classy and look great. I would be excited to see the completed project which I believe is expected later this year. While you will find staff that are somewhat apathetic in every entity, I find that the majority of staff truly love their jobs and put their hearts into caring for the patients. Staff I walk by always greet me with a smile and genuinely are interested in making sure that I have been helped. I have spoken with several patients and family members there who said they were so grateful for the care they received, the positive relationships with staff members and the expertise of the staff in aiding their recovery. Wound care, staffing ratios, respiratory therapy and the therapy department are top notch in the industry. Success rates in these areas are extremely high. The work is tough, but those who are ready to work hard, generally succeed with the expertise of staff. I've been to several other facilities and would recommend North Mountain Medical and Rehabilitation ten times over for those that want to have an excellent medical experience. If your healthcare goals and outcomes are your number 1 priority, that is the place to be.

mcmamma

My husband had hip replacement surgery, it was suggested he go to a rehab center. North Mountain was a BIG mistake. It took 3 hours for someone to acknowledge he was a patient. No one brought him water. Never had his pain medication or PT evaluation. The room was so small, he could not move his walker. They, CNA'a or RN's, never introduced themselves, took his vitals and said he wasn't on there list. The elevators are in disrepair, paint, floor, not sure if you will make to the correct floor. He was served a cold hot dog and green beans for dinner and cold breakfast in the morning. I took him home after talking to our physician who approve and D/C him. The RN, Audra, would not accept the verbal D/C, so we had to just leave. She threatened to call the police on us. We made it home, where he is recovering very well. No stars. Worse rehab center ever seen

rose51

Terrible care and due to my loved one's need for extensive care, no other facilities in our area to take them in -- I had to visit there daily to assure their care -- when they were initially admitted, there were patients outside without a staff person and patients all over the hallways -- that changed during the months of their care -- the facility is dirty and the bedside tray sticky and filthy -- patients not bathed regularly -- being rehabbed but elevators dirty and badly in need of repair and painting -- why not take care of this highly visible area early in the rehab -- got different stories on his care from different nurses -- nurses do not speak English fluently so they can communicate adeqately with yoy -- sadly when he passed, no card or acknowledgement after establishing a relationship with the staff over the many months he unfortunately had to be at this horrible facility. Cards received from his family doctor and the hospital which were touching but nothing from.this facility which had unfortunately been his last residence. Sadly there was nowhere else to place him due to his condition. This facility should be shut down. Would not recommend this facility to my worst enemy.

Concerned reviewer

One star for Rebecca, the Director of Guest Relations. She did her best to explain why she believes in the place, but I'm sorry, North Mountain is still a dank dungeon. The lobby looks great though. That came first in their remodeling. Shows you their priorities. Patients - zero. Lobby - a perfect 10. The patient rooms are cramped, dark and stifling. In my mom's room the ceiling plaster was stained & peeling. The metal corner bead in the bathroom and sink area was exposed and rusted from the floor up. Great for elderly people with fragile skin. The linoleum floor bulged in waves. There was thick, dark, sticky goo on the floor below the drawer area that was never cleaned the entire time my mom was there. My mom's tray table was always sticky & dirty. The rooms are so small that the CNA's had to do 11-point turns to get a wheelchair around the bed. One CNA kept crashing my mom's wheelchair into the walls and one time I had to jump down & quickly flick the footrest away from the wall or my mom's toes would've been crushed. The CNA never even noticed. Unskilled - Most of the nurses & CNA's that my mom had at North Mountain didn't speak English very well. My mom has Alzheimer's & would get very agitated because she couldn't understand her caregivers. One time, one of them actually laughed at my mom for getting frustrated - right in front of me. She was bent over double with laughter while my mom kept getting angrier. Her co-worker had to elbow her & tell her to stop it. They were rough in their manners, their tone, and their care. Understaffed - Some of the staff were very nice and extremely caring. We actually felt sorry for them. They were run off their feet. Never the same nurse twice. Inattentive - Another time, my mom was trying to get out of bed when she wasn't supposed to. The nurse & I stood in front of her to keep her from getting out. The nurse called out to a CNA who was passing by the room to get her a wheelchair from the bathroom. (Yes, the rooms are so small they had to store everything in the bathroom.) The CNA loudly said to the nurse, "It's in the bathroom right there and you can't get it yourself?" Right in front me, the patient's daughter. Even though my mom couldn't feed herself nobody made sure to feed her. They'd just push the tray table near her & leave. I had to do most of the feeding. Incompetent - One night my mom vomited what looked like coffee grounds. We thought it was something she ate that didn't agree with her. The next night my mom vomited that same stuff. There was a new nurse. We told her about my mom vomiting the same stuff the night before. The nurse was shocked. She said coffee ground vomit is actually blood in the GI tract and protocol requires immediate transport to hospital. The nurses who had seen my mom when she was vomiting blood the night before either never noticed, never knew, or never cared.

Caring91796750

I’ve been staying at North Mountain Medical and Rehabilitation Center since May, and I hate it. I’m not satisfied. Very full, a lot of people here. They have amenities, programs, and a 24-hour nursing care at a slow pace. Some of the nursing assistants are not compassionate. When I complain, it gets better for about a week, and then it goes back to the same behavior. The food is terrible. They made us some ribs on a Sunday, and they were so tough, but when you complain, they’ll say they tried them, and they weren’t tough. They’re happy with the cook. The lady that runs the kitchen is a very nice lady and a very compassionate woman. She does her best to address our concerns, but if she’s not here, they don’t do it properly, and she’s aware of this. The best meal that they do serve here is lunch. A lot of times, dinners are not acceptable. It’s clean, but the housekeepers don’t come in everyday like they’re supposed to. The room is a little tight. My roommate and I are in wheelchairs. We both are not comfortable in there together because it is so close. I’m waiting to go to see a foot doctor because they thought I had gangrene on the toes on my right foot. I’d been telling them that my toes have been black since September. They sent someone in to cut my toenails, but that wasn’t the person that will evaluate my feet to let me know whether or not I have gangrene. They’d been treating it here, but I want an x-ray to make sure it’s not spreading anymore.