Desert Cove Nursing Center

Edra T.

I naively placed my Mother at Desert Cove in Chandler. Recently she was transferred to another facility after 2 CNA’s dropped her while she was mid-air using a Hoyer lift. She fell backwards landing on her head and right shoulder. To add insult to injury they did not take the initiative to ensure that an appointment was made with a Specialist for her injuries as per Emergency Room Doctors instructions. Due to the negligence of them not properly securing her into the Hoyer, she sustained injuri...

something fishy

Some kind staff, but horrible quality of care, multiple privacy violations, understaffed, extensive wait time when assistance is needed, depressing. Keep searching for better care. The rooms are private, which is a plus, but staff interaction with patients is talking around, and not to them.

carolannjim

My wife spent six weeks recovering from a fracture just above her left knee which required extensive re-hab. She was treated as family. Every member of the staff that we came in contact with was kind, caring, skillful and dedicated. The level of motivation of everyone was amazing. The facility is spotlessly clean, in a nice location and has everything needed for the treatment hey provide.

mike269

Staff did not coordinate. No follow-up unless I asked for it several times. Patient was left in bed for most of the day and developed pneumonia and a UTI shortly after leaving facility. He ended up back in hospital 3 days after discharge from Desert Cove. Case manager said "system is broken" in reference to allowable PT etc. but the care there was so poor that the only thing broken is Desert Cove. I would NEVER put a loved one in there again. I am truly shocked at how poor the care was. My broth...

myboys

The rooms are o.k.but the interactions are very terrible. The only game I no that some of the patients like is bingo! I'm not sure about amenities. This is not a very good place for anyone, the worker's are leaving that's how bad it is, stay away please! They only make things look great when they get visitor's but after that it goes down.

zero17

I personally was a patient at Desert Cove in November of 2016. I came into this facility for an abdominal incision that needed daily cleansing and changing. Prior to coming to this facility, I was in the hospital for two months. I was quite weak, and not feeling my normal self at this time. Not even staying at this facility for a week..... my incision developed pockets of infection, and I was taken back to Banner University Hospital by ambulance to the ER. My surgeon was furious. Not only are ...

zero17

Desert Cove should be shut down, period. I became a patient of Desert Cove in November 2016. At the time, I had an abdominal wound that required daily care and dressing. After all, the reason I came to this place was that I didn't have adequate care at home. Not even a week into staying here, my abdominal wound had pockets of infection growing in it (I was weak after being in the hospital for two months.. I could not look after this wound myself). I ended up going back to Banner University by...

XXXYYY

Staff ignores patients, does not care about doing their job right, and causes harm to the patients. It is not a safe or healthy place for your loved one to go for anything. The administration does not care about any of this, only the money. Maybe they need to think about why so many of their rooms are empty and how they would feel if their family member was treated the way they allowed ours to be.

Carey S.

If you value the care your loved ones, DO NOT PUT THEM IN DESERT COVE! The staff gathers around the nursing station as if it's a country club. If you request some assistance for your loved one they say "I'll be right back" and they never return. Nursing staff throw items on the floor and you have to request housekeeping to wipe down the floors and clean up after the staff. Plain filthy and irresponsible. The food is below grade and served in Styrofoam containers. PATIENT BEWARE!

William132407

I’m not quite pleased with Desert Cove Nursing Center. The place is rundown. Everything is very old, worn out, and needs painting and complete maintenance. The service is adequate, not superior. They did their job, but they didn’t do anymore than they had to do. For the food, you can tell they don’t use high-quality ingredients. There is no effort to make it more palatable.

AZsnipe

My mother was in this facility for a few days. She was supposed to be there for at least a month. It was so bad that she requested to be allowed to go home instead of staying there where she, supposedly, could be cared for. Facility was dirty. Bathroom sink was stopped up, and bathroom floor was flooded. Food was horrendous, and often cold when served. Nursing staff was very inattentive, seemed not to care at all for the welfare of their charges. Medications not delivered on schedule.

Sri 306

I would like to commend their staff for taking phenomenal care of my father while in their care. My father was practically immobile, had physical dietary restrictions and was just recovering from a hip fracture in addition to Parkinsons disease. The nurses and care staff ensured that he was taken care of from a medical perspective and also kept him very cheerful with their awesome attitude and helpfulness. We cannot say enough about the kitchen staff - they provided timely, fresh and very app...

Deborah1234

My Mom was at Desert Cove Skilled nursing for 30 days recovering from a brain injury. The physical therapy staff was amazing and she made a huge improvement and was released into assisted living. Each therapist treated her with a lot of kindness and compassion. Tat, her case manager truly cared about my Mom and was always there for us. My Mom liked every nurse she had over the 30 day period but one. I would highly recommend Desert Cove.

nydiar1126

I would not take, or leave your loved ones in this rehabilitation center. My grandmother was a guest for one night until we removed her from their care. they were hours late on giving her medication. they would NOT respond to the call light that was on for hours and she had to get up to use the restroom twice in the middle of the night without assistance. The bed she was given was unsuitable for her needs. The next day we went to go visit and that's when we were in formed about her care while we...

drek60

I am truly thankful to all the staff for taking such a wonderful care of my Husband after his pacemaker surgery. The amount of care received from the Director, nurses, kitchen workers to the custodians was overwhelming, it gave us piece of mind when leaving him every evening in their care. My husband was truly satisfied through his 15 day stay, special thanks to Michelle, Amy, Brenda, Cliff, Tat, and most of all to the Executive Director Brett, who made it a point to come in every day to ask i...

phoebie

My friend was a patient at Desert Cove and I was very impressed with the cleanliness of the building and attentiveness of all the staff. I helped her tour other facilities before selecting Desert Cove for her nursing care and we both felt that the warmth expressed by the staff was far superior over the other facilities. She received excellent care, LOVED her therapists and much to her surprise she enjoyed the meals served here as well. Desert Cove gets a five star in my book!

Luvlee07

My boyfriend was at desert cove for close to two weeks. It was by far the WORST experience we have ever had. If I could give this place a "negative stars" rating... Believe me, I would. To start, they were constantly forgetting him. He would press his button and it would take over an hour for anyone to get to him. If he had to go to the bathroom he would be stuck waiting and when he finally got up and went by himself, the staff would scold him for getting up without assistance. His medication wa...

jennafur

DO NOT take your loved one here! My mom was in there for rehab therapy after a fall and ended up almost dying because of their neglect! She was there 2 weeks and they never cared if she ate or not so she lost a bunch of weight and became increasingly weaker. She was there to get stronger! She got a very bad diarrhea there and would take their sweet time to come when she needed help to bathroom, and would leave her sitting in her feces. Her rear end was severely scalded. Her roommate told me that...

Dennis10

The staff at Desert Cove was excellent. The facility was older but it was well-maintained and clean. The grounds were well-kept.

Fil

I had a bad experience with Desert Cove. I spent 35 days there with a catheter on me and they never questioned it. The staff would ignore me and nobody was helping me. I only got two showers for the 35 days I was there. It was terrible. The doctor I saw after I left the place had told me that because I had the catheter, this will give me bladder problem in the long run. I do have that problem now. I got incontinence.