Cherry Hill Healthcare Center

Mae

Cherry Hill Healthcare Center looks really clean and situated in a really nice location. There isn't a smell as you enter the building, and I am impressed with it. The staff is very nice, keep me very informed, and seem to really care. The dining area is nice, and the menu looks good. We are very happy with the place.

Monique172777

I liked Cherry Hill because the people were very nice, and it was very clean and didn't smell offensive like feces and urine. All the staff were really courteous and really nice. We actually had my mother to go over there, and they give me updates so it feels "teamwork-ish." I haven't had any problems so far. My mom doesn't like the food, but I tasted it, and it's not bad. My dad can buy a lunch ticket and go there to have lunch with her. Her room is very clean and organized. She shares it, so they have a curtain that they close off when they need to do something private, like changing, and they have a TV. They all seem to know who my mom is, and they're very respectful. The staff is very courteous and polite. She does physical, occupational, and speech therapy, but they also have a little activity room, and they have a place where you can get your hair done by a lady who comes once a week, they have little lounges throughout the place, if you want to have a private visit with your family, you could, they have little nooks on each of the hallways that have TV and chairs, and they have little lunch rooms on each wing so that if you don't want to go to the main cafeteria, you can go to a smaller, more intimate cafeteria setting.

LK878088

My cousin is going through rehab at Cherry Hill Healthcare Center right now. It’s clean and the facilities seem to be very nice. I’ve had a few issues with them while asking questions about my cousin and not getting answers sometimes. My cousin rates the food as not very good. They have different activities.

luckyleaf

Their physical therapy staff is wonderful! Though, the overall nursing staff job performance is deplorable! I am just absolutely in awe about their work habits and I can attest to their non-caring attitudes toward the elders there, their laziness, and their unprofessional conduct. I have never witnessed such appalling practices in a rehab center. Most nursing staff are just pretenders who constantly rehearse sweet talking points to try to mislead the patients and their families as well. The patients there are suffering because of the nursing staff's ill job performance. Their poor work performance is in part the result of poor management. I wonder were these people trained or educated for their positions! How did they pass their job interview? The facility building is beautiful but the nursing staff sucks and seems to be there just to collect a pay check! They are not qualified to do this type of work! The number 1 requirement should be a caring heart! This facility should be investigated by the federal government.

Mom'sAdvocate

While Cherry Hill appears to be a well run facility, it lacks professional, caring, knowledgeable nursing staff. My mother was admitted on her second visit for five days of respite care on a Friday. Upon entering the facility I was asked to wait while the nurse entered the carded medicines I had brought. Two and one half hours later when I inquired whether she had finished entering the medicines, the nurse replied that she had been finished, but never bothered to inform me. When I asked for a water pitcher for my mother’s room because she has polycystic kidney disease and came home with an UTI on her last visit, I was informed that the water pitchers were locked up and the room would not be opened again until Monday. I visited my mother the next day around 2:30 p.m. to find her still in her pajamas, slumped over the nurses desk with her head on a pillow, trembling uncontrollably and unable to raise her head. The nurse informed me that my mother kept trying to get out of bed, so they brought her to the desk to watch her. I can appreciate her being watched, but her behavior was something I had never observed and quite frankly frightened me to no end. Not to overreact, I asked the hospice nurse to come out to observe and evaluate her behavior. Once back in her room my mother calmed down but was obviously traumatized and fearful. Although she was unable to verbalize her feelings, the nurse felt confident that she would be fine and we both left after she fell asleep. On Sunday I had lunch with my mother and we both received communion from our pastor. I left her asleep. Monday evening I was called by the hospice nurse who informed me that my mother was unresponsive could not be awakened. When I arrived, I found her sitting in her wheelchair but clearly incoherent and unable to verbalize what she was experiencing. The hospice nurse informed me that she had been trying to get assistance from the nursing home staff but no one was willing to assist. The hospice nurse did show me my mother’s medical chart that revealed that my mother had on two evenings been given Serequel, which she is unable to take and was not on her list of medicines, along with another medication that was not on her medicine list provided by the hospice agency. The attitudes of the nursing home staff who finally appeared after forty minutes were very defensive, uncooperative, and unprofessional as they gathered at my mother's door and vehemently denied any wrongdoing. The hospice nurse had been called by the hospice aid who had gone to the nursing home to give my mother her bath when she noticed that her face and hands were swollen beyond recognition and she was unable to awaken her. Fearing an allergic reaction, the hospice nurse requested to see my mother's medicines to see if something had been added that might have caused such a reaction. After forty-five minutes of inaction and refuting by the Cherry Hill staff, I refused to leave my mother in such incompetent, uncaring, unprofessional hands a minute longer. The hospice nurse had confirmed that her vital signs were good so I made the decision to take my mother home. To make matters worse, when a friend went to the nursing home to retrieve her medicines, it took an hour for the nursing staff and the nursing administrator to locate all of her medicines. Such ineptness warrants the lowest rating possible and a warning to anyone considering letting their loved one stay at this facility. I can say that the food is good and it is clean and that some of the PCA’s appear to be compassionate. The rest are hostile, unpleasant, unprofessional, and clearly inept. BEWARE, ALL THAT GLITTERS IS NOT GOLD!

Caring62099450

The rooms at Cherry Hill were all very pleasant and very well decorated. They do have private as well as shared rooms. The staff were nice and they really have a good rehab. I like the activities that they have for the residents. They were very good. Different churches come in and they also have game days and nights. Some residents also go out for lunch or dinner and shopping. The facility is also very clean. They were also particularly good in working with people with food allergies.

Caring42501

We chose Cherry Hill for my mom because it had a high rating as far as Medicaid state ratings. It's clean and not too large. It always smells good. The people are friendly and the care they give so far has been pretty good. My mom is in a semi-private room. It has two beds, a place for clothing, a night stand, and a TV. The food seems to be okay. On a scale of 1 to 10, it's about an 8. I really like Cherry Hill's caregivers, occupational therapists and doctors. The facility is also closest to a hospital that I could find so far. They can improve on following-up with doctors orders. If the orders came from the day shift, the night shift staff didn't know about it. If they only just followed-up on orders and made sure every shift was doing the same thing. For example, my mother was supposed to get up off the bed once a day. When I came back, I found that she was on the bed all day and another shift didn't know about it.

markydeshadey

I made a short visit to this lovely facility to see what they had to offer. The facility is fairly new and top of the line in appearance. It is one of the smaller facilities that I have visited, but I took that as a plus because I was looking for a place where the residents get close, attentive care. They have both an in-patient facility with a full staff as well as assisted living apartments which offer amenities such as housekeeping and the like.Also the location is not only beautiful, but nestled in a quiet, low-traffic community. The staff seemed genuinely nice, and they definitely know how to maintain a clean and glistening facility. A major concern of mine was the use of harsh cleaning products, I forgot to ask the staff, but I did not detect anything that would be hazardous to the respatory system. I am still considering this location.

Sherri Wilson

I am not too pleased with the facilities my grandmother is in. We really havent had excellent experience with any nursery home! The facility she's at now has a few problem. One being the cleanliness of the facility. When we visit the facility there is always a terrible oder. Smells like pee. Then the staff does not really care for elders that are there. The majority of the elders walk around smelling horrible from where they have pooped in their diapers. Sometimes they put my grandmother to sleep with poop all in her diaper. I really feel uncomfortabl with her being at this facility but it's actually better than the first one she was at. I feel like i have to visit my grandmother everday to make sure she's properly treated and i shouldn't have to because i pay the facility very well to take care of her. I have complained to the staff and managment on numerous occasions but nothing really gets done. I've noticed that when you have to depend on others to take care of your family, they dont treat them half as good as they would treat their own. I wish i could take care of my grandma myself and then i wouldn't have to worry so much.. P.S I really don't think my grandmother likes it their either some days, she just cries continuously and i don't know why. She's incapable of holding a coversation.