Oaks on Parkwood

zerozero

This is the worst place to put your loved one. Food is horrible. The administrator is someone who looks the other way when there is a problem . Nurses station will not answer phones. They treat the residents horrible. Staff is very unfriendly.

Sarah

I've visited The Oaks on Parkwood in Bessemer, Alabama. It seemed to be a really nice place. The staff was helpful and they answered all my questions. The room that I saw was very nice. It was a nice apartment, a 1-bedroom. I wasn't real pleased with the dining area. I didn't like the idea of putting the food out and everybody just serve themselves. The activities seemed to be good, there's lots of things to do. They have games and crafts. They have exercise and swimming area. The living atmosphere seemed good, and everybody seemed to be happy.

Lu

My experience at The Oaks on Parkwood independent living is good. My apartment is lovely. They have activities from food activities, to musicals, to karaoke. The food is excellent.

Herman

The Oaks on Parkwood is pretty expensive, but it is one of the best. They have activities. They even have a heated pool. Their heated pool is better. They have just about everything. You can have your own TV, but you cannot have an electric wheelchair. The food looked good.

Reviewer

My mom lived at The Oaks on Parkwood and it was below par. There were problems with housekeeping, mold on the carpet, the bathroom, her room was not being cleaned properly, and drinking glasses with mold on them were just left in the room and were not picked up by the staff. The room has been flooded a couple of times and they were slow to repair things. You had to jump on them to get them to do it. The residents don't like the food and complain about it, and rightfully so. They have Bingo and the activities are geared more toward children than adults with cognitive problems. They're very childish and not interesting. I really loved most of the staff and they were really nice. The staff that was not really effective was the activity director and the management was very poor. The nursing staff was good and the housekeeping staff was poor, but they were nice. The kitchen staff shouldn't be cooking, but they're nice. Don’t be fooled by the outside because it's very pretty, but you don't want your loved one to live there. They're not attentive to the families and they do not inform family members what they're doing. They quarantined all of the residents because of the flu, but they didn't tell the families that. They also switched pharmacies and they didn't inform us.

Dianne

I was very impressed with Oaks on Parkwood. They had six or seven buildings that housed so many apartments. They had little individual dining rooms for each building where they can do things that just involve their building, and then they had the big overall dining room. They had a special breakfast on Wednesdays for everybody in the complex and Bible study afterwards. They had an exercise room, an activity room, a fitness center, and an indoor swimming pool.

TGM54

Our mother lived in the SCALF unit here for a couple of years. Also known as The Orchard. The staff turn over is horrendous. All was well for a time. The women who actually took care of Mother seemed to like her and were sympathetic to her plight. There was one "nurse" that mother felt like was out to get her. There was also a disagreement concerning Mother's behavior. She has dementia. Ultimately, we found another place for our mother. After we moved her , employees agreed (most of which no longer work there) there was one nurse who in their words, pursued a war of wills with our Mother and was sometimes unfair. I loved most of the people there...The new facility, is older and much smaller with a very home like feel to it. There is still a lot of turn over in staff but the administrator is awesome, kind and caring. The nurse Mother had the personality conflict with is no longer there. I can't help but compare this situation to children in school. Teachers and nurses should not be having personality conflict with their students/residents. This facility has a cold feel to it. Mother's new home feels like home.

relative-of-resident657424

My mom is in Oaks On Parkwood, and she's doing really well. She had been there 4 years ago for rehab, and she liked the facility, so she chose to go back there. She has dementia, so she has her own room there, and they help her with everything. They provide her meals and all the comforts of life for her.

Just Daughter23

Horrible experience. They just so not care. There were two nurses and two PEAs that were good but I would never recommend plaxong anyone you love here. My mom is still there for 2 more days and then she is coming home with hospice. She is in the rehab part. They only so 1 hour of rehab a day. She deteriorated within 10 days of being there. That is why she is coming home. Just getting eveeythi g set up from Hospice and she will be home. Horrible experience. These are too many incidents to name. Do NOT use them if you can possibly help it. I so not know about the assisted living part...it may be very different.

Valerie054362

We had a good experience at the Oaks. They had a lot of staff turnover, but they were honest and apologetic about it. It wasn't quite well organized. The property was very spread out, and we didn't feel that would be best for my father-in law. The cleanliness was very good. My biggest concern was they didn't have any sort of security in the independent living and the assisted living. The had little dining areas where they bring the food in each of the individual homes in the independent living side.

Ella748253

My dad stayed at The Oaks for about a month altogether. It is very attractive, and they have several levels of care, so all that is very good. The only problem was there really was no communication between the doctors, the nurses, and the staff. My dad did occupational, physical, and speech therapies. They really did not communicate with each other. He ended up with an infection and was dismissed with an infection in his arm. He still is having off and on problems because of that. They had put him on a restricted thickened liquid and mechanical soft diet, so he lost weight and became dehydrated, and we finally convinced them to take it off of that. Once he got regular food, it was very good. As for the physical appearance and cleanliness, it didn’t smell like a nursing home, and the food has always been very good. It was just the lack of communication between the staff that was the problem.

MsIndependant

Do not recommend facility. Management is very unprofessional. Doesn't provide proper care for residents. Double diaper, doesn't change residents properly, fail to assist and insure proper feeding, change medication without sponsor permission, move residents without proper notification and doesn't give true and accurate information about resident. Nice facility but doesn't provide safe secure and quality care.

Peggy117402350

I visited and liked The Oaks on Parkwood. It was very clean and updated. The staff was very helpful. I looked at both the independent and assisted living, and it is one of the better facilities I have seen. The dining area was very clean and very open.

taetae

I had previously stated i was not impressed with the cleaning department and want to apologize for that. My concerns were immediately recognized and through no fault of personal at the oaks were resolved. The staff at the oaks are not only kind and patient and engaging with their residents but also to the families of the residents. It is a beautiful and warm environment in which to live. 5 stars for sure.

Caring104981050

My mother is in The Oaks on Parkwood. It is wonderful, and we're very pleased. There are lots of things available, but she isn't participating. They have exercise everyday, bingo, movie time, bands come in, different speakers, and services on Sunday, and they take them to different places in the area. They have an indoor pool, good sidewalks for walking, a beautician, a manicurist, a podiatrist, and a doctor that comes. They have a big living room and a library.

Kathy25

The Oaks on Parkwood is very nice and very clean. Everything is very convenient and accessible for mom. They check on her often and they provide a lot of things for her. She's not able to drive now, so they will pick her up and take her to church, to the doctor's office, or to Walmart. They're all planned outings.