Comfort Keepers Fredericksburg, VA

Valerie Howard

Do not use this company. It may seem like nothing, but they overcharged me for about an hour of service. The carer was great, but put in an inaccurate end time. I called the company and was promised a return call from "Tara" to resolve the issue. It's been 2 weeks. Sadly, these days, to get companies to do the right thing, you have to resort to social media. If you want fair charges for service - call a different company.

Monasir Daniel

The caregiver is very knowledgeable about providing care to someone who is bedridden and provides excellent care. He is dependable...has arrived on time every day for past 12 months and flexible if routine changes on any day.

Mark

The caregiver from Comfort Keepers is excellent. It has been a month and a half now. They offer to help with anything, like bathing and cooking. Comfort Keepers is an excellent company that cares about the people. They have been wonderful. Their bill is within reason.

Ted415101

We have had Comfort Keepers for six weeks now. They were real quick. I mean, they came out within 2 or 3 days. They're really good. Any complaints that we had wasn’t really a complaint; it was more of a concern. Everything has been taken care of, so it is really good. We had problems with one of the workers not showing up, but they sent a replacement. One replacement was really good, then next time another replacement wasn't so good. Then the owner himself was able to take care of transportation for my uncle, which was what he needed. The owner himself took him to where he needed to go rather than the person that they had sent out. Also, they give him a new caretaker. My uncle is really happy with that. He was happy with everybody with the exception of the one worker. Everything has been taken care of; however, the owner needs to know his employees one-on-one.

Barbara103098550

Comfort Keepers come and clean my mom's apartment once a week. We are also going to enlist their help with making some meals, and we're going to need them to help my parents bathe and get dressed and so forth sometime soon. Having this group come to them is just so much cheaper, and in that way, you don't have the trauma of moving them again. They are wonderful. Every single person we've used from their company has been loving, caring, and fun, and they bring my mom gifts when they know she's having a bad time. The girl that comes to my mom's house will just bring her flowers to cheer her up. They are just really lovely people -- all of them. Comfort Keepers also have the little response button that they have as necklaces to wear. You can push the button, and they send help, which we've used a couple of times.

Mary Ann7

I tried Comfort Keepers, and I had used them with my mom when she was here. I was very pleased, and I couldn't say anything against them. It's just that they send a different person every time, and she is just really upset about that idea. She'd like to develop a rapport with the person, and my husband is not really fond of having different people coming to the house every day either. I needed someone here in the evening so that I could sleep, basically, and the people they sent were just wonderful. They come in around 7 o'clock in the evening, and then they will sit with Mom, and then they will also be up all night because oftentimes she is at a point where she will get up in the middle of the night. Sometimes, she won't remember where she is, and they need to calm her back down, or maybe take her to the bathroom, or maybe just talk with her because she can't sleep. A couple of the people were not quite as friendly as others. The other ladies who we had were young, they looked nice, they were good for what they were doing, but I don't know if I will recommend Mom to be with them for extended periods of time. Some shared a little bit about themselves, so you felt even more comfortable leaving your loved one in their care. They would arrive at the door, and they would introduce themselves. Others were a little more withdrawn, but still they all seemed professional to the point where they were there to do a job and they did it. Mom never complained about any of them, which surprised me because she was a very complaining person. I thought that that was a big plus.